Nuuly

• Free

Last verified 4 Sep 2026

4.9 28426 ratings · App Store

1. 1/5Proceed With Caution

   I am disappointed with my Nuuly experience. Things started off great with my first box, got everything quickly and it fit perfectly (i did research outside of the app to have the best shot at this). Everything has been TERRIBLE since. My second order NEVER made it to me, it returned to the warehouse or something. The only reason i got a refund is because i contacted them. After explaining what had happened they offered me one free item and refunded the box cost. This is where I get really frustrated, i went to reorder my items that i had spent way to long selecting and they weren’t available, the best they could do was tell me approximate return dates for the items, ranging from a couple of days to weeks. Yesterday I finally saw most of the items i wanted in sizes that could work and now I am getting an email saying they are subbing one of my items with something that looks NOTHING like it. I wasn’t given a choice to pick another item and this item wasn’t even from my save closets, there for money wasted. Worse still is that there isn’t an option to alert them that you aren’t interested in the item. If i want a surprise i would ask my dad to go by me some pants. All of this to say proceed with caution, the time spent is probably not worth the effort if this is the experience and customer care being offered.

   Not so sure yet · 4 Sep 2026

2. 2/5Not For Me

   The app works pretty good, but the messaging is confusing if you click out of it. I had a hard time getting back in, so I had to email my rep instead. This service though, is not for me. Think about those rental bowling shoes you gave to wear when you go howling. This service is very much akin to that. The clothes comes with a Nuuly smell/perfume and a cringy worn feeling. The pieces I received were well worn, and while rewashing them with a free and clear/frangrance free detergent helped, some pieces still needed a lot of additional help with ironing and steaming and still probably won’t wearable. It’s in an interesting idea, but I think if you actually want people to purchase the items, the company has to make them wearable out of the bag (they should clean and iron and steam the clothes and should at least feel like new). Also they need to cap items at a certain amount of rental usage and retire them to their thrift shop. I was going to try again with “new arrivals” but it’s just too much of a gamble. I recommend saving your money and skipping it! One more thing - they wanted to charge me slightly more/ about the same for a used white shirt, than what anthropology was selling for at brand new. (Anthro has it on sale) Definitely do your research… same with a free people jacket… it’s on sale and costs less than buying a used item. Just because it’s discounted, they might be on sale elsewhere! Keep that in mind. And if you do proceed, you’ve been warned!

   lizbethc · 4 Sep 2026

3. 3/5Downhill

   Nuuly used to be my go to. I have been using it for years. It used to be reliable and most items came new or in like new condition. Now, it is rare that I get a Nuuly package without a complication, whether it be a missing item, replaced item, stained item, or completely worn out old item. My most recent shipment came with one replaced item and two stained items, leaving me with only three of six items. Customer service always refunds me $17, which I appreciate. But when I’m relying on certain pieces for special events or vacations, this makes for a huge last minute “NOOO what am I going to wear” fiasco. Then I have to do last minute shopping, sometimes doing overnight shopping costs, etc, just to get at item in time for my event or vacation. Just to update, as I received a reply. I always contact customer service, and they do offer refunds. But it is the hugest hassle to order and be short an outfit, CONSISTENTLY. Now when I order, I think “hmmm I wonder what item they will substitute out or what item will arrive damaged, etc”. I have little confidence in receiving a perfect order. If this continues, I will end up cancelling for good.

   Klausterm · 4 Sep 2026

4. 5/5On my second month… great so far!

   Make sure you read how it works! I had misunderstood how Nuuly works, and had only sent back 3 of my items. I assumed you could keep a few and rent new items so long as you kept your subscription going. Well you can’t. You can only keep all 6 items, or send back all 6 and get an entirely new set of 6 items. You can’t keep a few, exchange a few, etc. If you decide to keep any items then they charge you as they assume you are purchasing the items. It is however at a discounted price. I did not want to purchase, I simply did not understand how the service worked (definitely my fault for not reading their service description in detail). Luckily they were super quick to respond and helped me to correct that within 24 hours. I did have to send the other 3 items back and pay for shipping, but they were lenient and understanding and I did not have to pay for the items! I have only done one subscription thus far, but I would highly recommend this company! Of the 6 items I rented, 3 of them were brand new with tags attached and the other 3 were lightly used. It’s a fun way to try new items, especially items that you wouldn’t purchase otherwise. I’m going on my second subscription and just rented 8 items for a big trip I’m doing. Loving the styles, the variety and how many items you can get! Perfect for fashion lovers like myself!

   K. Maria Jeanne K. · 4 Sep 2026

5. 4/5Love this service, excited to see how it grows

   I love this service. It has really helped me curtail my clothing spending, and I’m excited to get my box each time. The service, the process, the clothes - all top notch! I have a few small suggestions that I think could be done to improve the in-app experience itself: 1) A scrolling progress bar. Sometimes I’m scrolling and scrolling and unsure where I am in the options (25%? 90%?!). 2) A way to queue up what I would like to pick for my next box. The closet is great but just holds everything you ever ‘like’. I’d like a way to narrow it down in sort of a staging area. (In addition to ‘My Closet’, maybe a ‘My Fitting Room’?). 3) Preventing the app from refreshing on its own. Sometimes even if I leave it up in the background and want to come back, it’ll refresh and lose where I’ve been scrolling and I have to start all over. Like I said, I really love this and am excited to continue using it. These are just small suggestions to continue to build on an awesome app and service. :)

   kwatt154 · 4 Sep 2026

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