BJs Wholesale Club

• Free

Last verified 30 Aug 2026

4.8 1022679 ratings · App Store

1. 5/5Problem when product not in stock

   Sometimes I am trying to place an order and it will not go through because an item is not available. There is a message that says an item is no longer available, remove item to proceed. However, it does not tell me what the item is.I go back and look and everything says it is in stock. Really? I have over 20 items in my cart and I have to eliminate each one individually to find out which one it is? So he no just go through and order each item separately to see if it processes and I end up with ten different orders as I order things two at a time til I get the same error message. So, I find out this happens when there is a choice in say flavors and one flavor is out of stock and the other flavor is in stock so it still shows in stock. Why can’t they figure this out and instead of telling us to remove an item that we cannot tell is out of stock, set it up so the system removes the item and just states “ this item was removed or saved for later due to lack of stock”

   Llanwons · 30 Aug 2026

2. 1/5This app is as worthless as Bj’s customer support

   I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.

   LazyAssPanda · 30 Aug 2026

3. 4/5Nightmare online shopping

   It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more

   Twindragon2k1 · 30 Aug 2026

4. 2/5Several Issues

   Yay! Another update and a worse experience. Now every clipped coupon makes a sound or vibrates the phone… which is exactly what you want when you’re trying to rapidly clip 100 coupons for the week while sitting in a waiting room or something, right? How about making it work on iPad instead of wasting time destroying the user experience? The latest issue that prompted me writing this review is a change to the already bad coupons screen. The cells dynamically and asynchronously resize after you clip the coupon which pushes the clip button for the next coupon down just as I’m about to press it. Instead I end up pressing something else. Well now in this latest iteration, they added a new “featured” offer ad to to the top that pops up after every clip and pushes the screen content down even further. Another persistent issue that I have given feedback on many times and it’s been ignored (they send email surveys after using express pay) is the continuous barcode scanning. That I’m aware of, I haven’t paid for things I didn’t intend to yet, but many times I’ve caught double scan or scans of products on the shelf where the camera happened to be pointing when I unlock my phone, etc. It’s annoying that I have to babysit the scanned items list to make sure there aren’t these issues before I checkout. The Sam’s Club app lets you choose the barcode scanning mode. Final complaint isn’t really with the app, but the business decision to limit express pay through the app to only 20 items. That’s ridiculous and again, Sam’s Club doesn’t have this limit, only a dollar amount limit. That’s feedback that I’ve also given many times in those email surveys.

   Dewey Vozel · 30 Aug 2026

5. 3/5HELP!!! WITH TODAYS TECH THIS IS TAKING TOO MUCH TIME

   Is there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! .

   Dom Paul' · 30 Aug 2026

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