Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
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- Free to download
Categories and search queries
Official categories
- Travel
- Travel & Local
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Apple Wallet | Yes | Free | App Store | Store published |
| Free app | Yes | Free | — | Store published |
Screens
Google Play
6 store screenshots
Pricing & paywalls
- Free
- Free to download
Ratings & reviews
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1/5Needs major improvement
This was my second time flying Volaris, and once again the app failed to generate my boarding pass despite entering all my information correctly. It feels intentional — like a way to force passengers to the counter so they can upsell extra services or charge for ‘personal attention.’ After struggling, I uninstalled and reinstalled the app, and it finally worked. Extremely frustrating and unreliable for a low-cost carrier that pushes digital check-in so hard. Need to fix these bugs ASAP
Hazy traveler · 28 Jul 2026
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1/5Horrible update
The new update ruins everything. You’d assume the cheapest flight is the direct one but it’s not. It’s the one with the longer delays and is placed all the way at the bottom. Why would someone want a 3hr flight to become a 7-11hr flight? Make it make sense volaris. I was a #1 volaris fan and this update with these crazy prices is not it. Especially when losing my place they decide to add on another $60+ for what? I didn’t even close the app for 2 minutes!!! Ridiculous
Etselec160 · 28 Jul 2026
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1/5Terrible experience
This is not the first time they’ve made me waste my time until the flights suddenly become “unavailable” even though they were clearly available when I tried to book them (I have an annual pass). The app is unreliable, disorganized, and honestly one of the worst booking experiences I’ve had. Customer service was not help at all, make me waste more then 12 hours and they just keep saying to wait and contact them later even the I told them that I only can get my ticket 24 hours before the flight. Worst airline line and customer service
Alxs112 · 28 Jul 2026
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2/5Pretty Rigid
First offense: I was directed to download the app since you cannot check-in online via desktop Second offense: When prompted to provide my documentation, the app does not allow for manual entry of my information (prefer manual entry instead of camera use) Third offense: After “checking in” (informed I was checked in but the app displays I need to check in still), boarding passes cannot be displayed but can be found under My Trips. I went to My Trips and boarding passes are still unavailable. With the advancements in technology, user interfaces are labeled as improved and easy to navigate, however, this experience was the opposite of that.
Disgruntled Zebra · 28 Jul 2026
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2/5Volaris
My experience with Volaris was extremely disappointing from start to finish. There was very little communication or clear instruction provided, which made the entire process stressful and confusing. We were charged additional fees that did not seem justified, and when we questioned the charges and showed proof of our luggage measurements, staff were dismissive and unhelpful. At one point, we were even threatened with having our luggage removed simply because we addressed the overcharge. The customer service throughout the airport was rude, and it often felt like passengers were being treated unfairly rather than assisted. Unfortunately, the poor experience continued on the plane. When passengers asked for something, the flight attendants often made them feel uncomfortable or like they were a burden for simply requesting assistance. Volaris has a lot of room for improvement when it comes to communication, customer service, and treating passengers with respect. A little kindness and professionalism would go a long way toward creating a much better travel experience.
perlamorales13 · 28 Jul 2026
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1/5
is not working it is not opening
Mariita Mariita · 31 Jul 2026
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1/5
Would not let me scan my documents for check in, even after re-installing the app twice, and restarting the app
Jose Villagomez · 31 Jul 2026
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4/5
good
Jose Llerenas · 31 Jul 2026
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1/5
why the hell do you make us download an app instead of allowing us to do it through the internet browser. Another money grab!
Marlon · 31 Jul 2026
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1/5
No merece ni una sola estrella. La app de esta aerolínea NO SIRVE EN ANDROID. Adquirí una tarifa plus en mi vuelo y en la app sale que tengo Zero; en la web mi reserva sí sale con mi tarifa y me da el check in pero en la app NO. Un familiar se percató de que todo sale correcto desde el software de la manzanita. Tuve que realizar mi check in desde otro dispositivo, con otro software y, aunque ya sale mi pase en la app, en Android los datos siguen siendo INCORRECTOS.
