OYO: Hotel Booking App & Deals

• Free

Last verified 28 Jul 2026

4.7 9046 ratings · App Store

1. 5/5Worst experience

   Oyo never supports their costumers when we visit hotel by oyo booking. I went to delhi and booked room from oyo , oyo was showing me 700 rs per night I booked the room and paid in advance but when I visited hotel but the manager denied me to allow the room and said there is no any policy. We don’t give any room under 1200 rs. I requested many times that I booked it from oyo she was not ready to listen at any cost. Then i called costumer care number they were bzy they received my call after half an hour and they didn’t solve my problem i had to wait at least 3 hour but they did nothing to me. After all this thing i talked to hotel manager he provide the room without oyo booking and charge 1200 RS …since the day I decided I would never use this app again and Never suggested anyone about this app.. this incident occurred in 2019.. and the same incident occurred right before my eyes in 2022. They were couple and were struggling like this.. so I decided to write a Review for OYO..

   khan shiraz 055 · 28 Jul 2026

2. 1/5App was great but not the booking system

   First of all the app was great which I used to book an OYO room few days prior to my arrival at my destination city. I requested for an early morning checkin as I was landing early and when I landed I opened the app to get the directions and it mentioned that my booking was cancelled. It was cancelled without my knowledge and I didn’t receive any notification or an email regarding this. I don’t know who cancelled the booking is it the hotel or the OYO service but I was stranded in a new city without a place to go. So I tried my luck again and used OYO app to check if there were any hotels available for an early morning checkin and the OYO app showed me that the very hotel which I booked earlier is available for checkin and this time I made sure I paid and I received the confirmation email and the app showed that my booking was confirmed as well. I felt relieved and booked a cab to the hotel and upon my arrival when I showed my booking confirmation the hotel representative told me that they are 100% booked and he can’t accommodate me. Then why the HELL OYO app allowed me book it in the first place. Then after a long battle with the OYO customer care I was given another booking with another OYO hotel which was 10 mins away. As I was alone and young it wasn’t a big deal for me to go to another hotel and stay there. But for people who arrive with their families or for older people it would have been quite difficult for them to go through this hassle. Not using this app service again!!

   RV655362 · 28 Jul 2026

3. 1/5Extemely hard to cancel, customer service play games to have a good rating.

   I booked a room 2 night with allowable cancellation until 7 am the day of(I booked just slightly earlier). Unfortunately, I had picked a more distant hotel to my errand and so had to cancel and hopefully rebook at a different branch of theirs. I spentt 30 minutes or so trying to navigate the self-service until finally I had had enough and tried to reach a human being… it is impossible. With A deadline with a deadline to check out of the refrigerator and I guess to cancel coming up. I had no choice and a chance to call the reservation line the gentleman explain the situation to gentlemen gentlemen insisted that since I was going to book another hotel to book it first, and that he will subsequently passed me on to somebody who will help me cancel the original reservation. And he would not budge on this. So I told him yes that’s fine. I will pay my dies. I know that they will be gouging me anyway. I escalate the complaints at some point at British. The ah sequent phone call was hreyrnu more . His basic question was that if the refund went through and what is his rating. I have a 1. By limiting his role to checking where the refund came though, he then thinks that he will get a ( for that when the whole isshe to befjn with was how hard it was to get it. What a joke, entcabeat emptier

   Anonymous 644892 · 28 Jul 2026

4. 1/5Nightmare experience

   I booked 3rooms in OYO hotel in Bijāpur, Karnataka, India (Oyo capital Meridian)for my parents and family. Booking was confirmed and everything was paid online. After my parents reaching the hotel they were told they won’t get rooms since we have paid it online. Then i talked to OYO customer service and they suggested me to move to different property (Oyo Basava Residency) and we accepted it. After my parents reached the other property, same issue here also. Here also property owner denied to give rooms. He asked us to pay the amount in the hotel and then we will get the rooms. Again they asked us the price 25% more than what we booked for. I called to customer service and they told they will refund the amount which I paid but it will take around 7 to 14 working days. Is this the experience you guys provide? I booked 3rooms for family and I was not traveling with them. Aged parents were waiting outside the hotel without getting the rooms. I spent one whole day talking with your customer service team. There is no way to talk to higher authorities. Even Though i booked the rooms and got confirmation I didn’t get rooms and now I need to wait for 7 to 14 days to get back my money. I lost my time & peace of mind. Who will bear this loss? I would like to thank Oyo for all this loss and nightmare experience. I’ll never again book any rooms through Oyo.

   Raj_smg · 28 Jul 2026

5. 5/5Room 135 at OYO

   On the august 17th me and my friend rented the room and it was spectacular! We decided to extend until the 20th because of all the hotels trinity in Texarkana is the best!! Room was very clean, the bed was to die for, I literally slept like a baby!! I will book again as im sure they will fix my room and act accordingly to getting us into a new room.I’m having some problems with room 220 and condensation of the of air conditioner no phone and toilet doesn’t flush properly at all which I addressed yesterday around 3pm when we checked in through the oyo app. but other than this time which I’m sure they will fix, I will then give another five star rating

   Lor'ren87 · 28 Jul 2026

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