Zillow Rentals

• Free

Last verified 30 Aug 2026

4.8 388377 ratings · App Store

1. 1/5Horrible Customer Service

   Previously I used Zillow to help manage my rental properties until recently when my account was suspended when a scammer reported my account and zillow took the side of the scammer. The scammer attached an obviously fraudulent document from the VA claiming to be a disabled Vet. As a disabled vet myself, I easily picked up on inconsistencies in their form that made me suspicious (ie, no VA waterpark, the VA seal was in black and white, the use of “we find you…”, and lastly the pay amount was not consistent with the amounts from the VA website, etc). Next, was the then bank statement. The bank statement had three laughable entries and thats it, the next document was their bank statement. The bank statement had three entries and thats it… then finally the credit report of the individual had a statement that “my identity had been stolen on 11/15 and please reach out xxx-xxx-xxxx to verify any credit applications.” The number was different than the number on the zillow application and I reached out to the guy and he confirmed he did not make the application. At this point, I denied the application and called out the guy as a scammer to which he reported my account. When I protested Zillow’s customer service they laughed at me and said I violated the fair housing act… are you serious? Where in the fair housing act does it protect someone who stole someone’s identity and is using fraudulent documents?

   Grindmygearsplease · 30 Aug 2026

2. 1/5has gotten almost completely useless

   Zillow recently has gone downhill. You can't filter Saved Homes in the Zillow Rentals app- the only filter option is for 'rentals', which is dumb, because it's already the app for rentals. You can add tags, but can't do a search for them in your Saved homes or anywhere else, so that's a useless feature. And recently,Zillow has added non-sensical tags to listings, like 'cozy vinyl' (what does that even mean), or 'warm gas fireplace'( as opposed to all those cold gas fireplaces?), or 'post offices' (it has nothing to do with the listing, and who is looking for a place near a post office?); I doubt that many realtors are that incompetent, so it seems to be AI generated garbage tags, which are distracting and useless. Zillow tags used to tell you how long ago a place was listed (useful info), but they're increasingly crowded out by garbage AI tags, which make the app nearly impossible to use for actually finding a place. Make it stop. Seriously, you're destroying the purpose of the app.

   efemmera · 30 Aug 2026

3. 1/5Terrible

   I find this app to be quite ineffective. When you request to view apartments, there is often no response from realtors. Recently, I finally had someone reach out, made an appointment to see two apartments. He didn't have a realtor card after I had asked for It he texted me back saying he will send one when he gets to the office. Hours later he sends me a photo of the broker he worked for. Then, he sent me an application for the wrong apartment and asked for documents such as a picture of my Social Security card, which I found unusual since I’ve never been asked for that before. It felt like this was a scam because this person didn't have the proper credentials. Please be cautious about who contacts you. Ensure they are legitimate realtors before sending any documents. I had a bad feeling about this situation, and when I confronted him, he simply said he understood and left it at that, even though I was genuinely interested in the apartment. He also mentioned that I could pay $500 to lock in the apartment, which would prevent others from viewing it, and that if my application was denied, the $500 would be refunded. This was a major red flag for me.

   kim040392 · 30 Aug 2026

4. 1/5They take your money only to raise the rent

   I recently started using this app to look for an apartment. I thought I was tripping when a place that I looked at seem to have increased in price after I originally paid for an application to see the property. I sense then started screenshotting properties as soon as they get emailed to me. I am now certain that they are increasing the rent after they’ve received x amount of applications / contacts. It’s almost as if they realized they priced a property too low, and then raise it once they received so many applications / contacts. They use specially wording that implies that you will see the property once you fill out an application, which you have to pay for. So you’re being forced to pay for this, to see that. And most of the properties don’t even get back to you or confirm if times you’ve scheduled to see a properties work for them. Since then, I’ve filed claims through my credit card company.

   uBreakIt iRepairIt · 30 Aug 2026

5. 3/5Handy

   Useful when you're looking for a place to live or are curious what housing prices are… obvs Algorithm for comparable and similar rentals shows the same properties so the “similar” rentals seems pointless, at least in the market I’m in. The price point of both, and particularly comparable rentals since that’s all I’m using (see above) only moves toward higher priced properties. It’s a flaw because, when I expanded my search toward lower priced properties I found several excellent homes that compare favorably to the more expensive ones I’ve been seaarching. I’d like to have been shown those; the algorithm offers property far over the higher dollar amount of my filters and smaller than my specified square footage or beds and baths. Please stop showing me properties that are 1/2x(ft2), 1/2x(bedrooms, bathrooms or both), or 2x(maximum rent), 3x(maximum rent)... especially when absolutely everything is = or > than the property I just looked at. If I’ve been shown the propertt in the app repeatedly, please stop showing it all the time. If a property is comparable and I’ve hidden or saved it, please indicate that so I don’t need to open the property again. What’s with the “updates”? That doesn’t seem to mean anything- is it a ruse to get me to look at the house again? Can’t it be made obvious what’s changed? New properties aren’t showing up clearly; they should stand out easily against background noise as should a house that’s relisted because a lease apparently fell through.

   PhelineCat · 30 Aug 2026

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