Viva Aerobus: Fly!

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 22768 ratings · App Store

1. 1/5Terrible airline & app to avoid if at all possible

   This ‘budget’ airline excels and adding charges and inconveniences. Don’t be fooled by the fictitious and deceptive published fares. And, avoid my mistake by reading all the fine print VERY closely. Their web site pushed a ticket i mistakenly confirmed resulted in my paying 3x the published fare I originally purchased to ultimately arrive much later than needed for a business trip. This included their forcing me to buy a premium seat that I never wanted. To resolve their booking mistake, they did not allow me to make correction via web site or app. I spent 3x more time, 6 hours, on the phone waiting to speak w customer service representatives to correct their mistake than the actual time on the flight. I had to call more than 5 times to start anew w their call center rep because when we were approaching a solution, the phone line ‘mysteriously’ disconnected repeatedly! So i had to start over w online waits as much as 1 hour to speak w a rep. The app follows the attitude of the company to focus on upselling while not attending to basic service like using the app to inform of gate arrival/departure or updates on flight status. I will be deleting the app as they had obliged me to download it to board the plane. In closing, this is a terrible airline that I recommend avoiding if at all possible.

   Sean0000000000 · 28 Aug 2026

2. 1/5Horrible customer service

   1. Booked a flight tried to cancel within 24hours, but due to 2 HOURS ON HOLD they did not honor the 24 limit for full refund instead gave me a certificate. 2. Took 2 days to receive certificate via email, the instructions tell you to book online, click payment options then enter certificate number. THERE IS NO SUCH OPTION! 3. Show up to airport 1 hr early, there was no one in the booth… i could not check in online so I could get my boarding pass. By the time I walked to the other side of the airport where they had another booth, they said my flight was closed (45 min til flights) and we couldn’t board. Moved to next flight. 3. Certificate was only honored for 1 person Same passengers, but they said since it was under my name they couldn’t give it to the other passenger. Took 1 1/2 hrs to book flight on phone. 4. Been on hold over an hour trying to add baggage cause the rep gave me the wrong package. NEVER AGAIN. I THOUGHT THE OTHER AIRLINES WERE BAD… this takes the cake. I rarely write reviews but i had to here. Wasting hours s of my life to reedem my certificate and lost money bc i will not be able to use the full balance.

   DuffyQ · 28 Aug 2026

3. 5/5Complicated no reimbursement and terrible servicio

   When deciding on an airline let Viva be your last choice. I am still waiting after a whole year to be compensated for a luggage they stole and now ignore my request and calls. They have delayed my plane 2 twice from LA and from Tijuana, they do it without consideration or a care to their customers. They have lost my aunts walker and feel no remorse for have lost a medical equipment that someone who is disabled needs. Save your money don’t travel with this airline unless it is truly your last choice and desperate. Sadly we are limited to what we get to choose but none the less I will be honest and make sure that it is known how careless and unprofessional this airline is.

   Lalo0315 · 28 Aug 2026

4. 5/5Extremely easy check in process

   I don’t usually review apps, but I’ve never had an easier time with check in than with Viva Aerobús. I have flown with Aeromexico for years but honestly they are not very nice and they create a lot of extra bureaucracy to do very simple processes—Viva Aerobús isn’t like that. Yes there isn’t first class or premium economy on their flights, but the process of check in couldn’t be easier because the app works like every airline app should—it saves your information and only takes 15 seconds to check in. If only every airline’s app worked as well as this one!

   IPA1990 · 28 Aug 2026

5. 1/5Unforgettable and Unforgiving

   If I could give a 0 zero for this airline, no doubt in my mind would I give that. I’ve been on many airlines prior, not once have I seen an airline with one of the worst customer service I have ever seen. Instructions and help is very unclear and cancellations happen all the time. I’m pretty sure the employees don’t even know what is going on and they are there just to be there. Zero communication between the employees. One person can tell me one thing and a totally seperate person tells me another. Had one of my flights cancelled the other day and never got a refund from this airline. Quick tip for anyone reading this, do not ride through this airline.

   Zoluki · 28 Aug 2026

4.6 85716 ratings · Google Play

1. 5/5

   Easy and fast...

   JAVIER SALGADO · 31 Jul 2026

2. 5/5

   super rapido y el sistema muy facil de navegar y reservar

   Raul Velasco · 31 Jul 2026

3. 5/5

   excelente app, lastima de sus retrasos

   Daniel Ruiz Gutierrez · 31 Jul 2026

4. 1/5

   No deja Loggear

   Enrique Rosas · 31 Jul 2026

5. 5/5

   good for your and use

   Noah Oluwa Philip · 31 Jul 2026

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• 2.59.0 · 17 Jul 2026
• 2.62.1 · 27 Aug 2026