Wendy’s

Name: Wendy’s
Rating: 4.8 (1857405 reviews)
Author: Wendy's International, LLC

by Wendy's International, LLC

iPhone · iPad · Android

Active Last checked 30 Aug 2026

App Store ↗ Google Play ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Food & Drink

AppCorpus categories

Food & drink

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store Google Play

6 store screenshots

6 store screenshots

Pricing & paywalls

App Store Google Play

Shown for US

Free

Last verified 30 Aug 2026

Shown for US

Free to download

Last verified 28 Aug 2026

Ratings & reviews

App Store Google Play

Shown for US

4.8 1857405 ratings · App Store

4/5Extremely cold food & ridiculously slow service!!!! Pop
I’ve been at the drive through since 10 minutes after placing my online order and all ive got is a I will be with you in a moment. No customer in front of me and 1 waiting more than patiently behind me. Finally decided to pull up to the window and was asked if I stopped at the ordering station! What the heck is wrong with this Wendy’s???? Stated I ordered online J.M order and here I still sit!” Just finally got my order, prays the lord!!! WOW??????? Unbelievable fries are cold and over cooked, nuggets are cold, and so is my jr bacon cheese burger! The only thing that is remotely acceptable about the order would be that my frosty’s are not melted!! This is the 2nd time being this unhappy and appalled with the service at a Wendy’s location, that I spent my valuable time to write a complaint. There are literally hundreds of places just as close by to get cold & subpar food and service! Out of sheer common sense I will be gambling on them one at a time to find a stress free quality product place to eat out! I recommend that as a corporation you monitor the franchisee locations closer before they bankrupt the company!!!

Jason M FT Lauderdale · 30 Aug 2026
2/5Hope you never have a problem, because good luck getting a refund
Wendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!

Tim VJ · 30 Aug 2026
1/5I LOVE WENDYS BUT HATE THE APP!!
I’ve been a consistent Wendy’s customer since 2018. I love Wendy’s, but ordering on the app makes my blood boil most of the time. The app has so so many bugs and issues, it makes it very difficult to use and place my mobile orders on. I really like the rewards system but if I can’t mobile order, I end up not getting my points which is super frustrating considering I go to Wendy’s frequently. The app always logs me out of my account despite using it often, and lots of times it shows an error message when I try and choose a location. No locations show up and when I try to look one up, it spams the error message. I’ve also had issues with applying offers with the error message coming up when I try to add an offer to my order. Overall, I’ve had so many problems with mobile ordering on the app as lots of error messages come up, and I end up having to delete the app and redownload. But, I am considering never redownloading after this time and giving up on mobile ordering even though it is most ideal for me because the errors and bugs are very frustrating to deal with. Please fix the bugs with your app!! PLEASE. I guarantee you would have so much more business if you fixed the Wendy’s app as I’ve talked to other customers about the app glitches and problems as well, and it seems to deter them from going to Wendy’s too. I really love Wendy’s, but this app issue is very upsetting. Please fix it, and you will have many many more loyal customers and make a large amount of income! Thank you.

Beanie22222222 · 30 Aug 2026
1/5Useless app, waste of space and time. Missing rewards
App have so many bugs, the rewards dissappear and when reported it they act like I bought too much and I can only get so many 🤷🏻‍♀️, log me out every time after I use it, today I can’t even get on the app because when I click accept the term after done reading, the gear icon spin for a bit then stops and nothing happen, closed the app try again nothing, uninstall and reinstall and same issue, I don’t need such waste of space on my phone collected so many reward but as today I had less than 100 because they remove them as they wish. Don’t waste your time on this you’ll get a mediocre experience just like at their restaurants. Just to place is a mission just get to the rest. So today spouse wanted wendys I felt bad and try again, download the app, and again the terms and privacy acceptance option wouldn't work, close the app and open it again and I was able to get in my account, took the time to add what I wanted, ask and forced me to saved my card on their server in order to buy, I did that, for then the stupid cart wouldn't load the subtotal and final total to checkout, it said failed to load proposed order, 🤦🏻‍♀️so guess what? Yes I couldn't checkout is ridiculous what a waste of time, space on my phone, I will never try again, like I said before just go to the restaurant, order and good luck. Pay for real developers not fiverrs wannabe this is a shame honestly, such companies with such dumb UI experience, even with my nieces would make a better app than this garbage.

