Air France - Book a flight

Shown for US

• Free

Last verified 28 Aug 2026

Shown for US

4.8 89243 ratings · App Store

1. 3/5The “Scan Document” feature has no “Scan” button. Also…

   Firstly, I was unable to enter a second passport’s information correctly using the app. I ended up having to log on to the actual website. Mind you, I have been a member of Flying Blue for two decades, and had both passportd keyed in twenty years ago. Why did your system delete a whole second passport from my account? Returning to the app, I was prompted to add an image of my passport. It took me a moment to figure out why the scan screen partly grays out the actual window— you don’t explain positioning to the user anywhere. And worse: post-scan, I now see that the app has entered my name completely misspelled! So I had to correct that… Another minute of unnecessary frustration. Lastly, I must mention: my one current booking, although listed on the app, is missing from my AirFrance account in the browser window of the same account. What’s even more disturbing, despite entering the booking number several times onto the website, AirFrance refuses to recognize its existence, which I find troubling. (And yes, I typed the capital “O” correctly— why you put “O”s into a booking number instead of a more sensible zero “0” is frankly unintuitive!)

   YoloToy · 28 Aug 2026

2. 2/5No flight status notifications & needs accessibility improvements

   I booked a flight online before downloading the app. After I signed in, the app was able to locate my tickets & show me all the info such as flight times & terminal. The first issue is what seems to be a disconnect between my bookings & flight status tabs. For some reason, the app isn't setup to simply show me the flight status for my next flight. I actually have to perform a search to find my flight. Even worse, if I close & open the app, I have to repeat my search. Google search or a flight status app will do this & much in a more convenient way. The entire point is for customers to download the Air France app so all the info is available at my fingertips. Another issue with the flight status, is that the app does not give me a notification that my flight time has changed. The only notification I got was that boarding will begin soon, & it was based on the original departure time, not the new time. This is terrible!!! How can the airline's own app not be able to inform passengers of a change for the departure time. This makes the app less dependable. Last, but not least. Every image & button in the app all have the same accessibility label, "AF2023." I'm not sure why. There is no connection between the same label & any of the elements in the app. I hope Air France is taking a note of this & works with the app to add relevant labels to each image & button.

   goalball · 28 Aug 2026

3. 1/5The worst app ever

   It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.

   BZhor · 28 Aug 2026

4. 3/5Misleading advice

   I was due to fly back from Paris to San Francisco on a flight at 10:25 AM tomorrow morning. I was checking for an upgrade at about 8 o’clock this morning and they told me that I wouldn’t be able to find one until 1025 or later. Fortunately, I went back to my computer to try to access the upgrade ahead of time because I was worried that I would miss it. At about 1015. I saw an upgrade available and indeed there were only two seats left where I was told at 8 o’clock this morning that they were 12. I took one of the two seats. It wasn’t a window seat as there was none available and that’s what I would’ve preferred. However, I was able to get one. I’m sure that if I’d waited till 1025 I would not have had a seat the information the person gave me this morning misdirected me and almost caused me great disappointment. I am disappointed in Air France for basically almost tricking me out of the upgrade.

   Swenix2 · 28 Aug 2026

5. 1/5HELP!

   Please fix the important settings on the app. (Profile management/flying blue account/ regulatory introduction information) I love this app so much because of how simple and easy it is to use but this glitch is frustrating and irritating me so much! I keep getting emails from Air France to update my passport information and to finish all mandatory regulations/update my profile in order to make my flight simple and easier for check in. I used the “scan documents option” on all my important documents on this app but it saved my birthdate and expiration dates on my passport/ID all wrong!! every time I try to confirm and save my information it doesn’t update it. So I manually typed in my documents and it doesn’t update at all. I contacted airfrance customer support to see if they can update my information and they said they have already done so but every time I login to see my information is not saved or updated at all. It remains at 70% completed. Sometimes I have a struck of luck and it saves my settings but it deletes everything else!!!! 😑 so my profile then says 30% completed!! 😒 I have constantly been trying to fix this at all times of the day for a whole week but to no prevail! This is my last resolution and I hope I can be helped. My flying blue account is a mess and I seriously hope this doesn’t affect my experience with airfrance just because of a technical app issue. This is turning into such a huge headache!!! Please help me by fixing this issue. I will give an update and change my rating if I can get any help! Please my flight leaves in 5 days. I don’t want to have any problems with my documents

   Reviewerjess · 28 Aug 2026

Privacy

Accessibility

• Dark Interface — SUPPORTED Store published
• Differentiate Without Color Alone — SUPPORTED Store published
• Reduced Motion — SUPPORTED Store published
• Sufficient Contrast — SUPPORTED Store published