PENN Play

• Free

Last verified 30 Aug 2026

4.7 117857 ratings · App Store

1. 4/5PENN Play Rewards Don’t Work

   Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had. Additionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. Despite many attempts to contact support, I have received no response on this issue either. A big part of me using PENN for gambling was the rewards system they offered. Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN.

   cmsweet · 30 Aug 2026

2. 1/5Penn Wallet/Penn Cash

   1) I added my own money to my wallet from my bank card & it’s not showing the conversion. 2) When I first uploaded the app I added my own money to get the bonus Penn Cash that I didn’t use right away now it gone as well. 3)I moved & I’m unable to update my new address on Online Wallet, I called the 1-800 number NO ONE ANSWERING, All of the Cashiers at the locations response are the same “I HAVE NOTHING TO DO WITH THE APP & I need to call the 1-800 number that never answers. 4) I’ve had several frustrations when I have accumulated Penn Cash over $1 when I am redeeming my collection the system switches an RED Error Message popped up & snatched my balance to $0 however,Even if I push the call button or go walk to the Cashier they ALL call for floor Staff then floor staff calls for a Floor Manager. The Floor MANAGERS opens the slot machine “TO SAY THEY DO NOT SEE WHERE I REDEEMED MY CASH”

   Disappointed x’s 10 · 30 Aug 2026

3. 1/5Terrible Customer Service

   Do not expect to receive assistance of any kind for any type of issue you may have with this app or its promotions. I have been trying to get a resolution for months with either no response at all or the times I have gotten an email back it was very clear the rep did not take the time to read my issue to be able to address it correctly. It was a pre populated response that did nothing to correct my problem. I created a Penn Wallet and stored my credit card information in the wallet. I have yet to receive the $25 the promotional offer states I will receive for completing those steps. When you connect to a game with your Penn Wallet you are supposed to receive an additional $15. I assure you if I haven’t received the $25 for creating the wallet account I surely am not going to trust to actually use the account and allow them to take money from me when they still haven’t given what they claim they will give. You would think this would be a cut and dry complaint/resolution. Either they are shady or they just don’t care enough to address issues that their customers bring to them. Either way it isn’t a good look for them.

   Hyphema31 · 30 Aug 2026

4. 1/5Pathetic payouts

   Selected for BIG drawing… 25 people drawn to win up to $2500. Larger winners go to left on stage, smaller winners go to right. I won $100 in free slot play. If you were directed to go to the right the amount won WAS NOT ANNOUNCED. Of course even Ameristar was embarrassed at that kind of win on a BIG DRAWING night. Absolutely everyone I talked to had one of two comments 1) You have to be kidding me or 2) I thought $500 was the minimum! Why would Ameristar cultivate that reputation when paying free slot play? And how many other WINNERS were so fortunate to win $100 in Free slot play, 20 of the $25? Why infuriate your loyal gamblers with this type of drawing. If Ameristar can’t afford a decent drawing they should just eliminate it as this is very damaging for your reputation. Ameristar is no place for the moderate to medium gambler. My experience the last several times has been horrid. $190 in one machine, no bonus games, $100 In another machine, no bonus. Horseshoe and Harrah’s might not be any better but they absolutely cannot be any worse. Give me one reason as an Elite level player why I should continue at Ameristar.

   Rgbymom · 30 Aug 2026

5. 1/5Terribly designed app!

   For all your information at your fingertips, everything you need to know, this app is lacking having information on your information, the information they do show is confusing to find, incomplete, unclear and and confusing. Click on a section to find out more and it tells to download the app, takes you to the App Store for the app you are already in then tells you to log in. The explanations of PennCash PennCredit are terrible, don’t tell you that there is a difference (PennPlay Credit can only be used to bet on sports), how to use it for casino play even though in the ESPNBet app that directs to create an account and tells you “Free Penn Cash” and then again in the Penn Play app “Use on slots in person or online”….. i’ve been searching the app clicking on everything back-and-forth and talked to Support twice for over an hour now and can’t figure out how to get it for slot play and I don’t want to click on it and get stuck with this sports bed like my mom did I don’t watch sports. I know nothing about sports. Anyway enough rambling absolutely terrible app.

   Coins to · 30 Aug 2026

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