Accolade, Inc.

• Free

Last verified 4 Sep 2026

4.8 42296 ratings · App Store

1. 5/5Lifesaver

   Last year I was diagnosed with Breast Cancer. I am happy to say I am for the most part on the other side of my illness and on the road to recovery. The services Accolade provide were in my opinion Lifesaving!!! As you could imagine, getting my diagnosis was scary and shocking. I had no idea where to start. I did not want to just start researching on the internet and risk getting bad information or how to process all the obstacles around my illness and treatment. Accolade provided me with a team of support. I spoke with nurses and medical billing experts that guided me through every question and really provided great emotional support. They really gave me the support and attention that I needed and felt like an extension of of my closest family and friends. I felt safe and reassured ina regular basis. Even now, as I continue to deal with overwhelming insurance claims, my Accolade rep Allison has been so thoughtful, caring and attentive. This service is a major benefit and I am so grateful I had the people and the service in my corner during this time!

   KMFG12 · 4 Sep 2026

2. 5/5When one is in a pinch...

   When you cannot understand the claims, having difficulty with a pharmacy, need a listening ear, it helps to chat or talk on the phone with them. If you can’t find the right doctor, they will find some more to recommend. Had a problem with my pain meds with a known pharmacy and was delayed to receive for nearly weeks. First it was my physician and then it was the insurance holding things up. Finally, I spoke to Accolade Nurse and she suggested in asking them for a week’s worth. The pharmacy quickly filled it for me. Little tricks you learn from them and what to use when you need to ask billing departments, etc...it is a great tool and people to have.

   panterabl1 · 4 Sep 2026

3. 1/5Excruciatingly inefficient

   I have to say that both the service and the app are incredibly inefficient. My recent experience is illustrative. A simple request required a more than three hour phone call, speaking with five different staff members and waiting on numerous holds. This was followed up by messages in the app requesting information already provided, with exceptional delays, including requiring me to update the software, repeatedly fill out the same unnecessary questionnaire, repeatedly provide personal contact information already there, multiple requests to recreate the backup pin number, and repeated requirements to login again. My time is valuable, and this process is unduly burdensome for anyone, let alone patients fresh out of surgery. It is simply unacceptable. Accolade should be paying me for my time. Do better. And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.

   Leroy—-65 · 4 Sep 2026

4. 2/5The app is incredibly buggy and barely useable

   The app always requires me to log in twice for some unknown reason. Enabling FaceID or the PIN does absolutely nothing - the app just ignores those and goes straight to email/password login. The messaging portal is so bad - I’ll tell it that I want to keep the conversation going (otherwise the current conversation will be archived after a week) and it will replay “are you sure you want to close the conversation?” no matter how many times I try to keep the conversation alive. I have to close the app at that point otherwise I’m just stuck in a loop. The list of problems with this app is endless… I’m very suspicious of all these five star reviews, such as one on Sept 22nd where one person is incredibly frustrated that the app keeps crashing on them to schedule an appointment, but rates it five stars. There’s no chance everyone else is that happy with this dumpster fire of an app.

   tjkelman · 4 Sep 2026

5. 5/5Compassionate, patient advocates

   I can’t praise this service enough. Just when I think I fully know all they can do for me (I have spoken to their nurses about questions, chatted and spoken with their claims folks for help explaining benefits and disputing my claims); today I had a question that required me to circle back and call a doctor’s office and I thought “sure, let me do that” but NO. I didn’t *have to*. She set up a 3 way call and she did the assertive no bs talking with the doctor’s office to get my problem sorted for me while I just listened. It can be so hard to advocate for oneself with doctors sometimes and the folks at accolade do it for you. I’m so thankful for a service like this.

   ViviJKR1999a · 4 Sep 2026

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