Amwell: Doctor Visits 24/7

• Free

Last verified 30 Aug 2026

4.9 51936 ratings · App Store

1. 5/5So Easy to Use and Convenient

   I absolutely adore Amwell! I stumbled upon it through my insurance provider, BCBS Horizon, and we've been using it consistently ever since. It's incredibly user-friendly, allowing us to connect with a variety of doctors across different specialties, all from the comfort of our own home. This is a game-changer for us, especially when dealing with sick kids or being sick ourselves – no more stressful trips to the doctor's office when we’re feeling under the weather! The convenience and accessibility are unmatched, and I can't emphasize enough how much trust I have in the quality of care provided through Amwell. I've enthusiastically spread the word to everyone I know, convinced that this is a groundbreaking advancement in healthcare. However, there's a single thorn in this otherwise perfect rose: they haven't resolved the insurance coverage issue yet. Despite my insurance provider covering the cost of visits, Amwell's system struggles to process it correctly. This has led to me having to contact customer service for refunds after being charged for the visit. Thankfully, the customer service team is absolutely fantastic – they've always been incredibly helpful and efficient in processing my refund requests. Still, the inconvenience of waiting for the refund to process can be frustrating. If this insurance issue was addressed, Amwell would be a flawless service, deserving of a 10-star rating! I truly believe that once this technical glitch is fixed, Amwell will be an absolute game-changer in the healthcare industry.

   JessAriasMommy · 30 Aug 2026

2. 5/5On point

   Originally, I had booked an appointment with a different virtual clinic early in the morning when they sent my link to connect finally after waiting a couple of hours they gave me 30 seconds to connect which it took me about 33 seconds to actually hit the button because I wasn’t feeling well first of all need less to say they canceled my appointment.. so of course I tried to book another appointment with same clinic of course an hour and a half later they sent me the link to connect with the doctor. I literally held my fingers on my keypad just waiting on the link, but I guess I was slow at responding within 15 seconds, and again it was canceled shame on me, but I should have went to another virtual clinic at that time but when we’re sick, we do weird things so I book with them again needless to say finally at 9 o’clock on the day that I booked the same appointment with a clinic it took me all of 20 minutes to fill out everything I needed to fill out and be seen by my doctor and get diagnosed and get my prescriptions!! I will definitely be using Amwell from this day forward!! They definitely get five stars If I could give more, I would would definitely recommend this company!! Thanks am Amwell!!

   Lolagirl123 · 30 Aug 2026

3. 5/5Extremely Happy w/ This Service

   OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

   SinceritySpeaks · 30 Aug 2026

4. 1/5Poor experience in app + poor medical assistance

   The application itself is very glitchy and buggy. There were multiple times the app crashed during setup. Once I did complete setup and attempted to connect with a provider online, I was told the provider I selected would contact me promptly. 15 minutes later there was no call and no record of the pending appointment anywhere on my account. There was no way to contact anyone or receive any kind of update. I attempted to set up another appointment in fear that I hadn’t properly set the original appointed - went through the entire process only to be told that my initial appointment was still pending, and I could not set up another appointment until the initial appointment completed. Another 15 minutes go by, and I finally get a call from a physician that was not the physician I selected. He then proceeded to tell me that he wasn’t authorized to prescribe antiviral treatments for Covid 19 because I was not high risk, even though that is not in alignment with the CDC’s most recent messaging. All in all, I spent hours and $80 to get told inaccurate information from a physician that was not the one I selected. While the $80 is the max you will pay, the app was unable to confirm my insurance carrier, so made me pay the full amount in full before I could see a physician. All in all - very poor experience and I will not use this app again.

   review0621 · 30 Aug 2026

5. 1/5Watch your bank account

   I used this service for therapy and my therapist herself was amazing. They mis charged me for the first 3 appointments because I guess they hadn’t put my insurance through to see what my copayment should be. Once they realized their mistake without informing me they took the rest of the payments out of my account for those prior visits. When I tried to contact customer service twice I was told the issue was escalated to a Billings department. The third time I called (because I got randomly charged again) they informed me their was “no real Billings department.” Which is interesting to say the least. I then received an email a week after my last call informing me what the amounts were for. I understood that they hadn’t originally gotten accurate information from insurance and had to update but I wasn’t sure why they took those payments without consulting with me. Taking $135 randomly all at once was a little jarring. I originally was just going to cancel the rest of my appointments and call it a day but today they tried to charge me again. The notification I got from AMWELL said that they couldn’t process my payment for my appointment today. Funny thing is I had no appointment today and I canceled my appointments a week ago. That was the other interesting thing when I told them on the phone I’d like to cancel all my appointments I was told they would charge me even though it was literally a week before my next appointment and amwells cancellation policy only applies 48hours to your appointment. I was surprised United health insurance recommended them to me.

   SuperZeep · 30 Aug 2026

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