ALO

• Free

Last verified 30 Aug 2026

4.9 174843 ratings · App Store

1. 1/5This Brand Simply Doesn’t Care About Its Customers

   While there are any number of non-app examples to demonstrate Alo doesn’t care about its customers (probably because Alo is enjoying peak popularity and has insane margins for now), the app is demonstration enough. Example 1: to add your birthday on the Alo Access page on an iPhone, the UI provides a date picker. That date picker allows you to go back in time a month per tap. I’m 43. This means I’d need to tap more than 513 times to get to my birthday. This is absurd. No one who cares about their customers foists this terrible UX upon their customers. Example 2: When you filter by things like gender, size, etc. on a page - like when there’s a sale - it provides results filled with products not available in your given size because they’re “sold out online” and you can add your name to a waitlist. Again, this is absurd. It makes the filtering useless. You must click into every single dang item you are interested in to see if it’s actually available in your size. The whole point of filtering is to remove products that aren’t available in your size to limit what you need to look at and save you time searching. This is an epic failure. Both of these examples are things that some simple testing and a very little thought would avoid. However, Alo doesn’t care about its customers so it doesn’t think and doesn’t test.

   DanielRMoody · 30 Aug 2026

2. 1/5Disappointed

   Title: Extremely Disappointed with Alo Yoga's Poor Quality and Unresponsive Customer Service I recently purchased a top from Alo Yoga, and I am utterly disappointed with the quality and the brand's inability to address a simple issue. Despite following the care instructions diligently, the sweat stains under the arms refuse to budge, leaving me embarrassed and frustrated. First and foremost, the fact that a supposedly high-end brand like Alo Yoga produces clothing that cannot withstand basic wear and tear is unacceptable. As a customer, I expect the products I purchase to be of superior quality, especially when paying a premium price. However, this top has proven to be nothing more than a disappointment. It is disheartening to see a brand that claims to prioritize customer satisfaction fail to address a legitimate concern. The lack of response only adds insult to injury and shows a complete disregard for their customers' experiences. I find it incredibly frustrating that Alo Yoga seems to be more focused on marketing and promoting their products rather than ensuring their customers' satisfaction. It is evident that they prioritize profit over quality and customer care. In conclusion, my experience with Alo Yoga has been nothing short of a disappointment. The poor quality of their clothing, coupled with their unresponsive customer service, has left me feeling frustrated and let down. I would strongly advise against purchasing from this brand, as they do not live up to their claims of providing high-quality activewear.

   Msevcik2000 · 30 Aug 2026

3. 1/5Recovery Slippers

   I ordered them on 12/01 and Alo pulled the money out of my account. I called 1/07 waited on hold for 30 minutes, and I finally hung up. I chatted online with them about my order on 1/08 and they said my order was still not fulfilled. I ordered the slippers over a month ago, they were a Christmas present. The lady chatting me said they are not going to fulfill the order due to it being OOS (Out of stock). On their website the item is in stock. She said she can cancel and refund my order. I didn’t recent any type of communication from them until I reached out my order. They were just going to keep my money and not fulfill the order until I requested a refund. They didn’t want to honor the price I originally paid for them and pay for expedited shipping for them. All they said was 10% or $25 sorry for the inconvenience. It’s sad when big companies don’t respect you as a customer like little companies do. I really wanted to support this brand but all it did was leave a bad taste in my mouth. Their customer service was horrible.

   Chat Customer Service · 30 Aug 2026

4. 3/5Love clothes, but could use work

   This app could do better. I love the clothes, but it’s really glitchy. During the aloversary sale, I kept trying to purchase a hoodie, but every time I tried it glitched and it didn’t let me pay. I tried both a credit card and Apple Pay and both didn’t work, and the next thing I knew it sold out. I tried on the website, same problem. I tried getting 2 other items, and nothing worked. With lululemon, I had no problems at all with paying. I just clicked Apple Pay, and they rolled out my order. Also, I cannot find out how to write reviews, because there is no option to write them. And when I look in the reviews, there is no option to see the reviews with photos, so I have to keep scrolling until I see one. They are also so sneaky because you can’t see the reviews in “most recent” or “lowest to highest” it just goes from 5 star reviews to 1 to deceive you. Don’t bother downloading this app.

   Sabrina-20 · 30 Aug 2026

5. 5/5Scentsational Experience

   I have never heard of this store until last week while shopping with my daughter who is in her mid twenties. The store is visually appealing but what drew me in was the scent. While she shopped for upscale high quality active wear-I searched for the source of this scent. I love Doterra essential oils as a rule-but the scent diffused in the store was calling my name! I am the person who is highly sensitive to perfumes as they give me an instant migraine or tightness in my chest. This oil did none of those things. The store clerk opened the diffuser to share the name. It was “Uplift.” They sell them individually or in a set. I purchased 2. One at the store and one will be delivered. I highly recommend these if you need something ultra light to lift your mood. This would be a great gift for a new apartment or home; office space; boutique; or teacher gift! I’ve gone back and purchased the impressive diffuser that they use in the store because I am leveling up. This is my new favorite store.

   Tuned2Teach · 30 Aug 2026

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