Outback Steakhouse

• Free

Last verified 30 Aug 2026

4.8 117887 ratings · App Store

1. 1/5Never have I ever had such a bad time.

   My family and I recently went to the Outback Steakhouse in Clay, NY, US. We have been going to that location for many years. We got an appetizer of your cheese fries which were undercooked, we chose to be kind and not comment on that and eat them anyways. For my kid’s main entree they each got mac’n’cheese, which they have gotten for years. My oldest noticed it the first bite, it tastes horrible. The ‘cheese sauce’ tasted like expired yogurt, and it was a horrible consistency. We kindly inquired about this to the waiter, who provided a blank response of we could take it off the bill. He did not offer to see if something was wrong with it, take it back to the kitchen to see if something was wrong, or see if the recipe had changed in the last year. All of which could have been easy tasks. To say I’m disappointed is an understatement. The food has always been amazing, and we look forward to coming there when we can swing it. But the disrespect we were handled with along with the poor quality of the food is too bad to ignore.

   Clotho_Youtuber · 30 Aug 2026

2. 1/5Ripped off by outback

   My husband and I ordered dinner the other night and the bill came to a little over 50 bucks. The steak we received was nearly not edible. There was so much gristle and fat in the steak that when I was done, they were like 27 pieces of steak chewed up that could not be chewed because the gristle. When I was done, the grissle and fat were piled on the plate, and it was a palm full! I bet it had to be 3 or 4 ounces. When you pay $28 for a steak, you expect to be able to eat the steak. If it wasn’t a carry out order, and so far to go back to return it, I would’ve taken the play the scraps back to shows the manager. If I was dining in the restaurant, I would’ve given it back and walked out. Where in the world does outback get their beef? I also asked for extra bread and did not get that. I’m very disappointed. We have not been to Outback in quite a while because last time they gave me somebody else’s order, and I had to take it back to Outback to get my order and give the other order back. This place just can’t get it right.

   🤮😡🤮 · 30 Aug 2026

3. 1/5numerous messed up orders

   I have been a customer outback since the day they opened in Sebring, Florida. I always order the cheese fries with no bacon, layered cheese and extra ranch dressing. It is more often than not that my order comes out incorrect the majority of the time and there is bacon on it, which I cannot eat physically or the order has been noticed with the bacon where they remove it sprinkle more cheese on it put it in the oven for a few seconds and burn the cheese and the order. Looks like it’s been cut in half due to the mistake instead of redoing it correctly. The past three times my order has been not only incorrect with the cheese fries not only do I not receive extra ranch. I receive no ranch plus the otters that I order are not even the correct ones and the turnaround to fix the mistake is way past due as if I am given a couple $10 gift cards for cheese friesto hush me up thinking I’m content when my order is always close to $100 each time because I don’t just order cheese fries. The additional part of my disappointment with this restaurant is the customer service over the phone for takeout I believe the gentleman‘s name is Jared very disrespectful has a very bad attitude says things such as “we’re about to close anyway, so I’m not gonna even bother to take your order when there are 30 minutes remaining disrespectful comments, such as maybe you’re the problem, hoping that it gets better soon because I truly enjoy the food when it’s correct

   BoJo fam · 30 Aug 2026

4. 3/5Good for dine in, bad for online ordering

   The app tends to work well for diamond customers but here is my review for the online experience. This is second time I’ve had problems with the mobile app. The application (app) takes the customer online to place an order. After taking the time to click everything you want and hit the place order button, an error appears telling me to call the restaurant. The problem here is the wasted time. If the application is not working, than don’t let me order. I thought the point of having an app was to make ordering fast and easy. Not having to navigate through the steps only to be told there was an error. Please fix or improve the experience. I would also like to point out that the mobile app IS online ordering. The mobile app actually takes you to the internet to place the order rather than allowing you to use it. It’s basically a waste of everyone’s time to make it seem as if the app does anything more than send you to the internet to do anything in the first place.

   parra520 · 30 Aug 2026

5. 5/5Useless

   This app is useless and has been for years. It will not allow carryout orders to be placed in my area - a major metropolitan area north of Baltimore. It shunts you out to the regular website. The regular website is just as annoying, and also has been for years, because it oscillated back and forth between letting you have an account and making you enter all your account info (including your car info for pick up) every freaking time you place an order. We like Outback food, but having to enter all the information, and not being able to do repeat order (like my little dinky pizza shop across the street can!) is infuriating. For a national chain, it is really pathetic and sad that they can’t get a simple mobile commerce service right. I’ve been making these same comments for years, no change. What really burns is that after entering all your personal and order information each time, the website asks you about your experience. One of the questions is something like “if you had not been able to use our online ordering service, what would you have done?” This possible responses include things like “gone somewhere else,” “ordered by phone,” “gone for table service,” etc. I guess not enough people are saying they’ll eat somewhere else, so they don’t bother to change a thing. So much unnecessary hassle for what should be a very simple fix.

   17Me1717 · 30 Aug 2026

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