voAIce DealerCRM

Team Chat + OliviaAI, right in the app • Message anyone on your team without leaving DealerCRM — quick questions, deal help, a heads-up before a customer walks in. • Ask OliviaAI anything from the new Chat tab: pull a customer's history, draft a follow-up, or check what's next on your day. One inbox with everything • Facebook Messenger, Instagram, and WhatsApp conversations now land in the same inbox as your texts, emails, and calls — and link straight onto the customer's profile and history. Make it yours • Add a profile photo so your team and your customers see a face, not a placeholder. Smoother calls • More reliable inbound calls: your phone and the app ring together, and answering on one cleanly clears the other. • Faster, steadier call handling throughout. Plus a round of polish and stability fixes.

• Build a deal and start a credit application right from the customer profile. • More reliable in-app calling. • Faster, smoother screens and a number of stability fixes.

Faster follow-up, cleaner day • Mark a lead bad right from the customer profile — with an optional reason — and OliviaAI clears the follow-ups for it automatically. • Check off or dismiss follow-ups and to-dos inline on My Day, and the daily stat tiles (calls, texts, emails in, new leads) now show accurate same-day numbers. • Drop an OliviaAI scheduling link into an email or a text in one tap so customers can book themselves. Know your customer • Add a customer straight from an unknown texter or emailer — prefilled, with duplicate detection so you never double-create. • Owned Vehicles now shows full trade/appraisal detail and photos, and customer search shows real names everywhere. • Reassigning a point of contact shows your real teammates and reliably sticks across the app. Schedule, chat & privacy • The Schedule tab shows appointments in your store's time zone — including canceled, completed, no-show, and sold. • Team chat and OliviaAI chat handle long messages cleanly, and teammates show their real store names. • Sensitive documents (like scanned licenses) are now hidden behind a locked placeholder on mobile. Polish • OliviaAI voice stays connected as you move between screens. • Dark-mode refinements throughout, plus stability fixes.

Credit at a glance • New Credit section on the customer profile: see prescreen results, credit standing, and pull history in one place — when your dealership has credit tools enabled and you have permission. • A neutral "Credit on file" indicator appears across customer surfaces so you know there's something to look at, without exposing the number. Calls • More reliable incoming in-app call handling, including calls that arrive while the app is in the background. Under the hood • Major platform upgrade for the latest iOS — faster startup, smoother scrolling, and improved stability throughout. • Assorted bug fixes and dark-mode polish.