RealTalk_UX_UI · 30 Aug 2026
1/5App not working as indicated
We made a mobile order claiming T-Mobile offer with any purchase on 3/1 around 8:30 am to pickup at 9:45 am. Payment was processed successfully and got receipt. At the store, waited for 10 mins from 9:45 am in front of the counter side since the mobile pickup area was empty. At the counter side, the store person was busy preparing orders as it comes into the system. He never bothers to ask about my order details. Finally, a lady who returned back to work saw me and enquired my order details. She couldn’t find it in the system. She called another lady and discussed. Again verified and noted the order wasn’t present. So both went back to the busy guy. He looked at and found nothing. At this moment, he said we can’t do anything about your order since it wasn’t in the system. I told and showed it’s your official app receipt and asked for the next steps. He keeps denying saying that he can’t do anything and claimed your payment might not gone through. So I opened up my bank app and showed the payment been processed successfully. He started abusing that I don’t like the mobile app and told not to use the app anymore. It was a pretty awkward to argue for a few dollars. Finally, in spite of showing the official receipt, he said as a curtesy he will get me the order processed. When I attempt to use their live chat in the mobile, it never comeback at all. I do updated the app and tried again with no luck… I request the customer service to look into these issue and instruct the store to honor the app otherwise please disable the app until they get fixed…

New Cafe! · 30 Aug 2026

Shown for US

4.7 687465 ratings · Google Play

5/5
great food. service is outstanding. love the rewards app

Ronald Mullins · 29 Jul 2026
5/5
food is always made perfect

Terri Norman · 29 Jul 2026
5/5
They have to get the order right

Jessica Smith · 29 Jul 2026
5/5
Great

David Crook · 29 Jul 2026
2/5
Can't take the nasty hot lettuce off sandwiches because the option has been removed. better to place orders at the window.

Andrew Flynn · 29 Jul 2026

Privacy & accessibility

App Store Google Play

Privacy

Data Linked to You — Analytics — Contact Info — Email Address Developer declared
Data Linked to You — Analytics — Identifiers — Device ID Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Purchases — Purchase History Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Name Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Phone Number Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Identifiers — User ID Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Purchases — Purchase History Developer declared
Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Product Interaction Developer declared
Data Linked to You — Third-Party Advertising — Usage Data — Product Interaction Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Purchases Developer declared
Data Linked to You — Usage Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Analytics — User Content — Customer Support Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Not Linked to You — Third-Party Advertising — Location — Coarse Location Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — User Content Developer declared
Data Used to Track You — Usage Data — Product Interaction Developer declared
Data Used to Track You — Usage Data Developer declared

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Accessibility

Larger Text — SUPPORTED Store published

Privacy

Data collected — Analytics — App activity — App interactions Developer declared
Data collected — Analytics, Advertising or marketing — Messages — Other in-app messages Developer declared
Data collected — App functionality — Personal info — Address Developer declared
Data collected — App functionality, Advertising or marketing — Personal info — Other info Developer declared
Data collected — App functionality, Analytics — App info and performance — Crash logs Developer declared
Data collected — App functionality, Analytics — App info and performance — Diagnostics Developer declared
Data collected — App functionality, Analytics — App info and performance — Other app performance data Developer declared
Data collected — App functionality, Analytics — Financial info — Purchase history Developer declared
Data collected — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address Developer declared
Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Device or other IDs Developer declared
Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
Data collected — App functionality, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
Data shared — Analytics — App activity — App interactions Developer declared
Data shared — Analytics, Advertising or marketing — Messages — Other in-app messages Developer declared
Data shared — App functionality — Personal info — Address Developer declared
Data shared — App functionality — Personal info — Phone number Developer declared
Data shared — App functionality, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address Developer declared
Data shared — App functionality, Advertising or marketing, Personalization, Account management — Personal info — Name Developer declared
Data shared — App functionality, Analytics — App info and performance — Crash logs Developer declared
Data shared — App functionality, Analytics — App info and performance — Diagnostics Developer declared
Data shared — App functionality, Analytics — App info and performance — Other app performance data Developer declared
Data shared — App functionality, Analytics — Financial info — Purchase history Developer declared
Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Device or other IDs Developer declared
Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
Data shared — App functionality, Fraud prevention, security, and compliance — Financial info — User payment info Developer declared
Data shared — App functionality, Personalization — Location — Precise location Developer declared
Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store Google Play

11.36.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.36.1
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.37.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.37.1
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.38.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.38.1
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.39.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.40.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.41.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.42.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.43.0
Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.44.0
Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.45.0
Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.46.0
Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.47.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.48.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.49.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.50.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.51.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.52.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.53.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.53.1
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.54.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.55.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.56.0 · 28 Jul 2026
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.57.0
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.
11.58.0 · 19 Aug 2026
Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window.

