CAVA | Order Online

• Free

Last verified 30 Aug 2026

4.9 270528 ratings · App Store

1. 1/5No birthday reward

   The food here is delicious and I get it often at work but recently I had a bad experience with the app. Several of my coworkers received a special reward on their birthday for a discount on their meal. I was excited as my birthday was coming up, and I worked that day, and I was excited to get Cava with my reward. Nonetheless, my birthday came and passed and I never received any reward on the app or an email for a coupon or anything. I have 100% created my profile and saved my birthday in the app. So I went into the Cava store to ask the lady working there if I have to have the app for a certain amount of time before I am eligible for a reward and she said no. So, according to the lady in the store, I should have received a reward, although I did it, so it seems like they give some customers rewards on their birthday and not others, which is very wrong. You should treat all your customers equally and offer the same reward. The lady in the store was very nice. She told me that I should have received a reward and she doesn’t know why I didn’t. She offered me a free cookie or a drink. I politely refused.

   Panama Dad · 30 Aug 2026

2. 1/5Do not like

   I hate this app. And it’s no reflection on the food and service at cava, which is great. You cannot edit/modify ANY changes to your order once it’s placed (and if you try to call, their phones always go straight to their full voicemail, you won’t get anyone). There’s no room to write notes. If I’m placing an order on the app, it’s obviously carry out. So I feel like the sauces on the side should be automatic for app orders, or at least have an option to select that. I don’t want my food getting soggy by the dressing on my way back to work/home etc. The “order now” button is in a super inconvenient spot, which you will sometimes hit before you’re ready to. I’m pretty sure that’s designed on purpose though… but there really should be a “confirm” option, or at least an option to change the pickup time. I gave it A star (me making up something to justify the default star it automatically forces you to give) because going through the app to select your choices is easy. That’s all.

   chileplease · 30 Aug 2026

3. 5/5Finally an ordering app easy to use

   I was pleasantly surprised when I placed my order today using this app. Usually, customizations are a hassle to communicate when placing food orders, but not here. I quickly learned that each of the selection buttons will toggle between options for that specific item. I.e. I initially chose the spicy chicken protein for my pita wrap. After reconsideration, I wanted to switch to the the grilled chicken with less bite to it. I pressed the grilled chicken button and instead of completely removing the spicy chicken, it read “1/2” over the grilled and “1/2” over the spicy. Perfect! Press the button again and it toggled to choose just the grilled chicken. It was the same with the sauces. Press it one time to get a single amount and twice to get extra. Very simple to use - a lot simpler than trying to understanding what I just attempted to describe. Enjoy!

   mclairrrr · 30 Aug 2026

4. 2/5Go back to the prior version

   I’ve been using the Cava app since they first came on the scene. Gave them a lot of credit for creating an app that had the user experience in mind. Don’t know why they had to change it to something that’s not as well designed. First, before they would take you through each step of the build a bowl process. Now, you scroll through all the options at once and often have to go back and forth bc the images are smaller and move too quickly. Fixing it at each step is more appropriate so the user knows what to do at each step. Also, the nonsense at the top is hard to read. Lastly, the calorie counts across the app, the online ordering system (which uses the old UX and is grt) and the nutrition calc are all different so if you are counting calories and sticking to a calorie budget good luck w that. I think the issue is the algorithm for the rice. Bottom line, why mess w something that works. And if you want people to trust you, get the algorithms working.

   Lofty1LA · 30 Aug 2026

5. 5/5A beautiful, intuitive, and inclusive new experience

   I work in the digital product design and development space. I am a harsh critic on user experiences in my day-to-day apps. Never have I opened an app that recently had a new version released and been as pleasantly surprised as I was today when I went to order my lunch. (I was actually so happy with my experience that I tweeted about this as well.) The experience really speaks for itself — intuitive it is and it’s beautiful design and innovation for a mobile ordering app. I would like to call out how refreshing it is to see the inclusivity and integrity of a company shown through their user experience. The simple (and not hidden!) pop up to offer the user the option to either SHOW or HIDE calorie information is so inclusive of and sensitive to those with sensitivities around calorie counting. I know this is a simple feature in comparison to the rest of this unbelievable redesign, but I wanted to call that out as it does not go unnoticed! LOVE this update — congrats to the product team and all designers, developers, etc involved!

   PBandJelly133 · 30 Aug 2026

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