Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
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- Free to download
Categories and search queries
Official categories
- Business
- Utilities
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Free app | Yes | Free | — | Store published |
Screens
App Store
9 store screenshots
Pricing & paywalls
App Store
- Free
Ratings & reviews
App Store
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1/5Symbio-please fix your app
This app requires you to toggle on “Allow apps to request to track.” HOWEVER, if your device is a company owned device managed with an MDM such as Apple Business Essentials, this feature cannot be toggled on. Considering it’s a commercial app, I’d suspect that most company devices are managed devices. I confirmed with Apple this privacy setting cannot be toggled on in settings. Therefore, employees would have to install this app on their personal devices and toggle the privacy setting on in order to use the Symbio app. I checked on my own personal device whether I have this setting toggled on. I don’t! That means I’ve been able to use 100’s of apps without having to toggle this on, but Symbio still hasn’t fixed theirs???
Oceana27 · 5 Aug 2026
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1/5Symbio 700 App Not Working
Symbio 700 app is not operating. Click on the Symbio app icon & a page appears of a multi story glass building. Nothing else appears. No option to navigate anywhere else. Removed the app multiple time & downloaded again. Nothing but a picture of a glass building.
rhawkeye1969 · 5 Aug 2026
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5/5Needs pop up
Developer needs to check phone to see if tracking is turn off and if so request user to turn on for access to app. This would fix frozen screen at start up for uses who don’t read reviews before installing the app. Great app once you get pass splash screen.
Charles Cope · 5 Aug 2026
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4/5Service technician
After the latest information and or update this app is working properly. Thank you.
Rayen1178 · 5 Aug 2026
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1/5It’s not working!
I download the app on the multiple phones tablets nothing work. When you open the app, everything is freezing. the main screen you don’t have any options to do nothing. Please fix it.
poiutcvaj · 5 Aug 2026
Privacy & accessibility
App Store
Privacy
- Data Not Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
- Data Not Linked to You — Other Purposes — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — Diagnostics Developer declared
- Data Not Linked to You — Identifiers Developer declared
- Data Not Linked to You — Location Developer declared
- Data Not Linked to You — Usage Data Developer declared
- Data Used to Track You — Location — Precise Location Developer declared
- Data Used to Track You — Location Developer declared
Accessibility
No accessibility labels collected yet.
Versions
App Store
- 1.0.0
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1.0.1
Trane continually updates the Symbio® Service & Installation app to offer the latest in quality and enhancements for our users. Updates in this version include: - Reset IMC Link button for users to press if a connected Options Module is not displaying as connected due to rotary address issues - Bug fixes and enhancements
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1.1.0
Added support for Modbus and LonTalk Configuration and Status. Added the ability to change the polarity of select Binary properties. Updated Remote Access login to use Okta.
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1.1.2
Added feature to reset the configuration of a Symbio 700
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1.1.3
Sign in bug fix
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1.1.4
Update to support Symbio 700 firmware enhancements. This version of the Symbio Service and Installation Tool is required for Symbio 700 firmware versions 1.00.0023+
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1.1.5
Bug fixes
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1.1.7
Updated certificate
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1.2.0
Changed buttons on initial screen to making connecting locally the default and first button. Allow data log download regardless of license type. Require users to update the app when a new version is available. Support for the upcoming Precedent with Symbio 700 release, including: • Setting up replacement controller as Odyssey or Precedent. • Distinguishing between Odyssey and Precedent backup files.
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1.2.1
Updated authentication method for Trane Connect Remote Access Made improvements to the Service Test Mode feature
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1.3.0
Improved Usability when in Dark Mode Ability to change System Units Added ability to Stop/Start a unit Various Bug Fixes
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1.3.1
Resolved issue that prohibited use of Trane Connect Remote Access.
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1.4.0
Cellular Modem Support Export Data Log Enhancements
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1.5.0
- Added feature to see datalog chart information - Updating branding
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1.5.1
iOS Bluetooth bug fix.
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1.5.2
• Ability to update Symbio 700 license from Basic to Advanced with a file located either on a USB stick or on the phone. • Ability to navigate to Trane Equipment support page for non-specific information.(support.trane.com) • Trend Data - Incorrect percentage scaling datalogging issue. • Trend Data shows significant overshoot.
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1.5.3
- License file Fix to accept .txt - Configuration random order fix
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2.0.2
Added support for Symbio 800 (Settings, Status, Alarms, Data Logs, Service, Protocol and IP configuration, Backup and Restore, Update Firmware) New features: • Diagnostics for Symbio 800 • Manual Control Settings for Symbio 800 • LLID Binding for Symbio 800 • Schedules for both Symbio 800 and Symbio 700. • Edit Customer Connection Input Polarity for Symbio 700 • Configuration UI has improved • Improved order of items in Symbio 700 Configuration screen to reduce scrolling
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2.0.3
Made background changes to the app to maintain access to controllers via Trane Connect remote access
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2.0.4
New Features • Combined Compressor Vi manual control and Compressor Vi manual command into a single option to prevent conflicts. • LLID binding is now blocked when another tool such as Tracer TU or TD7 display are already in LLID binding mode. • Added support for Large Splits (model RA ) using Symbio 800 controllers. • Support for Dual Protocol has been added for Symbio 800. This feature allows both BACnet and Modbus protocols to be used simultaneously. • To create a cleaner look, we are now using collapsible lists on the Status, Settings, and Field Startup pages. • In response to field requests, we have moved the Reset Diagnostics button from the Service menu to the Alarm page for Symbio 700 and 800. • For consistency, we have changed "Apply" to "Save" throughout the app. Bugs Fixed • Check mark popup appears unnecessarily on repeated connections to the same paired controller. • Inconsistent behavior between Symbio 700 and Symbio 800 IP configuration. • iOS hangs when iPhone global setting "Allow apps request to track" is disabled. • New Symbio 700 hardware version was not recognized when restoring backups. • Manual IP address could be set with no DNS server, leading to an "Unknown error". • Unable to connect remotely to a device that requires user authentication. • When phone is set for Spanish or French, Primary Heating Source configuration options are incorrect. (Electric Heat displayed as Drain Pan Overflow). Known Issues • While editing the protocol configuration, if we switch to a different protocol while the save is disabled, it cannot be re-enabled by entering valid values. The workaround is to leave the protocol configuration screen and then reopen it. • For iOS devices only: When connected via Bluetooth and attempting to restore a backup from a USB stick, the Restore Details page may not appear before the restore process begins. However, the restore is still successful. • When remotely connected, the search function on the Unit List page does not work for Organizations. However, the search does work for Buildings and Equipment within an Organization.
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2.0.5
- Added tool tip for configuration parameter. - Multiple Region Support. - Added tool tip for configuration parameter.
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2.0.6
Bug fixes and improvements.
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2.0.7
Fix BLE connectivity issues
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2.0.8
· 23 May 2026
Fix defects related to restore backup and license upload.
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 5 Aug 2026
- Sources
- App Store
- Independent summary has not been published yet.