Universal Assistance

Name: Universal Assistance
Rating: 4.5 (356 reviews)
Author: Universal Assistance S.A.

by Universal Assistance S.A.

iPhone

Active Last checked 6 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Travel

AppCorpus categories

Travel

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

6 store screenshots

Pricing & paywalls

App Store

Shown for US

Free

Last verified 6 Aug 2026

Ratings & reviews

App Store

Shown for US

4.5 356 ratings · App Store

5/5Excelente servicio y aplicación
La aplicación es muy amigable, la asistencia y el servicio de universal en NY, me fue excelente.

danielasantanaher · 6 Aug 2026
1/5Beware of this company
This is a warning about how useless the app is and most import how you will probably waste the policy cost on a company that has a long list of non-disclosed-at-time-of-purchase exclusions. Save your time, money and look elsewhere for coverage. It’s 2023 and this HEALTH Insurance company doesn’t cover or care about mental health, furthermore they did not care whatsoever about the well-being of an 86 year old blind senior. What can you expect if they don’t see mental health as a priority and they HIDE, all the exclusions from the package you get from the travel agency? NOTHING. They did nothing and they did not care, all they were looking for, were ways to deny a very important return so that my mother could be ok. Do not buy travel insurance from this company, they will gladly take your money and then they will find all the ways to deny your very crucial claim, while being rude and unprofessional. Shame on UA, avoid and use other companies, like Assist Card or Allianz. Save yourself time, money and the aggravation of rude customer service.

OneFriscoGirl · 6 Aug 2026
1/5Pushy Review Request App
As soon as you open the app, it forces you to write a review without even having used it for a few seconds

Willy Fink · 6 Aug 2026
1/5Me fue mal
Me intoxiqué en Guangzhou (la ciudad más grande de China) y cuando pedí asistencia la app me dijo que donde estaba no tenía cobertura. La próxima elijo mejor.

zambo001 · 6 Aug 2026
1/5Ni se puede iniciar sesión
Marca errores desde el momento que se instala la app y no permite iniciar la sesión.

Ritzdav · 6 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Health & Fitness — Health Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — Health & Fitness Developer declared
Data Linked to You — Location Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

4.11.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
4.12.5
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
5.0.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
5.3.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
5.4.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
6.1.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
6.11.0
Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA!
6.2.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
6.3.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
6.4.0
We've fixed bugs and added the option to view coverage for family vouchers. Update the app and enjoy a better experience with UA!
6.6.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools.
6.6.1
We have fixed errors and enhanced our chatbot by incorporating Help with AI, a tool designed to assist you with any questions related to the terms and conditions. Update the app and enjoy a better experience with UA!
6.7.0
We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Additionally, in My Coverage, you can now view your plan and all your add-ons quickly and easily. Update the app and enjoy a better experience with UA!
6.7.1
We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Update the app and enjoy a better experience with UA!
6.8.0
We've improved the app and fixed some bugs. Update now and enjoy a better experience with UA!
6.8.1
We’ve improved our app and fixed some bugs. Update and enjoy a better experience with UA!
7.0.0
Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA!
7.1.0
Your travel assistance app is now even more complete. You can now manage your baggage inquiries right from the app. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA.
7.2.0
Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA.
7.2.1
Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA.
7.2.2
Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA.
7.3.1
Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA.
7.5.0
Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA.
7.5.1
Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA.
7.6.0 · 23 Jul 2026
Your travel assistance app is now even better. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA.

Show more Show less

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Availability by market

No LIVE observation for ES yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 6 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Universal Assistance with Assist Card.

View JSON

GET /api/v3/apps/1005237356

{
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  "canonical_url": "https://appcorpus.com/apps/universal-assistance-1005237356",
  "identity": {
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    }
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  "ratings": [
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      "store": "apple",
      "average": 4.5,
      "count": 356,
      "market": "es",
      "observed_at": "2026-08-06",
      "reviews": [
        {
          "rating": 5,
          "title": "Excelente servicio y aplicación",
          "body": "La aplicación es muy amigable, la asistencia y el servicio de universal en NY, me fue excelente.",
          "author": "danielasantanaher",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Beware of this company",
          "body": "This is a warning about how useless the app is and most import how you will probably waste the policy cost on a company that has a long list of non-disclosed-at-time-of-purchase exclusions. Save your time, money and look elsewhere for coverage. It’s 2023 and this HEALTH Insurance company doesn’t cover or care about mental health, furthermore they did not care whatsoever about the well-being of an 86 year old blind senior. What can you expect if they don’t see mental health as a priority and they HIDE, all the exclusions from the package you get from the travel agency? NOTHING. They did nothing and they did not care, all they were looking for, were ways to deny a very important return so that my mother could be ok. Do not buy travel insurance from this company, they will gladly take your money and then they will find all the ways to deny your very crucial claim, while being rude and unprofessional. Shame on UA, avoid and use other companies, like Assist Card or Allianz. Save yourself time, money and the aggravation of rude customer service.",
          "author": "OneFriscoGirl",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Pushy Review Request App",
          "body": "As soon as you open the app, it forces you to write a review without even having used it for a few seconds",
          "author": "Willy Fink",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Me fue mal",
          "body": "Me intoxiqué en Guangzhou (la ciudad más grande de China) y cuando pedí asistencia la app me dijo que donde estaba no tenía cobertura. La próxima elijo mejor.",
          "author": "zambo001",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Ni se puede iniciar sesión",
          "body": "Marca errores desde el momento que se instala la app y no permite iniciar la sesión.",
          "author": "Ritzdav",
          "date": "6 Aug 2026"
        }
      ]
    }
  ],
  "privacy": [
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      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Health & Fitness — Health",
          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Location — Precise Location",
          "source": "Developer declared"
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          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Usage Data — Product Interaction",
          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Crash Data",
          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
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          "source": "Developer declared"
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  "changes": [
    {
      "store": "apple",
      "version": "4.11.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "4.12.5",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "5.0.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "5.3.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "5.4.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "6.1.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "6.11.0",
      "released_at": null,
      "notes": "Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.2.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "6.3.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "6.4.0",
      "released_at": null,
      "notes": "We've fixed bugs and added the option to view coverage for family vouchers. Update the app and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.6.0",
      "released_at": null,
      "notes": "We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools."
    },
    {
      "store": "apple",
      "version": "6.6.1",
      "released_at": null,
      "notes": "We have fixed errors and enhanced our chatbot by incorporating Help with AI, a tool designed to assist you with any questions related to the terms and conditions. Update the app and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.7.0",
      "released_at": null,
      "notes": "We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Additionally, in My Coverage, you can now view your plan and all your add-ons quickly and easily. Update the app and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.7.1",
      "released_at": null,
      "notes": "We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Update the app and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.8.0",
      "released_at": null,
      "notes": "We've improved the app and fixed some bugs. Update now and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "6.8.1",
      "released_at": null,
      "notes": "We’ve improved our app and fixed some bugs. Update and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "7.0.0",
      "released_at": null,
      "notes": "Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA!"
    },
    {
      "store": "apple",
      "version": "7.1.0",
      "released_at": null,
      "notes": "Your travel assistance app is now even more complete. You can now manage your baggage inquiries right from the app. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA."
    },
    {
      "store": "apple",
      "version": "7.2.0",
      "released_at": null,
      "notes": "Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA."
    },
    {
      "store": "apple",
      "version": "7.2.1",
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      "notes": "Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA."
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      "reason": "Same category + similar ratings"
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      "reason": "Same category + similar ratings"
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      "reason": "Same category + similar ratings"
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    {
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    "data_cutoff": "6 Aug 2026"
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}