Towbook

• Free

Last verified 7 Aug 2026

3.2 416 ratings · App Store

1. 3/5App crash on IOS

   The app is great resource when it is working. I keep having problems with the app crashing. It happens most of the time when I am taking pictures and having the customer sign damage waiver. I always show the customer the pictures that I have taken and make them aware of any damage that I see. I know we are limited to the pictures we can take on busy highways but multiple times I have had the app crash after taking pictures and hitting the done button. It does not save any photos once this problem occurs and I have to retake once again while keeping myself aware of the traffic. I know that I can take them with the devices camera and save to camera roll but I have also had issues with the uploading of photos to the calls if pursuing that method. A fix for these issues would be greatly appreciated. Thanks

   Sjgree6a · 7 Aug 2026

2. 1/5Lady from customer service calling to let people know the trial is up is a complete ?$&(,

   I’ve had Towbook for almost 2 years. I’ve had nothing but problems. Customer service is garbage. If the app came as a one time purchase and no customer service and you could just use it for Dispatch tool, only I would probably buy it. As far as roadside calls or customer ….They don’t explain anything other than we need money. Try to explain some things that might help their company out while they’re trying to talk me into staying with it and all she wants to do is argue that everything. Cop out saying everything is optional and it’s our fault that app is trash basically. Honk sends out calls for $30 for over a hundred miles away to change a tire. Or travel 80 mile one way and Tow someone for $90. useless. it’s overflow from out of network basically, so trash roadside companies, dictating trash prices, through a trash app, with trash customer service….. hundred percent do not recommend. just because of the attitude of their entire company! three phone calls now everyone was more useless than the last. Didn’t want to hear why we didn’t want to continue with them once she realized we weren’t paying her whole attitude and demeanor changed. Like I said useless.

   Just another brick · 7 Aug 2026

3. 5/5Best there is in the business

   The support and friendliness of all the staff within the towbook organization is like additional family to my business. The ease of use and funneling everything into on centralized app makes dispatching calls much smoother. I could go on forever but definitely give it a try and if you need to ask questions from a person that uses it constantly you can always call me or ask towbook for my number they will be glad to have me speak to you so go ahead and sign up for the free trial period, my business could not function now as smoothly without team towbook. Initially I was against using any software company as I saw it as money out of my pocket when I’m reality it puts more revenue back to my bottom line with all the features available to use. Thank you Towbook and best part is they are like us and have 24/7 service for any questions you might have, and yes I’ve been known yo call at 3AM numerous times. Now they are like family To me. I am Turning Wheels Towing located on Long Island NY, feel free to contact me my name is Kurt.

   Naskid96 · 7 Aug 2026

4. 1/5STAY AWAY

   I haven’t really had any issues using the app, however the main issue to me is communication. There is NONE. These people will text , call, email when they have a call for you but when you need to talk to them about something they are MIA. It takes them forever to pay for the calls that are completed. They tell you “direct deposit” is on mondays but it’s been 3 weeks and still no response. Today I logged on and I get a call almost immediately. Michelle immediately sends me a message through the app telling me I have a call. Not only are these people incompetent sending me calls out of area every time but they are also extremely unprofessional. I replied to this guys message about the call telling him it’s out of area and also asked about the direct deposit and how I was going to get paid for a call I did 3 weeks ago. NO REPLY. STAY AWAY! There are tons of others apps that will send you calls. I have worked with dozens on apps, and this has been the first app that doesn’t ask me for any information regarding my vehicle, insurance, license. NOTHING. Talk about SKETCH. Today was the last straw. I’m not going to be running calls for free.

   "Miami Juan" · 7 Aug 2026

5. 4/5Getting close

   The app is pretty good, I would still like to be able to look at photos while you’re editing the call. Also, if the app would save your times that you go in route or go on scene, even though you don’t have service, just save it and then upload it after would be great and for the love of God get rid of that stupid 😢 that shows up every time you try to complete the call and you’ve missed a signature or something that stupid 😢 just utterly ridiculous. Other than that, it’s all right it’s getting better. Keep up the good work. oh yeah, change it so it doesn’t ask for keys every single time where the keys who you receive the keys would you give the keys to? Sometimes there’s no keys involved if I put NA for not applicable then leave it at that. why do I have to still fill out the other two request for where the keys are?

   JerryTowsit · 7 Aug 2026

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