Zulily

• Free

Last verified 30 Aug 2026

4.8 725114 ratings · App Store

1. 1/5App works...company? Not so much.

   I am very disappointed. As this was my first order from Zulily, I was a bit skeptical of the lack of communication regarding my order status - every time I checked the status each item remained en route to Zulily (the windmill wall decor has remained there for many days) or preparing to ship. So I was sad to hear the nightstands had “missed their shipping send date”. When I just checked the status, they are marked as canceled without further information sent to me - the delayed email stated “If it turns out we're not able to ship out your goodies within the next 10 days, we'll cancel the items we’re unable to ship and issue you an automatic refund”. Well as of today they are canceled and, surprise!, no refund to my account. So now I’m left with no items and no refund. I ordered something else a few days ago while I was waiting and that has shipped, how is it that you could mess up one order so unbelievably bad, yet fulfill another so easily? Zulily has left a bitter taste in my mouth and I am regretting how much praise I gave your website to my friends and family. This is a poor way to do business and based off the amount of advertising I see for your company, you obviously have enough foolish customers like me to supplement your marketing funds. I will never shop with your “middle-man” company again, instead I will work directly with a manufacturer. At least they will follow through and stand behind what they type in an email.

   MrsTomsko · 30 Aug 2026

2. 1/5Worth the read..

   I’ve been a customer since the days when shopping events and customer service was exciting and at its best-which is why we have all stayed loyal. Unfortunately the way it’s being run today, it’ll never have that again because those customers from the very beginning are part of the reasons they’ve had success. The lack of genuine concern to resolve issues from customer service is unbelievable. About 90% of the orders I receive now end up going back. I have had nothing but a headache with what I’m receiving and the company just leaves their customers hanging with no communication and when you do get something it sounds so automated and robotic. We are charged immediately for orders that take weeks and sometimes months to receive, if at all, which really is unacceptable unless you are knowingly ordering from another country. I’ve even tried to google some company reviews they hold “events” for and some are impossible to find. Not to mention the shipping!!! So initially you pay $9 for shipping and if you send back an item that’s another $9-which is then deducted from your refund balance and when you end up using your refund that’s another $9 so really how much of a deal are we really getting? If they know they are having these serious quality control issues and they choose to ignore us than what does that really mean? In reality...we are being ripped off. Reading these reviews show me what’s really important to this company and clearly it’s not their customer base. Real changes would happen and customer service would boost up their dept and make sure their customers feel like they matter and are being heard.

   Jenafalin · 30 Aug 2026

3. 5/5You gotta understand the process- and speak up when something’s wrong

   When I first ordered from Zulily I was frustrated because it felt like my items took a year to get to me. Finally in the app they have listed a “ship by” date section and when tracking packages (after they’ve shipped) it’s so easy to see where things are. I’ve ordered the majority of my Christmas presents from this site but also knew it would take a couple weeks to get to me. So I planned ahead so I would have them in time for Christmas. There are tons of great items but if you are last minute shopping this is not the site. I’ve got SO many great deals from Zulily and have always been satisfied with the products. I recently bought a coat off of them and immediately unpacked it, took the tags off and hung it up. Fast forward a few days and I go to wear it. I noticed two of the buttons were defective. Saddened, I emailed Zulily and sent pictures of the product and explained I had already thrown away the packaging and tags. I received a response in less than 12 hours on a Saturday! They treated me right and corrected the issue. I am beyond pleased with this site, app and customer service. 5 stars all the way!

   AnesiaEstropez · 30 Aug 2026

4. 3/5Not so great.

   The app itself is fine, the clothes are cute and pretty reasonably priced. However, a week ago today, so Jan 23, I was trying to place an order for a shirt and a pair of jeans, I was going to check out with Apple Pay but I was told the transaction couldn’t go through. I tried it twice and got the same thing both times. So, I decided to wait until later when I had better service to try again. Well, about an hour later I went to check my bank account I noticed that I was actually charged for the order that did not go through. I quickly checked Zulily and sure enough, the order didn’t go through. So, I’ve been waiting for a week for the “processing fee” to be reversed. I’ve contacted customer service but all they were able to do is tell me “Well the order didn’t go through so we can’t exactly keep your money. So, it should go back into your account.” I was also placed on hold for way too long just for nothing to get done. I usually don’t leave bad reviews but seriously? How long should it take for a processing fee to go away and the money be placed off the hold? It should’ve been reversed that same day. I’m unhappy with the service I got and to make things worse, later I went back and actually ordered the shirt I wanted (two separate transactions) and it hasn’t even shipped yet. Thanks, Zulily. You’ve really made me want to continue shopping on your app. (Note the sarcasm.) Edited on Jan 30. So I finally received the money back in my account, however, they also gave me the money back for the order I actually placed and wanted. Be careful with Zulily. They aren’t reliable and overall just not worth it.

   SummerReaaaaa · 30 Aug 2026

5. 5/5Shopping Zulily

   I love shopping with Zulily. There is always unique and we'll priced items. From Home to Kid's Wear you can find it here. The sales are extraordinary and all the people I've had contact with have been polite and professional. I have bought a lot of items in almost all the different stores that I wear today. There is never a perfect senerio to any business all need to grow and change. Zulily does that by adding new items and informing you by email everyday about new sales. I really only have one complaint and that is their return policy. I like the option of receiving my credits back on the card instead of card credit. The reason I like it that way is that I have to wait for something to come in before you really know if you like it or if the measurements are correct. So if I don't or can't wear something I would be happy if it was returned to my card than making the sacrifice of paying for something I won't wear and have to pay twice for shipping to return it and I have no choice but to use my store credit. If the description were more exact and the reviews were there it would be easy to order correctly. And the option of store credit or back on my card should be my decision. I have talked to a few return personel that understand that logic so I have had it returned toy card a few times. Other than that the excitement of each days new items is great.

   rm2524 · 30 Aug 2026

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