Care.com: Hire Caregivers

• Background Check Membership — $24.99
• Caregiver Membership — $24.99
• Caregiver Membership — $54.99
• Caregiver Membership — $69.99
• Family Membership — $39.99
• Family Membership — $54.99
• Family Membership — $79.99
• Family Membership — $109.99
• Family Membership — $159.99
• Family Membership — $209.99

Last verified 4 Sep 2026

4.4 41185 ratings · App Store

1. 4/5Good network for parents, some problems as a sitter

   I have been using Care for a few years, first as a sitter and now as a new parent. The parent side is actually really great, and helped connect me to an almost overwhelming number of great, qualified candidates. I also love that people have to be background checked. But on the caregiver side, the app is less user friendly. It’s harder to get your profile removed or hidden when you stop wanting to take new clients. Also, I have seen sitter profiles where parents who did not hire the sitter were able to leave negative reviews, which affect the sitter’s star rating unfairly. I also don’t think the app should allow people who are offering significantly under the sitter’s stated rate to request a sitter to apply for their job, and I don’t think sitters who are charging significantly more than a job posting offers should be able to apply for the job. Overall, the app does a great job connecting parents and caregivers, but could use work on facilitating some better matches, offering an easier interface for caregivers, and helping to foster respectful professionalism between providers and parents.

   cm25* · 4 Sep 2026

2. 1/5Horrible customer service

   The company I work for gives us a $1000 childcare benefit and this year has contracted Care to administer it. They make it extremely difficult to use our benefit and look for any reason to deny the claims First of all they can never find childcare providers to meet the need and they don’t tell you until the night before you need coverage for work. So you scramble at the last minute to find someone yourself last minute. If for whatever reason you receipt doesn’t match the times you requested (like say your sitter that u had to find last minute was available until 7and you normally start at 6 but because you had no one to watch your kids because Care didn’t let you know until the night before so you had to go in late) they will deny your claim for reimbursement. Not only do they look for any reason to deny your claim it also takes them a whole month to tell you they reviewed and denied your claim and that you need to resubmit because you’re is about to expire. And it will take another month for them to review the claim again. When you call, everyone has such a thick accent you can’t always tell what they are say and it’s hard to tell if they even understand you because their responses are often strange. The company we used before understood how to be more flexible and as long as the childcare hours lined up with our work schedule for that day it wasn’t a big deal and they were much faster. I’d give negative stars if I could. Hope we can rid of these guys next year

   Roevelasco · 4 Sep 2026

3. 1/5Scam / Not worth it / Don’t buy subscription with iTunes

   The app does allow different people to sign in to look for jobs, but anyone can make an account. I spoke with different people and half of them the only experience they had was caring for their own family members or own children. They expected you to be okay with having their children with them while watching your child and charge anything above 20+. Pretty much all those stay at home moms were able to make a living getting Pay about the same or more than you while you work hard for your family And they get to be with their children. The other half was owners of homedaycares. Our post was very detail but they still expect us to figure something out for us to be able to put our child in their home daycare. The people we spoke with stop replying after we told them the hours were after 8pm. EVERYONE IN THIS APP ONLY WORK BUSINESS HOURS. I understand everyone is trying to make a leaving but people are not being screened there is not an actual way to find their references at all and the character count is very limited to know more about the people who offers their services. Literally ANYONE can post about being a care taker for over 10/15 or more years when in reality they are 20? I requested a refund and I was told they were unable to issue it because I use Apple Pay. I’m really upset I wasted valuable time looking for care for my child and spent $40 of our hard earning money to talk with people that wanted easy money and were nothing like what is advertised.

   Sel&Matt · 4 Sep 2026

4. 2/5Terrible App

   This app is definitely not worth what they charge. It’s not super user friendly and will force quit often. Even when you pay for a subscription that doesn’t actually pay for the background checks, that’s extra. It also costs extra to manage payments and any tax information you need for a caregiver. What does the subscription get you, just the chance to see the profiles and message potential caregivers in your area. The messaging system is garbage, you would think it would be just like texting except you can’t place the cursor anywhere to edit, you have to delete everything you wrote to get to where you want to edit. You also can’t see everything you type. You can see maybe one sentence until it disappears and you just hope you typed everything correctly. If there aren’t very many caregivers in your area your subscription is extremely useless. The notification system also takes forever. If I received a message from a potential caregiver I probably won’t be notified for an entire day, unless I’m physically opening the app and checking the messages. My final complaint is that I am not able to clear the filters I first put into the app to find caregivers. There is a button that you should be able to click that says “clear all” to reset your search filter, however, it doesn’t actually work, much like everything else on the app. Super don’t recommend this app.

   Dan&jas:/ · 4 Sep 2026

5. 1/5Terrible in all Ways

   So I’m going to start by saying this app was really helpful at first glance. I was looking for some babysitting jobs about 4 years ago now and I got connected with some really great families. I ended up paying for a month with it because there was no way to avoid it and actually be able to get in contact with a family which I do understand. They need to make money. However, I got older, got married and had a baby. I literally had to create a second email to make a second account because there was no way to look at available babysitters in the area. Not even if I paid some fee or something. It’s simply not an option. I can’t delete my account and recreate it as someone looking for a babysitter either. That was about a year ago. Now, my husband and I have run into the issue of not being able to change our address (we moved from North Carolina to New Hampshire). We have tried it on 3 different devices and in the app and online. Yet, we can’t do it. I do not do reviews often but this app is just too poorly put together. I just tried to log into my account where I’m the babysitter and now frozen there until I pay for a background check. All I wanted was to see if I could change my address there. My full time job requires a security clearance where I go through an extensive background check. So no I’m not going to pay for one when I’m not even trying to use the app. Yet now I can’t try to log in with my other account. I can’t do anything until I pay for this background check. Absolutely not worth the effort or money. Do not recommend.

   Izzy0117 · 4 Sep 2026

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