Rocketmiles

• Free

Last verified 6 Aug 2026

4.8 8426 ratings · App Store

1. 4/5Great App Except...

   I’m a dedicated user of this app and travel 2-3 weeks each month, so it’s perfect for me. However, every week, without hesitation, the app will tell me that there was error. It’ll put a hold on my card for the amount to be charged, but then I’m stuck without a reservation. I’ll repeat the steps of trying to reserve a room and usually on the 3rd or 4th try it’ll actually get me the reservation approved. But then I’ll have a hold for 24hrs for multiple room reservations. I think the app should work the other way around. Reserve the room, get the confirmation first, and then charge my card. This way I don’t have multiple pending charges worth $400-$500 held against my card until they drop off.

   FlightAttitude · 6 Aug 2026

2. 1/5Questionable Business Practices

   couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.

   HotspotPee · 6 Aug 2026

3. 1/5Good old BAIT & SWITCH

   I don’t not recommend using this company. I received dozens of emails soliciting my business. I was promised 4000 bonus miles for my first booking. I finally decided to give them a chance and sure enough, after making my first reservation, I was informed that the bonus miles for my first reservation doesn’t apply to this reservation (maybe they ment the first reservation after the first reservation). After attempting to telephone them, there was no answer and I was prompted to leave a message and emailing them, I called again and after 35 minutes on hold, Cherry told me that the first time bonus miles promotion had expired. I informed her that ever email I received from them mentioned this first time booking bonus of 4,000 miles. I asked to speak to a superior but Efrain has yet to return my call. Beware of this company and there BAIT & SWITCH TATICS!!!!!

   joesabino43 · 6 Aug 2026

4. 3/5You legit get miles but they are shysters

   Do your own diligence when booking. For example, I had to deal with a double charge on my booking ( both Rocketmiles and the hotel I booked through the Rocketmiles app charged me for the night stay) that took over a month to “resolve.” I spent at least 3 hours on the phone (not including the hours of frustration) because of multiple promises from the agents that I spoke with that it would be “fall away” from my credit card bill. In the end they almost refunded the double charge but decide to keep $20 of what they actually need to pay back. Why $20? I emailed and asked them, no answer but I filed a claim with my credit card company and out of frustration they credited me the $20 that they owed. I didn’t get anything for free or an apology, instead they refused to pay back the money they double charged me and wasted my time. Use the app but buyer beware, it could be a long day.

   Funkdugly · 6 Aug 2026

5. 3/5Love the idea ... has some bugs

   I love the idea of this, but the app has some minor bugs ... I selected the hotel I wanted, gave my payment information and hit submit which resulted in an error message. There was no explanation of what the error was. Then I got an email from my credit card company saying they approved the charge. Unfortunately, the reservation wasn’t completed, so I had to redo the reservation process hoping I won’t be double billed ... I did contact customer service and they were of little help. As a side note, after my trip the hotel “accidentally” gave me a copy of the receipt and I now know Rocketmiles got about $20 for every night I booked ... I paid about $149 a night (extra $40 for extra miles) and the hotel charged Rocketmiles $79 a night. Now I don’t really have a problem with this since I got 10,000 miles, but if the money side of things is more important to you, then this program is probably not for you. The clerk told me if I had called them directly and asked for the best rate, there is a good chance I could have gotten a better deal, instead of $109 a night, I could have gotten the room for $95. Of course this depends on season and occupancy status.

   BaldLars · 6 Aug 2026

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