Bolt: Request a Ride

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 176991 ratings · App Store

1. 1/5Scammed First Experience

   Do not download this app if you’re a foreigner from another country. The first time I tried this app, I was scammed out of my money by a driver I booked by card who told me half way through the trip that I had to pay with cash. I was stuck in this man car, in a foreign country, on the highway, at this person mercy. When I tried to contact the company about this, they had no call number and I was stuck in chat for 30 minutes waiting for assistance. Are you serious? I’m in an emergency and I’m on hold for 30 minutes in a chat? When I reported my problem, I was told to tell the driver that it’s against policy. Do I work for you? You tell the driver, I’m stuck in his car. When I told the company of this app that he’s forcing me to pay with cash, they required me to upload a video to show proof that I was being forced to pay with cash. Unable to upload the video in their chat do to them limiting the size of an attachment, I sent pictures of me physically handing this man cash with his license plate number to prove it’s him. They told me that it wasn’t good enough, and that I had to put the video on google drive and send them the link…. Yes, you heard right. Get video evidence of a man scamming me like he will play along? Wow! Do not do it, it’s not worth downloading. I don’t care what the reviews say. If a driver of this company knows they can get away with this, it will never be fixed. Your safety is important when in a vehicle of another person, and this company has mediocre safety precautions to protect you.

   DABRIC2 · 27 Aug 2026

2. 1/5A Disappointing Setback

   Experience: Needed to commute to work, located an hour away. Issue: Encountered a major hurdle with Bolt’s payment system - my debit card, despite multiple verifications with the bank, was consistently declined. Bolt’s system is apparently at fault. Customer Service Response: Lacking effectiveness. Now, there’s an additional 48-hour wait just to attempt adding a card again. Overall Assessment: Bolt’s failure in a basic service aspect - processing a payment - is more than just a personal inconvenience; it’s a glaring flaw in their system. This incident isn’t just about being stranded without a ride; it reflects poorly on Bolt’s reliability and customer service quality. Impact on Bolt’s Reputation and Business: Such experiences can severely damage Bolt’s reputation. In the competitive ride-sharing market, reliability and ease of use are crucial. Issues like these drive customers away, potentially to competitors. Every frustrated customer like me represents not just a lost ride but a loss of trust in Bolt’s ability to deliver a basic service. Moreover, word of mouth and online reviews magnify the impact of negative experiences, further eroding the company’s standing in the eyes of potential customers. Bolt needs to urgently address these issues to retain its user base and uphold its market position.

   Josezarate · 27 Aug 2026

3. 1/5Horrible drivers and customer service behavior

   I ordered a delivery and the price was 2400 naira. The driver asked me to pay 3500 and I told him I would pay him 3000 and nothing more ( I have screenshots of this conversation). The driver arrived and after I paid him, he refused to give me my package until I pay him extra. I refused and he spend about 15 minutes yelling at me and telling anyone who was around that he won’t give me my product. I left him there because I was uncomfortable, and contacted the bolt customer service who told me that I didn’t have to pay more than was offered on the app. They said they’d contact him, so I went back to the gate. When I got there I saw my package with a guard, opened and used. I asked them what happened and they said he opened my package and “dashed” them. I contacted customer service after some back and forth, they told me that the driver said he didn’t use the product, and I agreed to the price change. When I asked them how they planning to compensate me for my opened and used product, they said I should go and collect it from the guards. That’s all! Like I should be grateful for that! I am extremely disappointed with bolt, I’ve been a user for years but after this, I am uninstalling the app. You’ve definitely lost a customer. If you want to be in the courier industry, atleast try performing the basics required in that industry

   Jay Oglegba · 27 Aug 2026

4. 3/5Extremely Reliable Taxi App But Can Be Incredibly Laggy

   Bolt often, if not always offers understanding and benevolent drivers for you. I have used this taxi app almost every day for the last 2 years, and have encountered little to no issues with the drivers and the cars. However, the app itself is a different story, as it can severely glitch. I had once scheduled a bolt to come an hour and a half later from when I ordered it. All had seemed well until, while walking towards the bolt, I saw that my bolt app had seemingly canceled the ride and all its history, behaving as if I had never ordered the bolt in the first place. At first, I believed that the drive might have canceled last minute and gave up trying to see if he had really come, as I had not checked yet what the plate was, and began to walk to my destination instead. After walking for about 7 minutes, I got a call from a seemingly random bolt driver who, when I picked up, turned out to be the bolt driver I had ordered to come 10 minutes ago. I eventually managed to find the bolt and, after restarting the app 5 times, finally see the supposedly lost bolt information. All in all, bolt may have friendly drivers, but not a friendly app.

   A Jwl18 · 27 Aug 2026

5. 1/5Yikes

   I mostly use Uber in the US, but tried Bolt when I was in Latvia. It seemed good, so I made the mistake of trying to use it to get a ride from the airport in Lyon, France. What a mistake. First driver ghosted me, forcing me to cancel the request and take a 7 EUR hit. Second driver accepted, then informed me he'd be charging his EV for the next 45 minutes. Third driver seemed to have left his vehicle and was just not moving at all. I finally switched to Uber instead, got in the car thinking I was finally getting my ride, but then found my driver had ripped off another couple nearby (after they ran up to the car) by accepting my ride through Uber and theirs through Bolt ... and then never cancelling their Bolt ride the same way my first driver did to me, which would force them to take the 7 EUR hit. I contacted support and after 20 minutes of talking to an AI chat bot (truly dystopian) which promised me a refund and then didn't give me one, my case was escalated, I got my refund, but was told it was all my fault and they were only refunding me in this "extremely rare situation". This, despite me providing photographic evidence of my driver's tail license plate as he sped through the pick up area and away from me. Use this app at your own risk, and prepare yourself for pain.

   fyrerise · 27 Aug 2026

4.8 10678161 ratings · Google Play

1. 5/5

   it's very good driver

   Mohammed alamery · 29 Jul 2026

2. 1/5

   Absolute rip off prices and terrible service. Took ages to find a driver. Was given a fixed pick up location which I couldn't change and happened to be 30 mins away from me. They then gave me 5 minutes to get there before they would charge me. Had to cancel for a fee. I then tried to booked a ride to the airport for €12 and soon as it hit 00:00 midnight, the price went up to €60 because it was a "same day booking". Use other apps, much better service and prices.

   Mohammed · 29 Jul 2026

3. 5/5

   on time. friendly. proper car. presentable driver

   David Muller · 29 Jul 2026

4. 5/5

   good

   Kiran Cheema · 29 Jul 2026

5. 1/5

   Sifarişi olduğumuz ərazidən xeyil uzaqdakı taksilərə yönləndirir.

   Səyyar Heydərov · 29 Jul 2026

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