UCHealth

• Free

Last verified 31 Jul 2026

3.1 638 ratings · App Store

1. 1/5Patients do not matter

   Most incompetent office I’ve ever worked with. Took 6 weeks, 4 phone calls and two visits to get a prescription sent to the right pharmacy. Then my son, a HS wrestler went in to ensure his skin was ok to wrestle at a different office. Windsor was amazing. However, the note the doctor wrote wasn’t what we needed. I tried for two days to get a form filled out so he didn’t miss out on his high school wrestling tournament with no luck. Said I’d drive anywhere, take him at any time and because they had to take the time to fill out a form they wouldn’t schedule the appointment. It wasn’t urgent for them. They do not care. Called another office outside of UChealth and got him in within minutes. We moved offices that day.

   Patients don’t matter · 31 Jul 2026

2. 2/5Unreliable.

   I had a covid test scheduled for a Saturday at 9am. The app was working fine throughout the week because I had to reschedule due to work obligations. I couldn’t remember the address and ended up having to google it because the app kept saying that there was a problem logging me in. Not that my login was incorrect. I turned my phone on and off. I deleted and then downloaded the app again. Tried everything I could think. Called the number and technical support only is available M-F 9am-5pm. So now I’m in the line to get a covid test and I was not able to check in for the almost hour I am waiting. I kept trying and trying. So hopefully when I get to the front they understand and let me get tested.

   Nikkita South Bronx! · 31 Jul 2026

3. 1/5Horrible

   So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad this app is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have the app set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of the app that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in the app to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.

   Cindy D D · 31 Jul 2026

4. 3/5Useful but could use some tweaks

   The AP is very handy when trying to schedule an appointment however, lately it’s been sluggish when I’m trying to do that and seems to get stuck when I’m trying to choose the location. It also seems to have issues on the page where you put in the requested information such as when your last appointment took place, relevant questions and Dr. info. And it would be great if that page popped up after you figure out what day you’d like to schedule your appointment. And last but not least, you should be able to go backwards on whatever page you’re on if you need to make changes, especially if you want to choose a different appointment time. These changes or updates would be great.

   BcosofMercy · 31 Jul 2026

5. 2/5App doesn’t show badges and I don’t get text messages

   How do I turn on text messages? I miss time sensitive appointment notifications because I am not continuously looking at my iPhone or iPad. I don’t get notifications on my phone. The are no sounds or badges. This has caused me to miss things. I called the support number given in the “developer response” and was told that the app doesn’t give sounds or badges. The only way to see if you have received a message is to check your email. The doctors are busy so I’m on wait lists for early appointments. When they become available there is a very short time window to accept the earlier appoint. Since I don’t keep my email in front of my face all day long, I miss the window. I hope this is fixed in the near future.

   AZDoodle · 31 Jul 2026

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