Aesthetic Record EMR

• Free

Last verified 31 Jul 2026

4.3 4961 ratings · App Store

1. 4/5App not working for 8 business days

   Continue to report the issue via the text service only to get the same replies blaming it on my iPad and phone which are both less than 2 years old and have the most current iOS systems. I also have a large amount of available storage on both of my devices. They also tried blaming it on the Wi-fi. However, the Wi-fi both at work and at home are working fine and all other apps are running fast. I think they implement changes and let others demo for free 30 days and they do not have enough server space to accommodate the demands. The App repeatedly crashes, I can't log on and it spins and spins saying "Hold tight" or "try again in a few minutes" I had a client who works in IT check everything from my end and she said it is a server issue. She advised me to purchase a premium plan. I am already purchasing the accelerated one. I have a very simple set up and do not even utilize many of the features. There is no reason this service is so poor. I need to the App to create an invoice in order to take a CC transaction. Tomorrow will be day 9. I have ran late due to it. I had 2 clients leave. I have had to financially compensate them. It is lost money and my reputation. I will be looking at other options.

   Erb-Reinke · 31 Jul 2026

2. 4/5Need improvement !!

   I was excited to use this Emr because they are based within the United State. They have great features and so far it’s been a fair experience except few things that need update: 1 : It’s a lot of set up as you have to manually input all your forms, they don’t have templates which is a pain 2: when a patient makes appointments the forms that are attached is on a seperate email with the only choice of setting up a portal, most patients don’t open the second email once they confirm their appointment so most times no forms or consents are done prior to visits 3: all charting and records are on the app, and the most important communication tool about texting is only on the web, so unless you log in on the portal you cannot get a response from texting. It would help if inbox is linked to the app. 4: For packages, it should be easy enough to take payment, the process is cumbersome and it requires a portal account, this limit finalizing sales at checkout. Please review this. 5: Their is no way of the system labeling a patient new or current so easy duplicate occurred, although you could merge accounts when they occurs. There is great potential and it would be great if the system could separate subscription pay for providers seperate from frontdesk, Front desk have limited roles and should pay less compared to providers. It will encourage multiple subscription per practice.

   Teju Ogun · 31 Jul 2026

3. 1/5This app has a long way to go

   I’ve been using this app in my clinic for over a year. Here is my pro and con checklist for all aestheticians out there: Pro: 1. Price $27/mo before add ons is pretty decent 2. Building memberships is easy and convenient 3. Writing client notes with each appointment block is great 4. The sticky note feature is great for setting client specific reminders 5. Catching the contact info of people who almost booked an appointment is awesome 6. On demand chat in help is nice and 100% necessary to understand this system Cons: 1. Constant app updates (and I mean constant) the system forces you to update even when you are checking out clients. 2. Constant stripe updates that take 5-15 minutes every single time. And yes you must update the system when nudged to do so 3. When an update comes through the app can be all jumbled and items rearranged 4. There are no warnings when it comes to when you will need to update. It just happens 5. Paying $300 to learn the system is RIDICULOUS 6. Paying $300 for an enrollment fee is ridiculous 7. Client info and photos sometimes disappears 8. Clients that don’t pay within the membership are just kicked out without giving any notification to my practice All in all the app has a long way to go. I feel trapped using this app as now all my clients and memberships are set up. This is hours and hours of work. Time I just do t have to dedicate to another system. I’d try out a few other systems before committing to this one.

   ugh-all-Nicknames-are-taken · 31 Jul 2026

4. 1/5Use a different EMR-this is NOT a 4.3 out of 5 stars

   This EMR has so many glitches. Frequent updates that are disruptive and result in lost client data-client notes, dot phrases etc. There really doesn’t seem to be any real changes with the “updates”. The inability to chart from the web version and only the app is a real issue. The support is only via chat-they often state “let me check into that” and they never get back to you. OR you wait for so long-check back several minutes later and they close the chat. Super frustrating. I have never received any follow back about something they were looking into. I stopped trying to take photos in the app and instead use my phone and load them into the app. Takes a lot more time but at least they don’t get lost. The inability to use a different pay source is also problematic. The app is not intuitive. Takes multiple steps to do things that could and should be an easy click. The list is long of the issues that this app has. I honestly wish I had never chosen this EMR. I now have a large client base and trying to move to a new platform is daunting after the hours and hours I spent building out this one. I have EMR PTSD from this program. I will say its one plus is the cost. However, that being said-spend the money-get a program that actually works for you and has responsive support.

   Genni13 · 31 Jul 2026

5. 3/5Disappointed, wish I would have spent more on a more reliable system

   Constant glitches and hard to reach customer service. Updates in the software every few days which often disrupt my clinic in the middle of the day. Most of the updates seem to cause more problems with more updates to try to fix. System freezes and kicks me out frequently. There's no phone number they require you chat for every problem, go through multiple articles, which gets very time consuming and difficult to actually get anything fixed or get ahold of anyone. I signed up because it seemed more affordable that the others but there are a handful of add on fees so I’m not sure that’s the case anymore between paying for other users and reminder texts, etc. I think they have a lot of potential but I’ve been waiting for over 2 years and still waiting. Also very expensive to get your info off this software to switch to another so I feel trapped.

   JessaStella · 31 Jul 2026

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