sweetgreen

• Free

Last verified 30 Aug 2026

4.9 175132 ratings · App Store

1. 2/5Doesn’t accurately reflect what’s in stock

   I’m not sure who’s at fault for this, but the app CONSTANTLY tells me that my local NYC sweetgreens are out of certain ingredients when they’re actually not. This is especially annoying when I try to order an online-only salad and it claims they’re out of a key ingredient. I know it’s probably not true, and when I show up at the restaurant I can SEE it’s not true, but they still don’t allow me to order the salad in person. Then when I order it through the app, the ingredient they’re “out of” doesn’t even show up on the ticket. I’ve had the reverse problem as well: I had a “reward” in the app for a free can of a specific beverage. When I tried to redeem it in an online order, not only did it not show up on the ticket the store received, they were entirely out of the item. They kindly offered me a different drink instead. Stop aggressively pushing customers to use the app when it doesn’t even accurately reflect the items in stock at the restaurant!! And stop with the “online exclusive” nonsense!!

   katjayy · 30 Aug 2026

2. 3/5Not Impressed with Latest Update

   Until this update, sg was one of my fave apps for ordering food: I love the many, many options for order customization, the detailed item descriptions and topping images, and as a vegetarian, the ability to apply personal dietary restrictions as profile rules sets the bar for other meal order apps. On my first try, this latest version was a fail for me, though ... there is now no customer control over when to use rewards credit (and one has to use the app to order to get credit in the first place, which I have grumpily accepted). In my case, I have rewards dollars that don’t expire for three months, but they are automatically added in the app to my order with no option to ‘save for later’. Also, there is no notification that a store is closing soon - the app just kicks orders to the next day with no explanation if an order is made in the app within 30 minutes of a store’s closing. I understand that sg employees might want a half-hour buffer for app orders before a store’s closing - the app for a certain ubiquitous coffee shop does the same thing. But unlike said coffee shop app, there is no explanation that a store is closing soon and sg operation hours aren’t provided on the ordering page, so it’s easy to miss and really frustrating to go through the motions of making an sg order only to get to the order pick-up page and have ‘tomorrow’ as a customer’s first available option. How about a ‘closing soon’, sg?

   qu2enb2e · 30 Aug 2026

3. 5/5Great app—unless they run out of ingredients

   I appreciate the convenience of being able to custom order online and avoid the line to pick up my order. The one drawback is that one evening the store I order from ran out of kale so they just didn’t make my order or even let me know that it was a problem for them until I walked in and couldn’t find my bowls on the pick-up shelf. There was a great deal of confusion about getting a credit issued and a new order placed, though those two things eventually happened. Unfortunately, my husband who expects the trains to always run on time was starving by then and wanted nothing to do with Sweet Green again. I also noticed that there were two big bunches of kale ready to be cut up so it seemed like the manager hadn’t allocated staff properly to keep food prep running smoothly. Another woman in line to make a new order had the same problem so anyone who wanted kale that evening was out of luck. This happened only once during the dinner hour. I order dinner online maybe twice a month and lunch about four times a month.

   abstractions888 · 30 Aug 2026

4. 1/5No option to indicate allergy!

   My daughter - who has Celiac- asked me to drop off a Summer BBQ salad while she was coaching a camp. I tried to order online, but unlike so many other restaurants that have allergy indicators when ordering online, there is no way to convey an allergy. So I went in person to order, and was told that the salad is an online item only, so I couldn’t get it for her. When I explained my attempt to order online, but couldn’t relay the request for a glove change, the Mgr agreed to make it. However , I still needed to do the app order since he had no way to charge me for it via store register. So I proceeded step aside, download the app, set up an account, charge my credit card. I then had to wait for the Mgr to finish with another customer, then wait for the lag time that it took for my app order to show up on the store system. In all, I was there for over 35 minutes. FOR A SALAD. All because the app doesn’t an allergy indicator. Really aggravating that anyone with allergies is totally excluded from getting any “online only” options, or from ordering with the app at all!! Frustrating that just we discovered a place where we can get a quick, healthy, gluten free meal, we find out there is a whole world of convenience and menu options that we don’t have access to. In my experience, The employees are always great when it comes to prepping salads for those with allergies that order at the store , so I can’t imagine that they couldn’t handle prepping one because it was ordering online if given the proper notice.

   Hurlgirl1718 · 30 Aug 2026

5. 1/5Terrible pick up experience

   I have been using this app for a couple of weeks for occasional lunch orders. Conclusion: the pick up experience is a deal breaker. Both their Bryant Park and Grand Central locations are the victims of their own success. It starts with online orders. Every day the app says one or more ingredients of the bowls I want to order are missing. Pickup windows are only available every 15 mins. If you pick 12:30, for example, you will find yourself at 12:30 in the shop with another 50 12:30 customers plus all the 12:15 customers who whose orders they botched. It’s so full that you can’t even reach the pick up shelf. Everyone touches every bowl they can get their hand on to check if their name is on it. Completely overwhelmed staff have no clue how to handle the situation. Dozens of customers want to talk to 2 staff about the whereabouts of their orders. Meanwhile dozens of orders pile up on the counter because there is no way to put them on the pick up shelf. Angry delivery drivers shout at staff because they can’t find the orders they were supposed to deliver half an hour ago. It’s a mystery to me why sweetgreen is so popular when the execution is so ridiculously poor.

   x8c9s47d3r · 30 Aug 2026

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