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11.56.0 · 22 Jul 2026
11.58.0 · 18 Aug 2026

Alternatives

Checkers & Rally's — Same category + similar ratings
Hardee's Mobile Ordering — Same category + similar ratings

Availability by market

No LIVE observation for ES yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 30 Aug 2026
Sources: App Store, Google Play

Independent summary has not been published yet.

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AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Wendy’s with Checkers & Rally's.

View JSON

GET /api/v3/apps/540518599

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      "store": "apple",
      "platform": "iphone",
      "alt": "Wendy’s iphone screenshot 6"
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      "url": "https://play-lh.googleusercontent.com/b9q3Ui9FigLMQfh9vLZrSImI_dny7hO_pcCU5UNPES7ItD3o5_E_dALJ8jqOiyhy0YoaTnw1Ij5tt1ABoQGP",
      "store": "gplay",
      "platform": "android",
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      "store": "gplay",
      "platform": "android",
      "alt": "Wendy’s android screenshot 3"
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      "store": "gplay",
      "platform": "android",
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      "platform": "android",
      "alt": "Wendy’s android screenshot 5"
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      "url": "https://play-lh.googleusercontent.com/CWFyJSRoIB6vfEqBA5w4MHdZICooy7a34K-ZnGuqlPNBBCfaZ9qbL2ajYmKhZRFxk8ROUnqvP0NeHTJv3rORmg",
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  ],
  "ratings": [
    {
      "store": "apple",
      "average": 4.8,
      "count": 1857405,
      "market": "es",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 4,
          "title": "Extremely cold food & ridiculously slow service!!!! Pop",
          "body": "I’ve been at the drive through since 10 minutes after placing my online order and all ive got is a I will be with you in a moment. No customer in front of me and 1 waiting more than patiently behind me. Finally decided to pull up to the window and was asked if I stopped at the ordering station! What the heck is wrong with this Wendy’s???? Stated I ordered online J.M order and here I still sit!” Just finally got my order, prays the lord!!! WOW??????? Unbelievable fries are cold and over cooked, nuggets are cold, and so is my jr bacon cheese burger! The only thing that is remotely acceptable about the order would be that my frosty’s are not melted!! This is the 2nd time being this unhappy and appalled with the service at a Wendy’s location, that I spent my valuable time to write a complaint. There are literally hundreds of places just as close by to get cold & subpar food and service! Out of sheer common sense I will be gambling on them one at a time to find a stress free quality product place to eat out! I recommend that as a corporation you monitor the franchisee locations closer before they bankrupt the company!!!",
          "author": "Jason M FT Lauderdale",
          "date": "30 Aug 2026"
        },
        {
          "rating": 2,
          "title": "Hope you never have a problem, because good luck getting a refund",
          "body": "Wendy’s order service is run through DoorDash on a recent experience DoorDash was unable to deliver the order until 2 hours later. The food was cold, I complained, they gave me a refund that was to be processed by Wendy’s in 10-12 days. On day 14 I followed up-still no refund. I called and they made a note to escalate. I didn’t hear anything and called three days later. They further escalated and said Wendy’s has the money to refund from DoorDash but they need to process it. I asked them to escalate. They said they would and documented it. The same day I called Wendy’s customer support to make a claim. They said they would escalate it to their supervisor. A week later I called both DoorDash and Wendy’s back. Still no refund. DoorDash (not exactly well known for great customer service) actually realized how terrible this was and spent 35 minutes getting someone from Wendy’s on the phone to chat. You would imagine at this point Wendy’s would do something. NOPE! All they can do is escalate again. Mind you DoorDash already gave them the money to refund. I got hung up on because I refused to take another escalation (it has been a month since the initial order). I called back Wendy’s directly. Got “a guarantee” they are taking it seriously. Spare me. Caveat emptor- do not buy from Wendy’s if you ever do have a problem getting your food, you won’t get your money back!",
          "author": "Tim VJ",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "I LOVE WENDYS BUT HATE THE APP!!",
          "body": "I’ve been a consistent Wendy’s customer since 2018. I love Wendy’s, but ordering on the app makes my blood boil most of the time. The app has so so many bugs and issues, it makes it very difficult to use and place my mobile orders on. I really like the rewards system but if I can’t mobile order, I end up not getting my points which is super frustrating considering I go to Wendy’s frequently. The app always logs me out of my account despite using it often, and lots of times it shows an error message when I try and choose a location. No locations show up and when I try to look one up, it spams the error message. I’ve also had issues with applying offers with the error message coming up when I try to add an offer to my order. Overall, I’ve had so many problems with mobile ordering on the app as lots of error messages come up, and I end up having to delete the app and redownload. But, I am considering never redownloading after this time and giving up on mobile ordering even though it is most ideal for me because the errors and bugs are very frustrating to deal with. Please fix the bugs with your app!! PLEASE. I guarantee you would have so much more business if you fixed the Wendy’s app as I’ve talked to other customers about the app glitches and problems as well, and it seems to deter them from going to Wendy’s too. I really love Wendy’s, but this app issue is very upsetting. Please fix it, and you will have many many more loyal customers and make a large amount of income! Thank you.",
