West Elm

• Free

Last verified 7 Aug 2026

4.8 5102 ratings · App Store

1. 5/5Great furniture. Good app.

   I’m very happy with this app. And I’m very happy with the furniture I’ve purchased from West Elm so I’m happy to be able to easily browse furniture without having to deal with a web browser instead using an app. I also absolutely love it that they make the swatches free so that I can work quickly and easily, prepare for my next purchase without being nickel and dimed. Thank you, West Elm we love you!

   Nyb vhuvguhguuhgugy · 7 Aug 2026

2. 5/5Choosing the right colors

   We love the variety of fabric options, love the subdued palette (as well as the different style options for bed frames as well as sofas). It’s fantastic to see the bigger fabric drapes in store, and then to receive the best of options as smaller swatches to compare to the existing interiors at home. We can’t wait to make our final decision and get this amazing new bed and color coordinated pillows, etc. Fantastic service!

   MM24juni · 7 Aug 2026

3. 1/5What’s the point?

   I was excited to read that Williams-Sonoma brands offered an “AR View in Room” feature, but it appears to have been removed — I can’t find it anywhere in the Pottery Barn or West Elm apps. The current room-scan tool is a nice idea, but without true AR placement, it doesn’t add much real value. I even tried asking the in-app AI whether the AR feature still exists, and it couldn’t answer a simple yes/no question. It routed me to customer support, which then said representatives were too busy. At that point, the app feels like little more than a wrapper for the website. If the AR feature was discontinued, it would be great to have some clarity on that. And honestly, bringing back full AR placement would make the app far more useful.

   lilyfirecracker · 7 Aug 2026

4. 1/5They don’t honor account deletion requests. Privacy vampires.

   Over 4 months ago, I initiated an account deletion through this app (AND their other property, Williams-Sonoma) that has not yet been fulfilled. Repeated attempts only indicate that I’ll receive an email once the deletion is complete. It, of course, is never complete. This is unconscionable. This is a simple action to take, but one that they apparently are refusing to do. So I’ve taken two small steps to strip them of their power over my data. 1.) I anonymized my personal data. 2.) I’m leaving this negative review as a warning to all privacy-minded people to steer clear of this organization.

   carshiss · 7 Aug 2026

5. 3/5Where do I start

   So look I work for the company West Elm and having this app is awesome especially when you’re in the back dealing with inventory and you want to look at an actual product if you enter in the SKU number unfortunately it doesn’t pop up you have to go to the actual computer and look it up that’s a feature that needs to be fixed also the app is extremely slow I get it there’s probably like 10,000 items it’s trying to upload but unacceptable for how fast and smooth technology moves there should be no reason this app lags the way it does,

   cool kids on tha block · 7 Aug 2026

Privacy

• Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
• Data Linked to You — Product Personalization — Contact Info — Name Developer declared
• Data Linked to You — Contact Info Developer declared
• Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
• Data Not Linked to You — Diagnostics Developer declared
• Data Used to Track You — Contact Info — Email Address Developer declared
• Data Used to Track You — Contact Info Developer declared

Accessibility

No accessibility labels collected yet.