adidas: Shop Shoes & Clothing

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 813186 ratings · App Store

1. 5/5Please fix Immediately!

   I used to be obsessed with the Adidas app as one of the best apps if not the best. It’s ease of use, richness and very fluid. However, a recent update to the app is not only driving me nuts, it maybe actually causing the brand to lose sales. This is because when people can’t easily find what they are looking for, they are bound to just exit and move on. Ain’t nobody got time for nonsense. I noticed the new update of adidas app does not let you view your order history and be able to reorder that same item through the order history dashboard. I ordered an item and my friend wanted me to reorder the same item for him. I went to my order history and clicked the item, it showed but would not display in such away to be able to view the item for reorder in such a way to be able to pick the size and view different photos or colors of the item. I had to memorize the item names, exit the order dashboard and search the item using the item name. This is not the case with web view. This issue is only on the app. Honestly, whoever made this update in this way should have their brain examined. This is stupid and annoying. I hope this is fixed immediately!

   #IamLee6699 · 30 Aug 2026

2. 5/5Excellent Customer service

   Hello, I redeemed some of my Adidas points for a 20% off voucher and when I went to check out on my order I could not find my voucher anywhere in the app so I called an Adidas store and the representative tried to walk me through, finding my voucher with no avail, who then directed me to call the customer service number I called the customer service number and she could not find the voucher either. However, she did see that I had redeemed some points for a 20% off voucher she advised me that she could not do a 20% off voucher but she would email me one for 30% off my order. I thought to myself Wow, I’m glad I called customer service to get help because I came out even better by calling them! Thanks Adidas for your great customer service representatives and for recognizing my problem solving my issue. I just placed my order with my 30% off voucher and I am a very happy customer and will recommend Adidas stores and their customer service if they are having any issues with the Adidas app.

   Centerburg Gal · 30 Aug 2026

3. 1/5Beware of shipping and customer service after order

   Made an order 12/08 for a pair of shorts and 2 pairs of shoes around Black Friday time. Received the shorts, but the shoes were stuck at FedEx facility in Bloomington for 8 days no scan for tracking. I called multiple times throughout that time frame about the order and was assured my order would come in and it was in express transit. 1 day later, Come to find out that was not the case and my package was now considered "lost" they had to issue a refund 2 days before Christmas. To note: Adidas uses fedex as a shipper, and they basically have zero control of anything once they ship out THEIR products. So you can’t contact the FedEx facility Adidas does and they are basically useless until the refund process is started. They will DOUBLE charge your credit card to make sure YOU have the funds, but will not deliver on THEIR products and be basically worthless in ensuring your items get to you UNLESS YOU CALL THEM REPEATEDLY (5 times) ABOUT YOUR ORDER. So in other words you will be doing half of customer services job for them, while they spew back the same tracking information you can see for yourself. Adidas will sit with your money well over a week past delivery date and do nothing but give you empty statements about your order while you wait for them to deliver on their end of the bargain, and just tell you to place the order again after the refund, pay full price, and go thru a price adjustment process. Sad to truly see the degradation of customer care and company accountability.

   thegiftedprob · 30 Aug 2026

4. 1/5Glitch Central... Payment process is horrible.

   I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career.

   CrochelleB · 30 Aug 2026

5. 2/5Products ok. Customer Sevice, no

   We ordered products on Cyber Monday and the order was taking forever to arrive, so we tracked the order, only to find out it was shipped with Ontrac. The order was showing delayed for 4 days with no updates. Then one day we got an email saying the order was delivered the day prior, which it was not, which was why we had been tracking it. We reached out to the shipping company, sort of, they don’t actually have any customer service phone numbers, just an automated system. They claimed the order was delivered, which as someone that works from home and my office overlooks our front door area, so I knew for a fact it had not been. When we made no progress with the shipper we reached out to Adidas. Their response was the shipper says it was delivered, your problem, take it up with them. After doing research on ontrac trying to find a phone number to talk to a real person, the results were astonishing. Not only did I not find a usable phone number anywhere on their website, or elsewhere, but the reviews from multiple sources, including Yelp pretty much tells the same story of what we were experiencing, tons of packages claimed to be delivered but never were, literally all with the exact same response. So yes, the issue is with the shipper that is falsely claiming to deliver products that they never are, but Adidas is choosing to do business with them, which does make this their problem that they are ignoring. I know I’m not the only one, there are lots of reviews for Ontrac that specifically mention adidas orders, but Adidas continues to turn a blind eye on this issue. But they aren’t the only ones, any company that chooses to do business with them is, this is not a new issue.

   JSJAA · 30 Aug 2026

4.7 648438 ratings · Google Play

1. 5/5

   love the shoes

   Gene Shepherd · 31 Jul 2026

2. 3/5

   why the hell there is no option to set delivery address other than the United States?

   Aditya Patel · 31 Jul 2026

3. 4/5

   Now works as intended. They should add a more advanced Tracking method on the package so I shouldn't look into the Couriers page. Overall is really good. Fixed the start crash. Everything fine.

   Darien Delgado · 31 Jul 2026

4. 1/5

   I am so disappointed with this company. I've been a customer for 6 years, today I received a level down grade for non spending. I'll lose my rewards and discounts because of this. I stopped purchasing products for 2 reasons. 1. Availability 2. Plus size selection has decreased. In the past, I've always applauded ADIDAS for their plus size products, style & availability. I'm a plus size woman who loves wearing ADIDAS but this company's preference is NOT plus size anymore.

   CHELLE H · 31 Jul 2026

5. 1/5

   This app won't let me login to my account. It just keep going back to the same screen after I put my login information in...very frustrating

   Roz · 31 Jul 2026

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