ArriveCAN

• Free

Last verified 28 Aug 2026

4.8 527478 ratings · App Store

1. 3/5Needs clearer instructions

   The app is easy to download. It asks for time of arrival. I had to rstmate the arrival. Because we are driving in it depends on the traffic, how long it takes to get lunch before we arrive at the destination, if we leave on time, etc. It took a long time to find out where we were entering the country. It might be easier if you are familiar with all of the options, but I was not. I could not figure out how to do the scan of my passport. I could scan it on my own scanner but that was not an option. So I had to enter the information manually. I understood that I could not enter the information until 72 hours before entering Canada. However, it did not tell me that it Hass to be 24 hours based on the TIME of entering. I tried to enter the information that morning, but could not enter information such as the time. It was very frustrating. I think clear instructions would have been helpful. There are three of us (we are friends) coming in the same vehicle but we do not live together so each of us filled out our own information. This also caused confusion as to how to accurately enter information. I am looking forward to my time in Canada and hope that getting through customs will be quicker because of the app. Thank you for the opportunity to complete some of the information ahead of our arrival.

   New England is home · 28 Aug 2026

2. 2/5Poor user experience & synching to border agents

   This app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents. What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed. The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says.

   ibbear · 28 Aug 2026

3. 2/5ArriveCAN form painful and slow

   Spent several days trying to fill out the ArriveCan form online without the app. Could not login; said the password was incorrect. I requested it to reset the password and gave it my email, but the process locked up at that point; never able to get an email or reset my password. Finally I found out there is an ArriveCan app and I downloaded that. No it would not let me enter in my true embarkation date, because I’m already on the ship and it won’t let me back up beyond today’s date. It also would not let me use or upload a previously scanned copy of my passport; I had to take a new picture online. When filling out my COVID-19 vaccination information, when I went to fill out the second date of vaccination; it would have been nice it’s a calendar reverted back to the date of the first vaccination, because the second vaccination supposed to happen within 30 days at the first. But again it reverted back today’s date, and I had to flip through the months to get back to last year‘s vaccination date. But I will say that I was able to get my information entered through the app; whereas I could not do it online.

   Professor-007 · 28 Aug 2026

4. 2/5I WAS ok using this app until…

   I had no issues with using this app until recently. My husband and I cross the border on a weekly basis, never had issues using the app but I do occasionally panic and forget to do it and do it in seconds before we’re crossing the border. It’s pretty fast to fill out. With that said I don’t wanna believe they’re tracking you but I believe they are. We crossed recently and went to Bellevue Washington for the day in our Tesla, when we were crossing back around 1 AM the border guard asked us if we were at a casino. There is a supercharger there and that’s the one we always use. It’s such a random question but I saw him studying the screen. I should mention we are Nexus and usually cross through really quickly. He was also studying the screen for most people ahead of us which I’ve never seen them do it that way. Asking us if we were at a casino is such a random question. Usually I have my data turned off, on that day I used my data. it’s very suspicious. Anyone else have this issue?

   StarWhale75 · 28 Aug 2026

5. 1/5Of questionable use

   We used ArriveCan twice over a three week period, to enter at a land crossing to get to the Montreal airport to fly to France, then when coming back from France to cross back via the same land crossing into the US the same day. No provision whatsoever for this type of entering/exiting Canada… At least not one that is obvious. Had to call to find out what we should do, as the app doesn’t accept US addresses as a “destination.” Had to enter the airport’s address. On top of that, at both the land crossing into Quebec and arrival in Montreal by air from France, it was never checked. So a lot of hassle to use, and if the authorities never check upon arrival that you filled it out/used it, what’s the point? All throughout Europe, and to enter the US, nothing was as much of a hassle as entering Canada and using this app. Won’t be traveling to Canada again until they drop this nonsense (as well as the stupid random testing requirement that you receive AFTER you have already left Canada and have to clear to stop them from sending the Mounties after you…).

   ASTCThrGuy · 28 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.