The RealReal - Buy+Sell Luxury

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 7 Aug 2026

4.8 87082 ratings · App Store

1. 5/5World class customer service

   Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.

   kpetreatsu · 30 Aug 2026

2. 5/5Excellent app and model

   This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.

   andrestm · 30 Aug 2026

3. 5/5Never pay retail!

   I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held for You after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!

   GreetingsEarthlings · 30 Aug 2026

4. 1/5The real steal

   An employee by the name of Megan came to my house on May 29th, 2024 to pick up 916 items to list on The RealReal. Upon her arrival, she said that any items that are not accepted will be returned and shipped back to me. However, what she said turned out to be completely false. Although she shipped 916 items to The RealReal, only 794 items appeared to be listed under my account. They even claimed that many of my items were not authentic and that they would be confiscating them to “prevent fake items from selling on the market,” which contradicts what Megan told me. All of my items are bought directly from the store and at invited events, so I can confirm that they are all authentic and have absolutely no possibility of being a fake. When I contacted them about this issue, they closed by account and blocked my number. I now cannot call or email them- not even their customer service number. They said they will be shipping my items back, but have not confirmed a list of the items nor the number of items that will be sent back. Not only did they not sell a single article of my clothing, but also confiscated my items without my consent and blocked my number. I have no way of communicating with them, and still have not received a confirmation or response as to how many items will be sent back. When I contacted them with my home phone number, I was told that another person would assist me within 48 hours. This delay of assistance has been happening several times already, and I still have not received a response.

   apple8868 · 30 Aug 2026

5. 1/5**Buyer Beware**

   I am not new to designer resale at all, I have been buying and selling handbags for 15+ years now. After a few purchases from TRR I just want to leave an honest warning review for those who are unaware. Be sure to also read other TRR reviews on other review sites as well. TRR is very well known to take what we call “real estate photos” so photos of items are taken in a very bright hard to see manor. Very very often they try to hide blemishes and damage on bags. My most recent purchase was labeled as fair condition with MINOR wear and tear on the outside and inside of the bag. When I received the bag the inside interior was ripped to shreds. Huge holes. Pretty much unusable. Definitely not fair condition. And guess what?! You can never return anything to TRR. A customer service phone number?! Forget it!! You can chat with a bot in a chat room. LOL Trying to sell high end while providing McDonald’s customer service isn’t going to work. I shouldn’t even insult McDonald’s this much. My biggest purchase from them was a 1,500$ LV which they held for 3 days before shipping. When dealing with high end designer products things should be handled swiftly and appropriately to prevent any fear of fraud happening, because it certainly does. I could keep going but my time is valuable. Buyer beware, do your research. If you’re spending good money somewhere you should be treated with some respect at least! Try Poshmark!!

   Jane Dough1234 · 30 Aug 2026

4.9 1432 ratings · Google Play

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• 2.50.0 · 30 Jul 2026