Via Metro STL

• Free

Last verified 6 Aug 2026

4.8 631 ratings · App Store

1. 5/5Excellent way of transportation

   I am so grateful for Via. I don’t know what I would do without them. The price is great and they are great ! Some drivers are friendly and kind, fun to talk to and I am so blessed and happy . Thank you so much !!

   Nonna 16 · 6 Aug 2026

2. 3/5Same Messed up App...

   Trying to book a ride can take an average of 30-45mins. It seems like alot of the times, at least on the old app, there used to have drivers pick up 4 or 5 people to get to their destination. But now most have the back seats closed and not used, so only 2 people at a time can get lucky enough to book a ride… that’s if you can successfully book a ride, and the driver shows up to your stop without your ride getting cancelled or pushed further back than the initial expected time to get to your destination. There was no need for a new app because service got worse, and that includes not being able to contact the driver to let them know where you are at because sometimes the drivers’ gps takes them to long and wrong routes instead of where you are supposed to get picked up at. STL Metro really needs to bring back buses in areas where they got rid of them, especially at night around like 11:00pm-12:30am. A messed up cluster of a service.

   Legatodex · 6 Aug 2026

3. 1/5Get better via

   I’m so sick of this bruh every time I use this app I’m always late cause they will sit in one spot like we ain’t got some where to be I just had to call off work cause of the driver never came I order my via around 7:22 it’s said it when be to me in 59 mins😒 I waited and waited when she was 9-10 mins away I gotta text saying my ride 5 and it was was still 10 mins out and was riding around and was going the wrong way like I had to drop my my child then head to work could even do that td and I order another one my ride was shower went back to the app it was gone it didn’t let me order another one cause my ride was still on there but could see nothing but wat Yu see when Yu open the app

   Get better via · 6 Aug 2026

4. 3/5Needs updates and improvements

   The pickup spots need to be more on point like uber and Lyft instead of some random stop you gotta walk to because i missed a ride today because of that and the driver i gave clear directions and the driver still didn’t know where i was at then told me i had to book another ride. Plus this app needs more locations that you can book from like Hazelwood for example alot of people have jobs out there so i know that would help this app still is good just needs more improvement and easier direction for the driver and the passenger

   kingblu19 · 6 Aug 2026

5. 3/5DO NOT USE IF YOU HAVE A LAUNDRY BASKET OR MULTIPLE GROCERY BAGS

   DO NOT USE IF YOU HAVE A LAUNDRY BASKET OR MULTIPLE GROCERY BAGS. The app is great but the via metro service is not. Booked at ride for myself and another person at a laundromat after doing laundry. The driver or partner refused us because of the laundry basket. We were waiting an hour to get the ride. It started to pour down rain, as a result of this our feet, shoes, and laundry bag got soaked because of this. According to via policy about bags says one small bag or reasonable bag size that can be put on your lap is allowed but it says nowhere about laundry baskets.

   Ashley Heimburger · 6 Aug 2026

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