Skechers: Shop Shoes & Clothes

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 29 Jul 2026

4.8 10841 ratings · App Store

1. 4/5Great but needs some updates

   I like having the app on my phone because it’s easier to just open it rather than getting on the website. That being said, it could definitely use some updates to be a bit more user-friendly, like the website. The app doesn’t have the option to view out-of-stock items, whereas you can see them on the website, and well as save them to a wishlist and have them email you when your size is back in stock. Otherwise, it’s been very useful.

   Sarah Knoop · 30 Aug 2026

2. 1/5Ridiculous payment problems

   The worst app and web site ever! I wanted to place an order but they didn’t accept my card. Wait, no, FOUR different cards! Just to be clear: all the cards work perfectly everywhere online (except Skechers app and website), all the information was provided by me 100% correctly, I rechecked it million times but it never worked. So I reached the customer service and you know what they offered me in the 21th century? They offered to place an order by phone! They didn’t try to figure out what the details of the problem so they would be able to fix it in future (because the problem is obviously on their side), they just didn’t care at all. And the cherry on the top of the cake: they told me to call to some other company (Zappos) to place my order by phone! But Zappos doesn't even have a half of all items I wanted to buy! And (for sure!) their prices are higher and they don’t provide Sketchers’ promos and discounts, so my order (if I was ever able to make one) would be at least 20% more expensive. Such a great quality of products but such a poor technical part and customer service!

   aska0123z · 30 Aug 2026

3. 1/5Beware of holds on accounts for long durations and no help

   So twice I ordered on the app and charged twice for one transaction I was charged both times you’ll go to place your order and it will charge your bank a pending transaction but not create your order tells you to contact customer service which is a real joy. So then they will tell you need to resubmit it that charges you again. The first pair I ordered the lady was able to remove the pending charges right away now my second pair I ordered cause I returned the first the same thing happened only this time the customer service reps did nothing to help release the hold charge they blew me off told me it would come off in 3 to 5 business days I’m on day 6 it’s not returned still pending customer service blew me off again said my bank has to fix it after I just went through this with another order and a competent person so if you don’t have extra money and time to deal with not only sketchers but your bank cause the employees are idiots then avoid this app go to a store cause this is a horrible way to do business.

   Baby farts mcgeesacks · 30 Aug 2026

4. 1/5Don’t use this app not accountability or service

   Go to Zappos to get sketchers. I only tried this twice but it has been a nightmare. The first time I needed to exchange for a larger size. They said to do that you have to buy a second pair and send back first. Only there is no method of getting the return shipping label off the app to be printed. (Tried forwarding to email to print). The second pair that I ordered came as the actually wrong shoe in every way. It was a total mis pick from their shipping department. So I have a pair of shoes that I have no record of buying since they were wrongly sent to me. When I tried to contact customer service and sent pictures of the received shoes that are in no way a match to the documentation, they offered no replacement or way to return the wrong shoes. I am on my way to sketchers store an hour away, fingers crossed they can sort this nightmare created by the app out!!

   Smtcookie · 30 Aug 2026

5. 2/5Impossible to order from app/website

   The navigation of the app and the products are SO NICE, but there are so many bugs when it comes to checking out that it makes it impossible to actually purchase from the company. I get “transaction failed” messages every time I try to place an order despite my cards being in working order/not expired, plus it takes my rewards I’m trying to redeem even though the order never went through... I have tried contacting customer service multiple times and have yet to receive a response— they don’t have phone lines open due to the pandemic or else I would try calling. Just really disappointed because I am a huge fan of the shoes themselves.

   sklogan92 · 30 Aug 2026

4.2 2888 ratings · Google Play

1. 5/5

   Best shoes and sandals I have ever worn. If you buy on line and don't like them the store will take them back easier than shipping them back.

   LORI BRINNON · 29 Jul 2026

2. 2/5

   So frustrating that you should be able to put in your ZIP code choose the store and see which inventory is available. I choose my store and there is no toggle button, there is no choice from the left menu. I tried three different stores in my area. If this would truly working then when I got to the checkout it would give me the option to pick up in the store or that option would already be set based on store. There is no pickup option on search page or on checkout.

   Terri A · 29 Jul 2026

3. 1/5

   unable to sign on. app continues to crash. suggestion was to update. no help after update. very frustrating!

   Dean Fanno · 29 Jul 2026

4. 1/5

   The app doesn't even load. It closed as soon as I signed in. A message popped up saying the app has a bug and try to download after the developers have fixed it. It's been like this for months

   Gabby Huerta · 29 Jul 2026

5. 3/5

   can't open the app, keeps crashing on me. Fix it please

   Kathleen Mancini · 29 Jul 2026

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• 10.7.0 · 21 Jul 2026