Amex

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 4 Sep 2026

Shown for US

4.9 4388489 ratings · App Store

1. 5/5Unresolved Face ID Bug

   While the AMEX app is overall well designed and easy to use, unfortunately, one of the most critical feature, logging though Face ID, is not working under certain scenarios with providing proper instructions on resolving the issue. The other day, I have upgraded my iPhone 11 to iPhone 12 and I could no longer login through Face ID on my US Amex app account. Every time I try to login through Face ID from the app login window, I get a message stating “You cannot update your Face ID login settings during this session. Please try again later.”, and later never comes. I tried to go to Face ID settings after logging in manually, and the Enable Face ID switch button is locked and cannot be turned on. Not to mention, the same message that I cannot update Face ID settings during this session is showing on top. Needless to say, AMEX app support articles are lacking and do not help at all resolving this issue. It advertise the Touch ID and Face ID as features without, although there are many users reporting this problem. As of now, every time I need to open the AMEX US app to check on transactions or make a payment (which I do several times a day), I have to go through several steps to login instead of working seamlessly as it did before upgrading my iPhone. On the other hand, this feature is working without issues on my iPad, however, I cannot disable Face ID (the opposite problem). I really do not understand why you are locking the ability to switch the Face ID feature on or off once you login, this does not make sense. I would appreciate it if you could fix this annoying bug. Thank you. Until then, my rating remains one star because this is a critical functionality.

   SereneWarrior · 30 Aug 2026

2. 5/5William C

   Amex was one of the first big cards I received back in day. First a gas card, then Boston Store card. I always had worked since the 6th grade at my school helping the custodian and learned how to take a grade school every after noon and make every classroom look clean and bathrooms Sparkling plus repairs for the next school day. In the summers 40 plus a week to make the school look new again inside and outside. High school I worked 36 hours a week after school at gas station around the corner of my house. I went to work for MaBell and eventually I started my own communication business which went national and then global before I stepped down to retire. It’s the way it was if you needed a car or what ever you had to earn the money. The A&E was the card that was always there for me and then my business. If I needed to extend a little YES was A&E’s answer. I felt protected by this company so I took all the right Chances. Yes I’ve eventually got the other cards but A&E gave mr my first Line of Credit and the rest , as they saw , is history. Their reps would help you along and gave good feedback and guidance. I couldn’t have done without A&E. Now everyone has 15 cards you didn’t need but A&E to reach the stars. Banks wouldn’t even talk to you about a line of credit until you were in business for 5-6 years in business. Once they saw my credit history with A&E and the higher then unusual limits they finally gave me a shot which propelled us to grow globally in service not retail. No easy feet if it wasn’t for A&E always being there. It wasn’t easy but with the feedback provided by A&E early on and how to build your credit. The Best card to have to this day. Respectfully, William C.

   BILL’s CB · 30 Aug 2026

3. 5/5Amex doesn’t appreciate me or my profit potential of tens of thousands for them.

   I meet minimum spend and have paid my balance in full long enough that my recent statement history only goes back to July 20 and yet in spite of never missing a payment except for a push I did for 500 in July which I apparently am stupid to have caught immediately having bounced and so I said, I’ll go ahead and pay my balance in full and paid off over double that the same hour... with a zero balance and having just been scammed either a spot delivery headache from ram San Bernardino in spite of them being well aware of my needs and myself warning them about multiple inquiries (Amex lists any attempts to get a cli or card as denied due to inquiries 8 from that June 8th from the fing diddlership and so why this is the case, god knows.... and, return payment for a subsequent payment I myself thought having been pushed by me would be best taken responsibility by by pulling more from my PayPal where all my money is kept into my bankaccount). I’m so flustered and frustrated because I spend more than the minimum spend for the platinum card for three months in one month and pay My balance in full and yet there is no forgiveness for what is essentially a shortcoming in their system especially since other companies would cancel return payments when I pay my balance was a goodwill gesture due to my girlfriend pulling from the atm without me knowing. They have stunted and ruined my business potential and this on top of all the other absolutely absurd bureaucracy I must navigate... you think burning my family to death in Waco would’ve been enough for the government but each year they find new ways to rub it in

   Paid to rate, two palms up · 30 Aug 2026

4. 5/5Unusually let down in big way

   AMEX has been my savior on many occasions. I have enjoyed the benefits of membership since 1986 when it seemed all I used the card for was (a-hem) food and drink. Decades later AMEX has helped me travel the world, feed, clothe and educate my family. Entertain friends and luv life with a sense of freedom and security. I had a strong supporter in my corner. Recently though, AMEX let me down in a big way when I thought I had the support I needed in a tight situation. I had been in a car accident while working a good distance from home (120 miles). I was able to bring a back up car from home but rented cars from enterprise several times in a few short weeks to go the distance between work and home. One of these times I accidentally left my wallet at home and was without my drivers license and credit cards. Needing to rent a car again to get home and retrieve it, I booked with Enterprise who advised me on getting a duplicate drivers lisence which I did prior to my rental date. ( It took a bit of running around and was not stress free but understandable and doable.) The last thing Enterprise needed was my AMEX card before handing me the keys to travel home. I didn’t have it. They could not use info from previous rentals though they were days before and did not do Applepay. They needed the numbers if not the physical card. I couldn’t recall them exactly. Here’s where AMEX failed me. In calling them, they refused to provide me with my card numbers. It was policy. I willingly gave them all personal private info such as social security number in that phone call but they would not provide me with the info I needed to get home. I was beside myself. I coukdnt even get a bud home if that was my only option. AMEX left me stranded. Because it was their policy.

   Muchael ncDonald · 30 Aug 2026

5. 1/5WORST APP/BANK

   Everytime I speak with a rep through their AWFUL texting feature with Indians and Chinese’s people that don’t understand my request in America. That alone is frustrating when I’m trying to give my private business information to a person that barely speaks English in a different country. It’s ESPECIALLY CONCERNING with all this world war going on that you even allow 3rd party off shore people to talk with your elite platinum business members. Everything you guys (your reps) have told me so far has contradicted the previous statement of previous rep I talked to. For example. April 1st rep tells me I can spend $10k dollars a month I see the limit on my app and everything. I pay you guys $5000 half way through the month yet the new lady I talked to today states I can only spend $6000 total this month until the balance is paid off and magically my $10k limit that was there the beginning of this month is gone. Now keep in mind I have not opened or heavily used any other credit card this month. So the fact there going backwards and strategically not allowing me to hit that welcome offer of $25k to get my 250,000 reward points for travel. Ironic how you guys won’t even let me touch that but you’ll let me spend $14k and pay you back almost ALL OF IT. Just for you guys to not allow me to spend more then $6k a month even tho I’ve paid you guys $5k in 17 days….. your math or algorithm makes no sense what so ever and you guys are leading me to believe your running a major scam!!

   Nick Strav · 30 Aug 2026

Shown for US

4.8 101532 ratings · Google Play

1. 1/5

   that should never happen

   Peter Kohn · 5 Aug 2026

2. 5/5

   One of the best apps out there for banking, IMO.

   Ad Nj · 5 Aug 2026

3. 5/5

   Great customer service and incentives.

   Kim Boren · 5 Aug 2026

4. 1/5

   Simply stops working if incompatible with Android version.

   matt mcc · 5 Aug 2026

5. 1/5

   service has declined. this is not the service I used to get. they're useless, constantly transferring you and blocking your card randomly. I'm moving to chase Sapphire

   Jorge Sigler · 5 Aug 2026

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• 7.32.1 · 31 Jul 2026
• 7.32.2 · 28 Aug 2026