Mari Mendoza · 31 Jul 2026
Privacy & accessibility
Privacy
- Data Linked to You — Analytics — Contact Info — Email Address Developer declared
- Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
- Data Linked to You — Product Personalization — Contact Info — Email Address Developer declared
- Data Linked to You — Third-Party Advertising — Contact Info — Email Address Developer declared
- Data Linked to You — Contact Info Developer declared
- Data Not Linked to You — Analytics — Contact Info — Name Developer declared
- Data Not Linked to You — Analytics — Contact Info — Phone Number Developer declared
- Data Not Linked to You — Analytics — Contact Info — Physical Address Developer declared
- Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — Analytics — Diagnostics — Performance Data Developer declared
- Data Not Linked to You — Analytics — Financial Info — Payment Info Developer declared
- Data Not Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Not Linked to You — Analytics — Location — Precise Location Developer declared
- Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — App Functionality — Contact Info — Name Developer declared
- Data Not Linked to You — App Functionality — Contact Info — Phone Number Developer declared
- Data Not Linked to You — App Functionality — Contact Info — Physical Address Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
- Data Not Linked to You — App Functionality — Financial Info — Payment Info Developer declared
- Data Not Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
- Data Not Linked to You — Product Personalization — Contact Info — Name Developer declared
- Data Not Linked to You — Product Personalization — Contact Info — Phone Number Developer declared
- Data Not Linked to You — Product Personalization — Contact Info — Physical Address Developer declared
- Data Not Linked to You — Product Personalization — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — Product Personalization — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — Product Personalization — Diagnostics — Performance Data Developer declared
- Data Not Linked to You — Product Personalization — Financial Info — Payment Info Developer declared
- Data Not Linked to You — Product Personalization — Identifiers — User ID Developer declared
- Data Not Linked to You — Product Personalization — Location — Precise Location Developer declared
- Data Not Linked to You — Third-Party Advertising — Identifiers — User ID Developer declared
- Data Not Linked to You — Contact Info Developer declared
- Data Not Linked to You — Diagnostics Developer declared
- Data Not Linked to You — Financial Info Developer declared
- Data Not Linked to You — Identifiers Developer declared
- Data Not Linked to You — Location Developer declared
- Data Not Linked to You — Usage Data Developer declared
- Data Used to Track You — Contact Info — Email Address Developer declared
- Data Used to Track You — Contact Info Developer declared
- Data Used to Track You — Identifiers — User ID Developer declared
- Data Used to Track You — Identifiers Developer declared
- Data Used to Track You — Usage Data — Product Interaction Developer declared
- Data Used to Track You — Usage Data Developer declared
Accessibility
No accessibility labels collected yet.
Privacy
- Data collected — Analytics — App info and performance — Crash logs Developer declared
- Data collected — App functionality, Analytics — Financial info — Purchase history Developer declared
- Data collected — App functionality, Analytics — Location — Approximate location Developer declared
- Data collected — App functionality, Analytics — Location — Precise location Developer declared
- Data collected — App functionality, Analytics, Developer communications — Messages — Other in-app messages Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Messages — Emails Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
- Data collected — App functionality, Analytics, Developer communications, Advertising or marketing, Personalization, Account management — Device or other IDs Developer declared
- Data collected — App functionality, Analytics, Fraud prevention, security, and compliance, Account management — Personal info — Other info Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance — Financial info — User payment info Developer declared
- Data shared — App functionality, Analytics, Advertising or marketing, Personalization — App activity — App interactions Developer declared
- Data shared — App functionality, Analytics, Developer communications — Messages — Other in-app messages Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Messages — Emails Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Email address Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — Name Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
- Data shared — App functionality, Analytics, Developer communications, Advertising or marketing, Personalization, Account management — Device or other IDs Developer declared
- Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
- Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared
Accessibility
No accessibility labels collected yet.
Versions
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2.10.0
Download the new version of the app with updates designed to improve your experience: • Log in faster with the new biometric activation • Purchase Backup for Pets and Baggage • Find out the number for your assigned baggage claim carousel in real time • Optimizations to the app's overall performance Enjoy the latest version!
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2.11.0
Find an improved app in this new version: • Track your flight in real time without interruptions with Live Activities optimizations • Be the first to board by adding the More Speed Combo from the app Update now and discover what's new!
