Bolt: Request a Ride

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 176991 ratings · App Store

1. 3/5Extremely Reliable Taxi App But Can Be Incredibly Laggy

   Bolt often, if not always offers understanding and benevolent drivers for you. I have used this taxi app almost every day for the last 2 years, and have encountered little to no issues with the drivers and the cars. However, the app itself is a different story, as it can severely glitch. I had once scheduled a bolt to come an hour and a half later from when I ordered it. All had seemed well until, while walking towards the bolt, I saw that my bolt app had seemingly canceled the ride and all its history, behaving as if I had never ordered the bolt in the first place. At first, I believed that the drive might have canceled last minute and gave up trying to see if he had really come, as I had not checked yet what the plate was, and began to walk to my destination instead. After walking for about 7 minutes, I got a call from a seemingly random bolt driver who, when I picked up, turned out to be the bolt driver I had ordered to come 10 minutes ago. I eventually managed to find the bolt and, after restarting the app 5 times, finally see the supposedly lost bolt information. All in all, bolt may have friendly drivers, but not a friendly app.

   A Jwl18 · 27 Aug 2026

2. 1/5Scammed First Experience

   Do not download this app if you’re a foreigner from another country. The first time I tried this app, I was scammed out of my money by a driver I booked by card who told me half way through the trip that I had to pay with cash. I was stuck in this man car, in a foreign country, on the highway, at this person mercy. When I tried to contact the company about this, they had no call number and I was stuck in chat for 30 minutes waiting for assistance. Are you serious? I’m in an emergency and I’m on hold for 30 minutes in a chat? When I reported my problem, I was told to tell the driver that it’s against policy. Do I work for you? You tell the driver, I’m stuck in his car. When I told the company of this app that he’s forcing me to pay with cash, they required me to upload a video to show proof that I was being forced to pay with cash. Unable to upload the video in their chat do to them limiting the size of an attachment, I sent pictures of me physically handing this man cash with his license plate number to prove it’s him. They told me that it wasn’t good enough, and that I had to put the video on google drive and send them the link…. Yes, you heard right. Get video evidence of a man scamming me like he will play along? Wow! Do not do it, it’s not worth downloading. I don’t care what the reviews say. If a driver of this company knows they can get away with this, it will never be fixed. Your safety is important when in a vehicle of another person, and this company has mediocre safety precautions to protect you.

   DABRIC2 · 27 Aug 2026

3. 1/5Horrible drivers and customer service behavior

   I ordered a delivery and the price was 2400 naira. The driver asked me to pay 3500 and I told him I would pay him 3000 and nothing more ( I have screenshots of this conversation). The driver arrived and after I paid him, he refused to give me my package until I pay him extra. I refused and he spend about 15 minutes yelling at me and telling anyone who was around that he won’t give me my product. I left him there because I was uncomfortable, and contacted the bolt customer service who told me that I didn’t have to pay more than was offered on the app. They said they’d contact him, so I went back to the gate. When I got there I saw my package with a guard, opened and used. I asked them what happened and they said he opened my package and “dashed” them. I contacted customer service after some back and forth, they told me that the driver said he didn’t use the product, and I agreed to the price change. When I asked them how they planning to compensate me for my opened and used product, they said I should go and collect it from the guards. That’s all! Like I should be grateful for that! I am extremely disappointed with bolt, I’ve been a user for years but after this, I am uninstalling the app. You’ve definitely lost a customer. If you want to be in the courier industry, atleast try performing the basics required in that industry

   Jay Oglegba · 27 Aug 2026

4. 2/5Has potential but ridiculous user experience

   Great potential as a ride app but the app was not designed with Africa in mind. EVERY SINGLE TIME a driver will reach out to you to see where you’re going. And if they decide it’s not what they’d like they ask you to cancel. If you refuse (because you’ll be charged) they will literally go about their day and refuse to cancel the trip (I think they do this to avoid being held accountable). So here you are, waiting maybe 5-15 minutes for someone to cancel so that you can call another car to get to where you’re going or forced to pay for something that’s not your fault. I’ve literally had Bolt on in the background for over 25 minutes because a driver refuses to cancel - during this time I’m usually in an Uber because I can’t call another ride. If this doesn’t waste your time enough, the drivers will also do the same thing if they realize it a a card trip after accepting. I’ve literally got in cars and traveled a bit before the driver realizes the payment method, refuses to take you and tells you to get out. Of all of this the worst part of this is that Bolt is completely unavailable to help you in these circumstances - there’s no entry point to reach out to them for help, no method to change drivers/payment methods no NOTHING. You can spend 30 min trying to get a car that’s on average 3 min away. This is a problem that happens ALL THE TIME, and makes getting to where you need to go way more stressful than it should be. The Bolt team either needs to 1) think about how they prioritize UX for African use cases 2) listen to their designers of they’ve already surfaced these issues or 3) of they haven’t, get their designers thinking on this ASAP.

   NNunoo · 27 Aug 2026

5. 1/5Unreliable

   Leaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For Bolt, though, I’ll make an exception. I decided to try Bolt for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded Bolt, thinking I’d give them a chance to win me over. This was a Friday. Bolt tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. Bolt is half the price, and only adds a couple of minutes of wait time. I select Bolt. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try Bolt on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the Bolt app. I leave this review. I hope that others don’t make the same mistake. Peace out Bolt, good luck ✌️

   icp0492 · 27 Aug 2026

4.8 10678161 ratings · Google Play

1. 5/5

   it's very good driver

   Mohammed alamery · 29 Jul 2026

2. 1/5

   Absolute rip off prices and terrible service. Took ages to find a driver. Was given a fixed pick up location which I couldn't change and happened to be 30 mins away from me. They then gave me 5 minutes to get there before they would charge me. Had to cancel for a fee. I then tried to booked a ride to the airport for €12 and soon as it hit 00:00 midnight, the price went up to €60 because it was a "same day booking". Use other apps, much better service and prices.

   Mohammed · 29 Jul 2026

3. 5/5

   on time. friendly. proper car. presentable driver

   David Muller · 29 Jul 2026

4. 5/5

   good

   Kiran Cheema · 29 Jul 2026

5. 1/5

   Sifarişi olduğumuz ərazidən xeyil uzaqdakı taksilərə yönləndirir.

   Səyyar Heydərov · 29 Jul 2026

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