ROSEGAL-1/2 vintage+1/2 gothic

• Free

Last verified 6 Aug 2026

4.1 5824 ratings · App Store

1. 5/5The only place I shop for clothes!

   I’m very picky when it comes to picking out my clothes and don’t even like to shop at the mall because I can never find anything I like. I got advertised some dresses on Instagram and decided to download the app to look at the clothes. I was surprised to see how cheap everything was and how cute the clothes were so I decided to buy a few dresses and shirts seeing as you can return the clothes with your money back. I noticed that the shipping took pretty long so I was also surprised to find that expedited shipping was only $1.89 more. Then, I noticed the tracking wasn’t working so I got worried until after the 3rd day, it said delivered! The clothes were exactly as expected. I will say, you get what you pay for. The material is a little cheap and one of the dresses had a small hole in one of the pockets. BUT overall, I LOVE the clothes. The sizing for everything was perfect, the clothes were very cute, and everything was comfortable! I recommended this app to all my friends and family and have started buying all my clothes here!

   Satellite13 · 6 Aug 2026

2. 1/5Do not shop here!

   Awful experience shopping with this company. My very first order was a nightmare. I ordered two items and it took 4 weeks to get one and I never got the second. When I purchased both items they were in stock and then somehow after a week my order was updated to say both items were out of stock. I asked customer service what that means and they explained that the items would be sent once they were back in stock. These two items were for an event 4 weeks away and I was concerned I would not get them in time. To insure I would, I paid to express ship the items. It took 4 weeks for one item and when I inquired about the other they told me that it would be between 5-10 business days before they would have the item ready to ship out to me. 2 more weeks went by (at this point I accepted that I wasn’t getting my dress in time for my event) and I asked again what he status of my order was. This is when I was informed the item was out of stock and I would not be getting the dress at all!!! No email, no notification, nothing. Customer service then told me that my money for that item went back as credit. Eventually, I was refunded my money back to my paypal account but was told I would not get refunded for the shipping I paid for the item. I feel deceived, irritated, and taken advantage. I filed a complaint with the BBB and that’s when I saw countless complaints about this company. I WILL NEVER SHOP HERE AGAIN and I’ve never said that about an online retailer. So disappointed.

   Sterphasaurus · 6 Aug 2026

3. 3/5Unable to reach anyone about an order I placed over 2 weeks ago

   I found some awesome items in the app, placed and order which I expected to receive within 1 week more or less a couple days. The same day order was placed I received confirmation emails for the order and for my payment. After 1-1/2 weeks I still hadn’t received my order. I checked in app and it says processing. I checked my email to see if any further emails regarding shipping had been sent out. Nothing. So I replied to the original confirmation email asking for information as to how long it usually takes to send out an order, how long a customer can usually expect to receive an order. After a few more days with no answer to my questions, not even a reply to acknowledge they got my question and will get back to me as soon as possible. So customer service not great, in fact it’s lacking at all. At this point I’m trying to live chat. They did respond within 5 minutes of my initiation of the chat and they were able to tell me that my order was recently packaged and that it would ship out by the end of the week. Live chat customer service was very friendly and helpful and they did offer points for the inconvenience of a long wait which was nice. I had been thinking about whether or not to remain a customer and the good customer service helped me decide to stay a customer for now. But the very long 2-3 weeks just to get an order ready for shipping then another week before it actually ships, then not sure how much longer for me to actually receive my order. It seems to me that it’s a little too long. But I’m going to see how this goes. I might place a second order to see if it goes any faster with different types of items. Then I’ll make a final decision about being a returning customer or not

   Aymithyst · 6 Aug 2026

4. 5/5Best app!

   I really love this app and the people from the customer service are so awesome and patient. They have been able to contact right away and can always help me. I already ordered three dresses from them and they were beautiful. My third item didn’t in with my other two orders and I was worried so I contacted the customer service and they told me it was out of stock (it wasn’t when I ordered it) but they said I could wait, get a refund or change it for another one. I decided to wait and it was worth it because as soon as it was back on stock I got my dress. You have to be patient and understanding about the people who work for this company because they have to answer to everyone who uses this. Not everyone will be as lucky as me but I really do recommend this app. Thank you Rosegal for your amazing service. Will totally be buying more things! 💕

   Yaneli Vega · 6 Aug 2026

5. 1/5Horrific return policy/customer service rep

   Never again will I order from this site. The return policy is so outrageous. I called to see if I can get a return / exchange order in process because the size was too big. The first rep I spoke to said I had to send an email along w the order number along with pictures of all the items I’m returning. Waste of time! And really I think it’s their way for us to not return the items and for folks to deal with it. Sorry not me. So I went and let them know this process was awful and there needs to be a better way. The rep then hung up on me thinking that was going to stop me but it didn’t, so I called back and got a nice gentleman. He said a picture was not needed just the explanation of the return and order number. Still though, this process is dumb. I been in the customer service field and never heard I had to email someone to return the item, what’s the point of having anyone on the phone line??What a disappointment. I never want to deal with these people ever again. I’ll stick with the Rainbow clothing store, at least I can return right at the store. If I could a zero to the first rep I spoke too I would because she does not deserve the 1.

   Nina@326 · 6 Aug 2026

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