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2.11.1
Find an improved app in this new version: • Track your flight in real time without interruptions with Live Activities optimizations • Be the first to board by adding the More Speed Combo from the app
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2.11.2
Find an improved app in this new version: • Track your flight in real time without interruptions with Live Activities optimizations • Be the first to board by adding the More Speed Combo from the app Update now and discover what's new!
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2.11.3
Find an improved app in this new version: • Track your flight in real time without interruptions with Live Activities optimizations • Be the first to board by adding the More Speed Combo from the app Update now and discover what's new!
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2.12.0
Version 2.12 of the app contains updates that will improve your experience: • Don't lose your search history! Your recent searches will be at hand. • Your INVEX eWallet cashback has become altitude Points. • Share your flight status with family and friends with just one tap. Download the app and try it out!
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2.12.1
Version 2.12 of the app contains updates that will improve your experience: • Don't lose your search history! Your recent searches will be at hand. • Share your flight status with family and friends with just one tap. Download the app and try it out!
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2.13.0
This version of the app makes it much easier to search for flight + hotel packages with the new Ya Vas button. It also includes bug fixes and improvements to the app's overall performance. Download it now!
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2.14.0
We've optimized the flight search to make booking easier. We've also made general performance improvements and fixed bugs. Download the new version!
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2.15.0
With the new payment management system and a few configuration changes, you’ll be able to use the app more efficiently. Plus, you can now save your travel companions’ profiles to book faster, and if you need help, use our new smart assistant, ARI! Download the new version and book more easily.
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2.15.1
With the new payment management system and a few configuration changes, you’ll be able to use the app more efficiently. Plus, you can now save your travel companions’ profiles to book faster, and if you need help, use our new smart assistant, ARI! Download the new version and book more easily.
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2.15.2
With the new payment management system and a few configuration changes, you’ll be able to use the app more efficiently. Plus, you can now save your travel companions’ profiles to book faster, and if you need help, use our new smart assistant, ARI! Download the new version and book more easily.
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2.15.3
With the new payment management system and a few configuration changes, you’ll be able to use the app more efficiently. Plus, you can now save your travel companions’ profiles to book faster, and if you need help, use our new smart assistant, ARI! Download the new version and book more easily.
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2.16.0
· 20 Jul 2026
In this app update, we’ve improved your experience from start to finish: • Track your bags throughout your trip with the new baggage tracking button. • Find the perfect flight faster by sorting results based on your preferences. • Bug fixes and performance improvements to ensure an optimal experience. Download version 2.16 and check out the upgrades!
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2.2.2
This version includes bug fixes and performance improvements.
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2.3.0
New to the app! Now you can save time on your international trips. Forget about re-entering your documents on your return flight. Bug fixing Experience the convenience of every trip.
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2.4.0
Your app just got an upgrade! • Now you can choose when to pay the Airport Use Fee (TUA). • Improvements and bug fixes for a smoother experience.
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2.5.0
Your journey is now easier than ever! The app automatically adjusts the screen brightness when displaying your boarding pass for easier reading. We've also made bug fixes and performance improvements for a smoother experience. Update now and get ready for takeoff!
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2.6.0
This new version of the app features an optimised document scanner for greater accuracy. We have also fixed bugs and improved performance. Update now to take advantage of these improvements!
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2.6.1
This new version of the app features an optimized document scanner for greater accuracy. We have also fixed bugs and improved performance. Update now to take advantage of these improvements!
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2.7.0
In this update, you will enjoy a new feature to track your flight in real time while the screen is still blocked, and we also fixed bugs for an improved experience. Download the update to try a better version of the app.
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2.7.1
In this update, you will enjoy a new feature to track your flight in real time while the screen is still blocked, and we also fixed bugs for an improved experience. Download the update to try a better version of the app.
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2.8.0
This version includes bug fixes and performance improvements.
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2.9.0
Version 2.9 of the app comes with a new name and new updates: • Access the home offline if you need to review information about your flight • Improvements to Live Activities, so you can track your flight in real-time without any complications • Now, purchasing your Backup for Travel will be quick and easy Update now and discover everything!
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2.9.1
This version includes bug fixes and performance improvements.
- 2.16.1 · 29 Jul 2026
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 30 Aug 2026
- Sources
- App Store, Google Play
- Independent summary has not been published yet.