CheapTickets Hotels & Flights

Shown for US

• Free

Last verified 28 Aug 2026

Shown for US

4.8 109421 ratings · App Store

1. 5/5Trip to Forida

   I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.

   Zaire 234 · 28 Aug 2026

2. 3/5Misleading Travel Insurance and Unclear Cancellation Policies

   My experience with CheapTickets was very disappointing, especially because of the lack of clarity in their cancellation policies and travel insurance terms. If you purchase travel insurance to protect your flight, they do not clearly explain that the insurance fee is non-refundable, even if you cancel within the first 24 hours. This information should be much more transparent before customers complete their purchase. In addition, if you cancel your flight on the day of departure, even if you do so several hours before the flight, you will not receive a refund for the insurance. What’s even more frustrating is that, although you paid for travel insurance to protect yourself in case of cancellations due to circumstances beyond your control, in many cases the policy does not apply. As a result, you end up losing both the money you paid for the insurance and the protection you thought you were purchasing. In my opinion, the insurance terms and limitations are not explained clearly enough, which can easily mislead customers into believing they are buying much broader protection than what is actually provided. For that reason, I would never purchase CheapTickets’ travel insurance again, and I strongly recommend reading all the terms and conditions carefully before buying it.

   Rebeccadimascio · 28 Aug 2026

3. 1/5How they stole my money

   First and foremost I highly recommend that you do not use this app, or give them your business. I have had 2 issues in less than a year. The first one I had to cancel a flight cuz my job ended and I was being transferred 2 days before the filght and there would be no reason to return. I had purchased the extra insurance allowing me changes and or refunds. Its a rip off. I spent 6 weeks trying to get my money back and they kept making me provide more and more documents and proof toll finally I couldn’t provide something because it I didn’t fit the criteria with my circumstances and they denied me my refund. $408 thrown away. Just yesterday I was double charged when trying to choose between 2 flights with their customer service and tho eventually one of tve charges will be returned to me, it shorts me funds for the trip I am about to take. They did offer me $25, but it can’t be used towards flights. I spent an hour and a half to get to a manager and then another hour trying to work something satisfactory out. The manager was rude and everyone I talked to was forgein in some other country. These people are incompetent, unorganized, and not able to provide satisfactory customer support or service. Please do business with anyone else but them. Even if it looks like you might save a few dollars, in the long run you will loose much more

   Ash-Gmt-5 · 28 Aug 2026

4. 5/5WARNING Stay away!

   If you are looking for bargan tickets and are 100% that you will not need any customer service then this “might” be a good option. But as we all know in these times nothing is certain, your travel plans might change. CheapTickets offer just that cheap and terrible customer service! They give you the run around for hours & days on end, talking to their bots or staff that are trained to reply like robots to say sorry nothing we can do these are the policies. This has happened to me with them on various occasions. I thought at first it was just bad luck. But this time I’m convinced it’s just a scam and they will NEVER do anything on the best interest of their customers. I’ll share my story... I have a $1,127US credit to use as I was unable to travel at the end of last year, from MX to Texas. I tried to use it & had to jump all the hoops and hurdles with their bots for days!! Finally I got to speak to a real person and she said in a kind voice (I never said they were rude) “sure your new ticket will be an extra $400USD”. I said “ you mean my new flight will cost me the $1,127 credit PLUS $400? A total of $1,527USD?” “Yes” she said once more in a warm happy voice “But I can go on line now & purchase the same ticket for $375USD” I said shocked. “That’s correct, those are the policies” I still can’t understand how on earth these people can scam you in such a horrific way and keep a straight face. I have since talked with my credit card & got my money back through them and I will never again purchase anything from CheapTickets. But I’m talking the time to write this review to warn anyone who might be thinking of using them. So that you know what to expect.

   zamblamtheham · 28 Aug 2026

5. 1/5Cannot join reservations if you are wife making reservation

   I booked one reservation as a guest, the second reservation I created a login. The CheapTickets app asked me if I had other reservations made as a guest to add to my account, and a link to add that reservation. Yes! This is exactly what I wanted to do. All it requires is your email and itinerary number of the guest reservation. (The email is of course the same.) it would not work, so I called customer service and spoke to someone named Ken, who said it was not an option! I said why, because on the first reservation they asked for additional guests names, and I gave my husbands name, which is different. Even though the receipt for the earlier reservation is in my name, they changed it to be the male/ husband name in their system. Spoke to manager, Joy, and she confirmed, that even though both reservations were made with the same email, same address, same credit card, by me, on the earlier reservation they had my husband as the lead person, and could not join the reservations. I think from now on my husband will always be nameless, unfortunately. Sad state of affairs for this app.

   Rose Trillium · 28 Aug 2026

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