Podium - Small Business Tools

• Free

Last verified 30 Aug 2026

4.7 31384 ratings · App Store

1. 5/5Must have Program for Businesses

   I love Podium! I highly recommend to any business owner that is looking for something for customer to be able to contact you easily with text messaging. We have a link on our website that customers click on and book 500% more calls from using Podium instead of a contact form that comes in an email form! It is also tied into all my social media pages so we don’t miss one message. Reviews! YES when I signed up with Podium we went from 50 Google reviews to almost 200 in less than a year I want to say 8 months! That’s just Google not including every other review sites like Facebook, BBB, Yelp, etc. All I can say is you definitely get more back than what you pay for the program! The customer service is amazing most all contact with Podium is text also unless you need to call but I haven’t had the need to call them since we set up our account. A Must Have!!! Thanks Podium!

   Mickolobe · 30 Aug 2026

2. 1/5Very Frustrating

   We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else.

   JakeRiley514 · 30 Aug 2026

3. 5/5BUYER BEWARE!

   This company will say ABSOLUTELY anything to get you to sign up! After being told by the sales rep that we could “absolutely” use our landline number for texting and that it would be “no problem,” we were then told AFTER SIGNING THE CONTRACT that that was no possible. For FOUR MONTHS I have tried to get a refund because Podium could not make my service work the way they promised. I just heard from them today, four months later, that they are able to make it work, but that they refuse to refund my money or apply a credit for the MONTHS that the service wasn’t working as promised, even through I never stopped trying to get my cancellation confirmed and my money refunded. It’s a great service, but they have a lot to learn in the customer service department. Very disappointed and will be spreading the word every time I get the chance.

   RandiMD · 30 Aug 2026

4. 1/5Beware of Podium SCAM

   My name is Jeffery Haynes. I went to a furniture market in Las Vegas and and was adamant about declining Podium. I had declined it the previous year before. The agent kept trying to persuade my wife by promising her unrealistic things. They will promise you 1,000 reviews on less than 30 days and a triple in business revenue. I told them that was a lie and totally not true. The Podium agent then claims he talked to his manager and gave me a 30 day temporary agreement. If he did not deliver on his promises I could cancel in 30 days. When we were presented the contract I specifically asked was it in there and they said yes it was. After 30 days and there was 0% increase, it was obvious they had lied to me. They reviewed the call and then knowingly said because it was not in writing. I told them was it in the contract and they lied and said yes. Please don’t do any business with these liars. I have contacted them numerous times and they wanted me to take half the cost and still end up charging me another full month. There is absolutely no value in this useless product. Please call me before you purchase!!!!

   Podium Exposed!!! · 30 Aug 2026

5. 3/5Huge potential, sputtering mid-flight

   I’m a property manager that knew of Podium for a couple years prior to signing-up for their services. The biggest marketing push from them was their 60k customer base which resonated. With that many customers, we “assumed” that Podium had the bandwidth and expertise to handle our requests — which were addressed before signing a contract. We’ve now been members for 4-5 mos and 1 of the requests was just achieved (porting our office number for text purposes) and the other one while is in operation is broken and doesn’t work properly (a webhook that looks into our CRM for specific data and talks back to Podium). Either way, our business efficiency and I could argue profitability have suffered. I can see the potential and hope that Podium can right the ship so that all companies, not just mine, can maximize their businesses. We’re paying a hefty monthly fee to use this service but I’m afraid the value hasn’t quite caught up.

   Rothrock67 · 30 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.