Trainline: Cheap Train Tickets

• Free

Last verified 31 Jul 2026

4.9 9684 ratings · App Store

1. 5/5Saved my trips many times with easy intercity routes!

   Unlike national rail apps, Trainline prefers to suggest intercity routes rather than big brands like TGV or EuroStar, which makes it exceptionally easy to bypass problems on the track. It’s helped me many times to bypass cancellations or construction by approaching the city from a different direction. The best part: the route is provided already, and all the tickets can be bought in just one click. The downside is that this preference for intercity trains with lots of transfers isn’t ideal if you’re trying to save time, if you’re unfamiliar with navigating train stations, or if your train is delayed. If you need direct routes, they can be found on Trainline, but you have to search carefully.

   CoolUnicornzdon'tcry · 31 Jul 2026

2. 1/5Buyer Beware

   If you’re not an EU or UK citizen *don’t* use this app. I spent thousands on it in Europe, including $600 tickets for a Thalys train that was cancelled. When you click through the refund on the app, it says you must contact customer service. So I did; Trainline says they’ll talk to Thalys. Thalys says you must apply for the refund through Trainline because that’s where the tickets were purchased; Trainline then sent me an email that Thalys rejected the refund - even though I have screenshots and communications from Thalys telling me I was entitled to it. Making matters worse, Trainline refused to provide any documentation, explanation why it was rejected, communications with Thalys, nothing. All for a refund that Thalys own materials say we’re entitled to. I had to pay hundreds more to complete my trip. I’m now having to spend hours figuring out how to apply for Thalys mediator and bring a claim in the EU, and all because Trainline refuses to provide any information. This would be consumer fraud under US law; but because it’s a British app, you can pay hundreds and receive nothing. Bottom line: buy your train tickets direct from the provider or face the risk of complete loss.

   Justicialism · 31 Jul 2026

3. 1/5Online travel agency during Covid-19

   If you want no help and lose your money, use this app. Its convenient when buying your tickets, its a pain when asking for a refund. I live in the USA, and bought train tickets for our trip in Spain. When our trip was cancelled by Renfe(Spanish train operator), I initiated a refund process with Trainline. Trainline responded that I should call Renfe( its a long distance call for me$$$), to get a refund. I was able to finally got hold of a Renfe call-agent after several days of attempting to get in touch with a Renfe agent($$$), and was told that, I should get hold of my travel agent because all tickets during our travel date was cancelled and was refunded back to our pay-source irrespective of ticket type. So, when I communicated again with trainline. Guess what, I was again advised to call Renfe!!#%#%%*+*\\|*%%#%^*$$$@@:;;(##%%%* My 2 cents, cut out the middleman and go directly to the service provider. The service provider all have online footprints now. So when travel plans go awry, you only have to deal directly with the provider. DO NOT USE THIS APP!!!!

   Sketchypenguin · 31 Jul 2026

4. 1/5Payment Not Accepted & ZERO Help from Customer Service

   After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!

   schlieve · 31 Jul 2026

5. 3/5Great app, until there’s a problem

   Ive booked multiple tickets through the app and loved the ease of use. The problem Ive come across is trying to take kids into Belgium from France. The app gives an error message whenever I try to book my kids tickets. I’m sure it is a country related issue where kids might not need tickets to be on the train/bus or something like that. The problem is there is no clear guidance on how to proceed within the app. I’ve contacted customer service. They are good to respond within a day, but through email only and once you reply, it takes another day for a response and as of yet, after three separate communications over a week, I still have no solutions on how to proceed. Even a chat line with a customer service agent would be fantastic but the current form of email only, 24 hr window for response is ponderous at best.

   Marko9000 · 31 Jul 2026

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