Bath & Body Works | B&BW

• Free

Last verified 30 Aug 2026

4.9 1941383 ratings · App Store

1. 5/5Very easy to use

   I love Bath & Body Works, but I don’t always love going out and about to stores. I use the app for probably 75% of the shopping that I do with them. The app is easy to navigate, I hardly ever have any technical difficulties with it. It’s super easy to apply your coupons or rewards when you check out, and it’s easy to add your payment methods. I’ve only ever had one problem with an order being lost, and that wasn’t Bath & Body Work’s fault, it was the postal service’s fault for loosing the package. Once I did realize the package was lost, I contacted customer service, and they replaced my lost items. They have a convenient customer service chat option in the app that you can text them on the app and they will help you with whatever the issue is. I love the great variety that the app always has; I love having seasonal things in my home, so their hand soaps and candles that change seasonally are great! Some of the items can be a little pricey, so I usually wait for a sale, and Bath & Body Works is almost always running some sort of sale, so it’s easy to wait until there’s one before buying anything. I’d definitely recommend ⭐️⭐️⭐️⭐️

   CaptainAmerciaFangirl · 30 Aug 2026

2. 2/5And now the app is not fully accessible

   I know the old app wasn’t perfect. However, now it is not really usable. I am blind and I use voiceover on my iPhone. I purposely did not upgrade the app because I know sometimes when an app is updated the accessibility suffers. Today the choice was taken out of my hands. Whenever I navigated to the shopping tab out of the wallet or the Home tab there was a pop-up telling me I should upgrade the app and there was no dismiss button. even closing the app through the app switcher and reloading it didn’t make that pop-up go away. So I gave it an upgraded. Now the app is not really functional for me. There are no headings or links in the product listings. For a sighted person this might not be a big deal, but now I cannot flick once up or down to move from one product to another, instead I have to swipe 10 times for each product so going through a list of 300 products during a sale with essentially mean 3000 swipes. That is not acceptable. How hard would it have been to leave headings or links there for navigation purposes. Also, there are several elements that are not labeled properly with text so voiceover doesn’t read them correctly. websites and apps are required to be accessible by law, and I really hope Bath and body Works updates the app and fixes this quickly. don’t judge me, I have literally spent thousands and thousands of dollars on Bath and body Works products over the last couple of years. But I am not going to have a sided person help me every time I want to shop on this app.

   1TrueEarthMama · 30 Aug 2026

3. 4/5Cancelled Order

   I ordered online from Bath and body Works for the hand soap that went on sale for $2.50 and within 20 minutes. I received an email stating my order has been canceled. I was planning on picking this order up from Bath and body and don’t know why it got canceled. The email stated that I had not picked up my items in a timely manner. I therefore called the store and told them about the cancellation and told them that according to the website, give them four hours to get the items. The manager said she had no idea what happened or how it happened. She also called corporate office to see what happened and to Annaville maybe a glitch in the system. She apologized and told me to re-order however, by the time I ordered quite a few of my items were no longer available to be picked up in the store. They had to be shipped. I decided not to get those particular items I’m disappointed and not sure even now why my order was canceled or what happened however, Bath and Bodyworks missed out on money. I suggest they find out what happened in this particular case because it could be happening to other customers and they might not have the patience to deal with this as I did by calling the store. I want to take the manager at the Short Pump bath and body mall for taking time out to handle this situation.

   love my jeans · 30 Aug 2026

4. 2/5More aggravating than in person shopping

   I received some gift cards after announcing my pregnancy to family and friends. Rather than face sensory overload in store I was excited to get down to retail therapy by filtering thru options online or on the app. I found neither suitable for making a purchase I felt confident about. Being it is impossible to smell the scents it would be nice to be able to filter products by ingredients. And about that... I find it puzzling really how this company continues to be such a juggernaut in this space when you're still listing 'fragrance' as an ingredient on most products. The smells must keep em coming but with all the product layering encouraged I can't help but wonder how many suffer from symptoms of toxicity. I'd love to find a delicious fragrance for body that doesnt make me literally swoon (and not in a good way, more like an Ive encountered anthrax sorta way) when I put it on. I can't help but think greater transparency will make this more likely. Really would love to be privy to the specifics of the chemical soup you call 'sweet pea'! On a final note related to the actual app I cannot for life of me change the store location. I pull up nearby stores and select one, then click the button at bottom to change or save selection, that button lightens which makes me think it's doing something but then there's never any indication the change has been made. In fact that wimdow persists unless I select a different tab to navigate away from it. When I do this and return to check which store I'm shopping, it's the same as before.

   sreele · 30 Aug 2026

5. 1/5New app is terrible

   The old app was so much more streamlined and user friendly, this new version is cumbersome and tedious. In the old version, when you were browsing you could view multiple items at a time because they were in a grid with a smaller thumbnail and now you have to scroll forever because they only show one at a time instead of side by side. When you click on an item, it used to have the scent notes, reviews and any other information right there so all you had to do was scroll and you could see everything on one page. Now you have to click on the item, click the scent notes, go back, click the reviews and it’s so much more time consuming and annoying. Also, on the old version you could easily select your store for BOPIS and checkout was super easy. Now the link never works and I’m not joking, it literally took me 10 minutes of trying to figure out how to change it to pick up instead of ship because when I clicked the link to pick up before I added it to my cart, the link didn’t work. I primarily do all of my shopping as BOPIS because I’m half an hour from the nearest store and it’s not in an area I go to often. If shopping online is going to be this difficult then you’re going to lose my business because I don’t have the patience to try for 10 minutes to buy something every time. Please ditch this new format and go back to the old and perfectly good format.

   Daniellenrw · 30 Aug 2026

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