Free People

• Free

Last verified 4 Sep 2026

4.9 300270 ratings · App Store

1. 5/5Where’s my refund

   I wear free people from head to toe and have for years. I have never left a bad review. I have spent tens of thousands of dollars on your clothing . Recently I’ve returned several items that didn’t fit . They were all returned with tags attached and in the bags I received them in . Along with a note with each order number and my personal information. Some of the items I’ve sent in have not been refunded for at least a month if not longer. This is unacceptable for a company like free People. I will not spend another dime with you until I’m refunded every cent you owe me . This really makes me sad angry and so frustrated. How can you do this to the people that make your company??? Maby the problem is with your employees that are receiving our returns. Go to EBay there’s thousands of your products being sold new with tags . I truly hope someone at corporate reads this review and checks into this huge problem. I’m not the only one that is having this problem. Read your reviews!!! Once again I love your clothing .its all I wear !!

   Love free people · 4 Sep 2026

2. 5/5Out performed

   Trendy, stylish, there is so many outfits, things I would have never thought existed. My mother and I absolutely love shopping with the free people app. My mother gets so many wonderful compliments with the different outfits she wears it’s amazing. I too have received many compliments as well. While attending a zoo event during the month of October I had on my pair of We the Free Moxie Pull On Barrel Jeans and a gal stopped me and said “I love your pants, where did you get the”. When I replied Free People she knew right away that they were definitely from free people. I have never had a bad incident, poor customer service, or no return follow up on an inquiry. I spend quite a bit of time perusing the Free People app. I was so delighted this evening when I saw the We The Free Graphic Camden Pullover Goat Combo finally stocked more. My mom was lucky to get one before they all sold out. So everyday I would log on and see if it was re-stocked and tonight it was. Thank you Free People, another successful online shopping experience.

   LakeGirl/Croire · 4 Sep 2026

3. 1/5HORRIBLE

   4 months of being jerked around, not being able to place any orders bc a hold was placed on my account due to an item not being returned. Right off the bat this was Anthro’s error by sending me the incorrect item, 2nd everytime ups came to pick it up if it was not outside they would leave not to return until I had to call customer service, have a new tracking number and label issued, remove the old, attach the new, and go thru this cycle again and again! I finally was able to have someone issue me an evidently “special” label that allowed me to take it to ups myself…Done…returned! As of 6-8 weeks they have yet to remove the hold from my account, even after calling twice to tell them this rediculous process that I have been forced to go through, that was THEIR fault to begin with, just so I can purchase their cheaply made overpriced clothing. Anthro/Free People…I have spent a small fortune with you over the years, and probably would have continued, but after hours spent shopping your websites, making unbelievably long “favorites” lists. Cart items, and saved for later items, all to find out long enough after my order was placed that half of it was now sold out, I have to ask myself is it worth it? So after considering that your really good stuff, that is another high end brand can almost always be found, actually cheaper somewhere else by just doing an easy Google search. My conclusion is that you absolutely do not value your good high dollar spending customers that regularly shop both sites.

   LuxeShopper · 4 Sep 2026

4. 5/5Free People: A Brand That Captures My Style

   Free People isn’t just a clothing store to me—it’s a lifestyle. Their signature Boho aesthetic captures everything I love about fashion: freedom, creativity, and individuality. Every time I walk into their store or browse online, I find pieces that make me feel confident and effortlessly stylish. From their oversized sweaters to their perfectly fitted dresses, every item has that signature Free People feel—comfortable yet incredibly chic. I adore their shoes, leathers, bags, and coats; each one is beautifully made and full of character. Even their basics, like hoodies and tees, feel elevated and thoughtfully designed. What really sets Free People apart is their versatility and commitment to sustainability. I can find something stunning enough to wear to a wedding or a party, and just as easily pick up casual, everyday staples made with soft, sustainable fabrics. Free People has truly become my go-to brand because they offer so much more than clothes—they offer a sense of self-expression. There’s simply no other store like it.

   CH-Butterfly · 4 Sep 2026

5. 5/5Free People

   fp - This online and store front company has items to wear for people of all sizes & shapes. Age doesn’t make a difference as I’ve read reviews from people age 70t to the teen crowd and both groups love the many unique styles and colors. I am so happy to have established a new relationship with Free People and can’t wait for my orders to arrive! Their shipping is fast and prompt.(I’ve already received 1 order & I was pleased w/ delivery time & loved my items!) I have placed several orders in the past few days and am excited to try all my new and fresh items from fp!! From jeans to cotton tops, lacy bras, sweaters & sweatshirts I’m sure to find With the help of reviews and product information provided by Free People I’m certain to love my latest acquisitions. I’ll be reviewing all of my neat new closet additions as soon as they arrive. Free People doesn’t miss. If you don’t like tight fitting clothes, then look at the looser , baggier options in tops and jean styles, jackets & sweatshirts. Surely you will not walk away without something & if you do~ go back and look again!

   Elisheva.08 · 4 Sep 2026

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