Atom - Movie Tickets & Times

• Free

Last verified 30 Aug 2026

4.9 183586 ratings · App Store

1. 1/5They deactivate without notice

   The worst customer care service! My account as deactivated after over 10 times to purchase tix with my atom cash (a refund without fee penalty that I regret choosing). Now mind you the span of me trying to purchase tix was done in a month. Continuously got error message to update my payment method when I have proof that I had money in my atom account. What was the resolution for the customer care Dept? Deactivate my account, supposedly wait 7-10 days to get part of money back. It’s better not to do third party sellers. 1. Third party are NOT FREE! They need to make money, so there’s fees when purchasing. You canx, they stay with the fee portion altho u didn’t watch the movie. Fair? No! 2. On Atom your are also limited as what you could purchase in the concession stands whereas with AMC it has the full menu. 3. Third party sellers are limited on their customer service. Remember they are more worried on getting themselves money instead of the full experience as they are not the movie company themselves. You will not get what you want not expect them to resolve your issue. They don’t care. Don’t my mistake. I know there could’ve been other options to take care of my issues, gift cards, put in the order for me, etc but don’t just deactivate my account and take my money!! My advice, don’t use atom cash, don’t use or buy gift cards, don’t leave your wallet saved. I don’t feel safe.

   EdibleBytes · 30 Aug 2026

2. 2/5Horrible customer service and deceptive worry free guarantee

   Update: after 8 emails asking for any help I left a one star review and they sent me an email about the review saying my only option were pay the fee to get refund to my credit card or take Atom Credits. The same time they sent this email they also refunded the full amount. They asked me to update this review so I am but I still feel it’s bad customer service to only offer a solution after a public bad review. I will add a star for offering a solution after a review but it should not take that much effort to honor a worry free guarantee. I booked tickets for myself and friends family and we accidentally both booked. I tried right away to request a refund and if I wanted money back I would lost the $15 fee unless I want credits. Since I don’t have use for 8 tickets currently I emailed and asked for a refund. It’s been 8 emails and most ignore the request and tell me how to get a refund or credit online and the ones that do read it say I’m “only responsible” for the fee if I want money back. I’ve tried to explain this was an error realized right away and 10 days before the movie but they won’t do anything.

   Denniscw · 30 Aug 2026

3. 4/5App Works Great But Has Issues With Accepting Any Forms Of Payment

   I have been using Atom from the start of 2025 and have not hang any issues until the month of April came around and I was set on purchasing tickets through my t-mobile phone plan to see The Accountant 2 I was able to choose the movie the theater I wanted to see it at and pick the seats but when it got to the final page so that I could submit my order it will give me an error message saying that it couldn’t read or identify my card whether it was a MasterCard,Visa,American Express or even Discover it wouldn’t process payment not for this movie and other movies I have tried to see since not sure what the problem is here but it should be fixed so that people can continue to use Atom without any frustrations of having there cards constantly declined as it makes the application useless i will try deleting it and see if it works from there if not may contact T-Mobile and see if they don’t mind doing business with another company which will actually successfully process payment without any annoying error messages popping up have a good day and please work on this or perhaps release a future update pronto!

   Bilal 20 · 30 Aug 2026

4. 1/5What happened to Atom

   I have used Atom for years and have always loved it. Recently though they have become garbage. I try to purchase movie tickets and the transaction just sits “pending” for days until it’s finally just canceled. The generic email I get passed blame and says to try another card or something. I have multiple time, no difference. When I try to use their in-app chat it doesn’t know how to handle the problem and theirs no way to just talk to an agent without going several rounds with the ai bot first. Then after a short conversation with an agent, they can no longer support me over the app and have to transfer to email responses which just leaves me hanging and then just goes back to generic email responses saying they have cancelled the transaction but no word on how to prevent having further issues. Then after I finally get tickets to a show, I arrive to find that someone else had also legitimately bought the exact same seats. The theater blames Atom and Atom blames the theater so no one takes accountability. I get refunded the tickets but didn’t get to see the show and I get is sorry for the inconvenience. I’ll be using a different method to buy movie tickets from now on.

   jeffpease · 30 Aug 2026

5. 5/5In love with it already!

   Atom makes it so easy to find a theater, but tickets, and even pay for food and drinks and snacks in advance. This app is very user-friendly, that is understandable to all ages. If you want to look at what’s out there, they’ll have it, and you can even buy tickets on the app itself. By ordering seats in advance, you can ensure you will get a good seat in the theaters. Although they have a pricey convenience fee, you can often minimize that by using the T-mobile Tuesday’s app (if you’re a T-mobile user) and there are deals on $5 off and they wipe out the $1.50 convenience fee that is set on each ticket. I’m so in love with this app already, I got tickets from AMC for $7.74 a ticket without any hassle! Before they would sell “gold” tickets that are $8 each but to be honest, these are just a bit better. You also get to look at upcoming movies and pay for concession meals in advance and that’s a huge advantage of using this app. It’s living up to its hype!

   Barhie · 30 Aug 2026

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