Chipotle

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 28 Aug 2026

Shown for US

4.7 1813459 ratings · App Store

1. 5/5Average App

   There are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way. The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this.

   modellaw · 30 Aug 2026

2. 5/5Festini says it’s great but…

   I love you chipotle. I love you like peanut butter, loves jelly, nestled in a loaf of bread. I love you like Christians love Jesus, and like Jesus loves me. I love you until the end of time no matter what happens, whether it’s controversy or just good old fashion, food poisoning, I will still love you. I am addicted to you. I just wish, oh, how I wish, that I could teach every employee how to wrap my burrito. I wear a suit every day to look good for you chipotle‘s, and when you wrap my burrito and it’s foiled inside a bag, the foil does not protect it from an incompetent rap. I don’t care if you double rap, what I do care about is when you pretend that aluminum foil is part of the tortilla and throw those wayward pieces of chicken in there after wrapping it. I care when you let him three large tablespoons of juice leak out of the side and watch it and ignorantly try to control it with the aluminum foil and pretend that it will not be there when I open it up. Period I don’t know what it’s going to take to convince you that this is not the way to roll a burrito. It is, however the way to dirty my suit. I love you chipotle even if you make me late to my open house you are worth it. But please, please, please learn how to roll an oversized burrito without getting it all over the place and then rolling everything into an aluminum foil.

   JamesFestini · 30 Aug 2026

3. 5/5Customer service

   I had problem with my order for delivery being messed up as well as my drink not being in the bag. So I contacted customer service through Pepper and talked to what is suppose to be a live agent. To resolve my complaint they offered me a free drink and entree under my rewards. I say thank you and leave off of the messaging. I go back on the app two days later and there is no free entree or drink under my rewards. So I contact customer service again and the only thing change was the name of the supposed agent I was talking too but the wording was identical to the suppose person I talked to last time. This let me know I wasn’t talking to a real person because I real person would’ve seen that the issue should’ve been resolved two days ago and it wasn’t. It still not even though they said I would receive a free entree and drink they never credited my account with anything. So now I have to call customer service just to resolve an issue with my order. They need to bring back the old CEO because the new person not doing a good job. Chipotle has gone way down hill in the last couple of years like every other chain fast food restaurant. I really like chipotle too but after this experience probably won’t eat there anymore.

   Shav253 · 30 Aug 2026

4. 1/5AWFUL!!!

   I went to order from the app and kept getting a “Something Went Wrong” message. After several attempts trying different changes I got in my vehicle to just order in person. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in the app. I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. I then asked if I could just give him my order and he said no, you have to order online or in the app. I then said that you just told me the network was down and would not be up for 20 or more minutes. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. It is not all the employees fault. If Chipotle had a network issue then they should shut down the app and the website stating that there’s an issue and not let the customer feel like they can place an order when there was no way the customers were going to be able to place that order. The whole experience has soured me towards purchasing any further meals from Chipotle.

   Iccanobnad · 30 Aug 2026

5. 4/5Employee Review

   I have worked at chipotle for a few years and I have completed a lot of online orders. This app makes it very easy for people to place online orders and have it ready. I have some suggestions to make the DML easier for employees as well. First, having special instructions on screen would make it a lot easier for employees to ensure they make everything perfect for online orders. A lot of times customers will change their name to add special instructions like asking for vinaigrette or for extra something. Customers should be able to leave a message for workers, not just Doordashers. Next, there should be a way to inform customers if we are out of something before they order and pay for it. There have countless times where we have been out of guac or cheese and the customer put it on the order, so they pay more for what they do not receive, and it is a lot more complicated for them to get a reimbursement. Last, for quesadillas, customers often order fajitas, but it is hard to tell if they want it in the quesadilla or on the side. There should be an option like how there is one to add 1/2 a portion of beans or protein to say “inside” or “on the side.” Chipotle is an excellent company to work for, thank you for listening to feedback to help us make sure we make everything perfect for our valued customers!

   Stephanie Sheeler · 30 Aug 2026

Shown for US

4.7 548886 ratings · Google Play

1. 5/5

   Food!! yum 😋

   Robert Tucker · 29 Jul 2026

2. 1/5

   you're app is entirely too clunky for it being halfway through 2026 already!

   Austin Donoho · 29 Jul 2026

3. 5/5

   Always great food!

   Shandra Dunn · 29 Jul 2026

4. 5/5

   fast and easy

   Tad Gebhards · 29 Jul 2026

5. 5/5

   great food, great service 209 for life

   Joe Ton · 29 Jul 2026

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• 11.19.0 · 27 Jul 2026
• 11.19.1 · 2 Aug 2026