          "author": "Beanie22222222",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Useless app, waste of space and time. Missing rewards",
          "body": "App have so many bugs, the rewards dissappear and when reported it they act like I bought too much and I can only get so many 🤷🏻‍♀️, log me out every time after I use it, today I can’t even get on the app because when I click accept the term after done reading, the gear icon spin for a bit then stops and nothing happen, closed the app try again nothing, uninstall and reinstall and same issue, I don’t need such waste of space on my phone collected so many reward but as today I had less than 100 because they remove them as they wish. Don’t waste your time on this you’ll get a mediocre experience just like at their restaurants. Just to place is a mission just get to the rest. So today spouse wanted wendys I felt bad and try again, download the app, and again the terms and privacy acceptance option wouldn't work, close the app and open it again and I was able to get in my account, took the time to add what I wanted, ask and forced me to saved my card on their server in order to buy, I did that, for then the stupid cart wouldn't load the subtotal and final total to checkout, it said failed to load proposed order, 🤦🏻‍♀️so guess what? Yes I couldn't checkout is ridiculous what a waste of time, space on my phone, I will never try again, like I said before just go to the restaurant, order and good luck. Pay for real developers not fiverrs wannabe this is a shame honestly, such companies with such dumb UI experience, even with my nieces would make a better app than this garbage.",
          "author": "RealTalk_UX_UI",
          "date": "30 Aug 2026"
        },
        {
          "rating": 1,
          "title": "App not working as indicated",
          "body": "We made a mobile order claiming T-Mobile offer with any purchase on 3/1 around 8:30 am to pickup at 9:45 am. Payment was processed successfully and got receipt. At the store, waited for 10 mins from 9:45 am in front of the counter side since the mobile pickup area was empty. At the counter side, the store person was busy preparing orders as it comes into the system. He never bothers to ask about my order details. Finally, a lady who returned back to work saw me and enquired my order details. She couldn’t find it in the system. She called another lady and discussed. Again verified and noted the order wasn’t present. So both went back to the busy guy. He looked at and found nothing. At this moment, he said we can’t do anything about your order since it wasn’t in the system. I told and showed it’s your official app receipt and asked for the next steps. He keeps denying saying that he can’t do anything and claimed your payment might not gone through. So I opened up my bank app and showed the payment been processed successfully. He started abusing that I don’t like the mobile app and told not to use the app anymore. It was a pretty awkward to argue for a few dollars. Finally, in spite of showing the official receipt, he said as a curtesy he will get me the order processed. When I attempt to use their live chat in the mobile, it never comeback at all. I do updated the app and tried again with no luck… I request the customer service to look into these issue and instruct the store to honor the app otherwise please disable the app until they get fixed…",
          "author": "New Cafe!",
          "date": "30 Aug 2026"
        }
      ]
    },
    {
      "store": "gplay",
      "average": 4.684834,
      "count": 687465,
      "market": "es",
      "observed_at": "2026-08-30",
      "reviews": [
        {
          "rating": 5,
          "title": "",
          "body": "great food. service is outstanding. love the rewards app",
          "author": "Ronald Mullins",
          "date": "29 Jul 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "food is always made perfect",
          "author": "Terri Norman",
          "date": "29 Jul 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "They have to get the order right",
          "author": "Jessica Smith",
          "date": "29 Jul 2026"
        },
        {
          "rating": 5,
          "title": "",
          "body": "Great",
          "author": "David Crook",
          "date": "29 Jul 2026"
        },
        {
          "rating": 2,
          "title": "",
          "body": "Can't take the nasty hot lettuce off sandwiches because the option has been removed. better to place orders at the window.",
          "author": "Andrew Flynn",
          "date": "29 Jul 2026"
        }
      ]
    }
  ],
  "privacy": [
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        {
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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          "source": "Developer declared"
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          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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          "title": "Data Linked to You",
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          "source": "Developer declared"
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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        {
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        {
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        {
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        {
          "title": "Data Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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          "source": "Developer declared"
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          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Location — Precise Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Customer Support",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Third-Party Advertising — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Used to Track You",
          "detail": "Usage Data",
          "source": "Developer declared"
