Podium - Small Business Tools

• Free to download

Last verified 29 Sep 2026

4.7 31639 ratings · App Store

1. 1/5Has potential, but….

   Love the idea of the app. However, it would be nice if instead of focusing on new features they focused on fixing the bugs. For example: Approximately half the time I open the app, it logs me out. Any time you go to assign a conversation to yourself, you scroll a bit, it glitches, and then it scrolls indefinitely through the same names. If your name is 15ish or further in line, you’re unable to assign conversations. Anytime you go to assign a conversation to yourself, the menu of names pops up twice. Not a huge issue but certainly annoying. I get the sense that the app works great for people connected to wifi. However, we use it in the field and generally have poor signal. The app effectively ceases to function without a very strong signal. I guess it is what it is but it would be awesome if the app actually worked as advertised. 04/30 edit: We rely on Podium for our customers to send videos/photos to us so we can assess issues. Podium heavily compresses all media files so they are incredibly pixelated and blurry. This is a pretty major issue.

   Iheartpancakes · 29 Sep 2026

2. 3/5Has its ups and downs - Small blue collar businesses read

   Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks. One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached. We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality. There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk.

   Alex Weinheimer · 29 Sep 2026

3. 1/5Very Frustrating

   We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else.

   JakeRiley514 · 29 Sep 2026

4. 5/5Must have Program for Businesses

   I love Podium! I highly recommend to any business owner that is looking for something for customer to be able to contact you easily with text messaging. We have a link on our website that customers click on and book 500% more calls from using Podium instead of a contact form that comes in an email form! It is also tied into all my social media pages so we don’t miss one message. Reviews! YES when I signed up with Podium we went from 50 Google reviews to almost 200 in less than a year I want to say 8 months! That’s just Google not including every other review sites like Facebook, BBB, Yelp, etc. All I can say is you definitely get more back than what you pay for the program! The customer service is amazing most all contact with Podium is text also unless you need to call but I haven’t had the need to call them since we set up our account. A Must Have!!! Thanks Podium!

   Mickolobe · 29 Sep 2026

5. 3/5Having issues

   When paying for a service such as this it’s frustrating that less than a month in it’s not working as it should. Multiple issues, with icon disappearing from my site and messages sent through podium not coming across on my phone like hey should. Many nice features, but requires time and energy on your part to solicit the reviews. I find that many of my customers who already have me as a contact are unwilling to give feedback to a source that does not come across as me. Also it’s confusing to me when an existing customer uses the podium button to contact me instead of using my cell number. My existing contacts don’t appear in podium as anyone I know until I enter them. It’s a lot of work on your end for a service you pay a lot of money for. I’m a small business with very limited time to delve into making this site work for me. They set it up electronically the rest is up to you.

   Queen Lisa K · 29 Sep 2026

Privacy

Accessibility

No accessibility labels collected yet.