United Airlines

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 8266286 ratings · App Store

1. 1/5Unacceptable Customer Service

   Our initial flight was delayed, causing us to miss our connecting flight. When we realized we would miss our connection, I called the United Airlines helpline. After waiting on the phone on hold for three hours, we were assisted by someone who put us on another flight, but forgot to process the ticket reservation. We traveled over an hour to the airport at 4:30 in the morning, only to be yelled at by a United Airlines counter attendant, and told that we could not board and we had to wait in another line (for over two hours with my child) before being offered a flight leaving 4 days later. They gave us each a $15 meal voucher for our trouble, which I had to ask for, and told us to fill out a form online if we wanted any other compensation for travel, hotels, etc. There also weren’t any hotels available, and they were not giving out vouchers for them. When I called to make sure that we actually had a reservation this time, and that it was processed, I had to wait on hold for two hours to get through, and another hour for a supervisor. The supervisor was unable to help us in any way, and was very rude. He did not offer us anything for our extreme trouble. He told me that I was in the same boat as thousands of other people. I told him that he should be ashamed of the job he is doing, and of the company that he is working for. I’ve never had such horrible customer service in my entire life. I am stuck and unable to travel home. I will not fly on United airlines again.

   Henry L. Johnson · 28 Aug 2026

2. 1/5Frustrating experience

   Had a bad experience last night at Aspen Airport. Flight was delayed because of an incoming aircraft delay. Notification was horrible, leading many people to go to the airport and wait for four hours. Fortunately I have a residence nearby and was able to go back to my house and wait there. There was, of course the expense of the Uber. Then got back to the airport around 945 pm and everything seemed good -we loaded on the plane and pulled away from the gate and then had to cancel because of lack of deicing equipment. I was automatically rebooked to this morning. That flight time changed suddenly a little after 7 am and then when I went on your app to rebook, it offered the option of choosing standby without losing your original confirmation. I went to do that, but was unable to do anything other than confirm a different flight. I did that, despite that not being my preference, and then was not assigned to a seat. When I went to choose seats, the first class seats which I had paid for in my previous flight were not available. No big deal. But when I went to choose an exit row seat, it wanted to charge me $69 more despite the fact that I had originally had a first class booking. I spoke to an agent via the text option and she was unable to help me! What’s the point of having a customer service agent if they can’t provide service to the customer? overall, United has some big issues and needs to understand that there has to be a focus on the customer.

   Schmebulock · 28 Aug 2026

3. 4/5Convenient. Could use some improvements to search function

   The app is super convenient to have especially if you fly united frequently. You can view your miles, check in, save your TSA & cc info etc. BUT there are some things that could/should be improved to the search function that would help with usability. 1- you can’t seem to filter options & sort at the same time. For some reason it’s one or the other which is inconvenient. Being able to do both helps narrow down options to speed up the search process. 2- there isn’t an option to sort by price. When searching on other sites/apps like Expedia, you’re able to sort by price (low to high) in order to help make your decision if cost is an issue. I’d appreciate this addition as well. This is all assuming the search feature is working. It’s often very finicky in that when you try to sort or filter, it’s says it cannot find options that match your preference despite that not being true. For example, I’ll attempt to limit to nonstop flights but it’ll say none available despite the very 1st option on the unfiltered list being a nonstop flight. This happens quite often with different filter options & can be very frustrating to the point I’ll sometimes go to the web page or Expedia app just to do my initial search.

   frustrated & annoued in NY1 · 28 Aug 2026

4. 5/5Not The Same

   The last couple of times I flew with United, the flight attendants were extremely unprofessional, my tray table never worked on my last flight, so I had to eat on the side area of my seat, which was very awkward and hard to do with a tray. I’ve been flying as a very loyal customer of United for many years, but I tried other airlines in the last year, due to how much I feel the Professionalism , and Friendly Service has changed so much. And the last couple of times I have flown, when I have entered the plane, the flight attendants were so busy speaking with one another, they completely ignored us getting on the plane. There was no greeting or welcome to anyone. Then to top it off, they continued to talk loudly when the plane took off. Another one of my grievances with United is the way the announcements are given before takeoff. Whoever is speaking, talks so quickly, and in such a monotone, that if I was a foreigner trying to listen, I wouldn’t be able to understand anything being said! It is like perfunctory words, instead of a really caring and heartfelt welcome. Because of the reasons above, and many more, I feel that United has gone completely downhill in its pride, people skills, attentiveness, and a role model for other airlines. I realize it’s also a business, however, the flight attendants represent United, and kindness, a smile, good service, and a genuine “Welcome Aboard” can make a huge difference in someone’s day!

   dkysleep · 28 Aug 2026

5. 5/5Flying the Unfriendly Skies of United

   Horrible horrible service. We booked our seats almost 1 year ago for our family vacation in Economy Plus, used our United Airlines Explorer VISA card to purchase the flight as well as to purchase an Economy Plus bundle and just found out United has given away our seats together in the front of the plane and are now scattered throughout the back of the plane. To make matters worse, when I explained to Customer Service and a manager that part of the reason we purchased the upgrades was due to the fact that our 15 year old child has a medical condition in which she needs to be next to either my wife or me, I was told that she was only two seats away from one of us in Row 8 of the plane in Economy Plus, while 2 of us we’re scattered in the back of the plane. In order for the entire family to be together, we had to downgrade our tickets and are now in the very back of the plane near the bathroom. If I could give United less than a star for a rating I would. As someone who formerly worked for the Chairman of a large authority that operates 4 airports, I know that United was able to make more money by doing this to us since we paid for our package almost a year ago, and they are now making more money by selling our seats to someone else at what I am sure is a much larger premium or gave our seats away to a more “preferred” customer. The one consolation is that we were refunded for our bundle when I complained but this is also about fairness and taking an airline at its word that when you purchase seats a year in advance, pay extra to sit in them and then get screwed out of them 24 hours before your flight, that’s not how business should be conducted.

   mass74848 · 28 Aug 2026

4.7 1026702 ratings · Google Play

1. 1/5

   united app pretty good individual travel. for family travel really difficult. this is a family trip so one star at best, and that is only after spending an hour on the chat box.

   lee peeler · 31 Jul 2026

2. 5/5

   Finally an airline has websites that are simple, clear and intuitive. Thank you United!

   Craig Woloshyn · 31 Jul 2026

3. 1/5

   I was looped around for over an hour!

   Kevin Jones · 31 Jul 2026

4. 5/5

   Great service 👍

   H A · 31 Jul 2026

5. 5/5

   awesome

   Carlitos D · 31 Jul 2026

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