        }
      ],
      "accessibility": [
        {
          "title": "Larger Text",
          "detail": "SUPPORTED",
          "source": "Store published"
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      ]
    },
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      "store": "gplay",
      "declarations": [
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          "title": "Data collected",
          "detail": "Analytics — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "Analytics, Advertising or marketing — Messages — Other in-app messages",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality — Personal info — Address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Advertising or marketing — Personal info — Other info",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Crash logs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — App info and performance — Other app performance data",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics — Financial info — Purchase history",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Device or other IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs",
          "source": "Developer declared"
        },
        {
          "title": "Data collected",
          "detail": "App functionality, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "Analytics — App activity — App interactions",
          "source": "Developer declared"
        },
        {
          "title": "Data shared",
          "detail": "Analytics, Advertising or marketing — Messages — Other in-app messages",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality — Personal info — Address",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality — Personal info — Phone number",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality, Advertising or marketing, Personalization, Account management — Personal info — Name",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Crash logs",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Diagnostics",
          "source": "Developer declared"
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        {
          "title": "Data shared",
          "detail": "App functionality, Analytics — App info and performance — Other app performance data",
          "source": "Developer declared"
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        {
          "title": "Data shared",
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        {
          "title": "Data shared",
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        {
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          "source": "Developer declared"
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          "title": "Security practices",
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          "source": "Developer declared"
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          "title": "Security practices",
          "detail": "The developer provides a way for you to request that your data be deleted — You can request that data be deleted",
          "source": "Developer declared"
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      ],
      "accessibility": []
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  ],
  "changes": [
    {
      "store": "apple",
      "version": "11.36.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.36.1",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.37.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.37.1",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.38.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.38.1",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.39.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.40.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.41.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.42.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.43.0",
      "released_at": null,
      "notes": "Less bugs, more beef — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.44.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.45.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.46.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we’ve made it easier to customize salads, edit meals, confirm locations, and log in to your account. We’ve also added accessibility improvements for a more seamless experience. Basically, we’ve fixed a lot of things that made it difficult to get your Wendy’s on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.47.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.48.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.49.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.50.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.51.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "apple",
      "version": "11.52.0",
      "released_at": null,
      "notes": "Less glitches, more good stuff — we've made it easier to customize salads, edit meals, confirm locations, and log in to your account. We've also added accessibility improvements for a more seamless experience. Basically, we've fixed a lot of things that made it difficult to get your Wendy's on. Gotta keep it fresh, ya know? Thanks for downloading, see ya at the window."
    },
    {
      "store": "gplay",
      "version": "11.56.0",
      "released_at": "2026-07-22",
      "notes": ""
    },
    {
      "store": "gplay",
      "version": "11.58.0",
      "released_at": "2026-08-18",
      "notes": ""
    }
  ],
  "alternatives": [
    {
      "app_id": 1531948632,
      "name": "Checkers & Rally's",
      "url": "https://appcorpus.com/apps/checkers-rally-s-1531948632",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1577790947,
      "name": "Hardee's Mobile Ordering",
      "url": "https://appcorpus.com/apps/hardee-s-mobile-ordering-1577790947",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-30",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store",
      "Google Play"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "es",
    "note": "No LIVE observation for ES yet."
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "30 Aug 2026"
  }
}