Norwegian Travel Assistant

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Last verified 28 Aug 2026

Shown for US

4.8 18238 ratings · App Store

1. 5/5Antiquated check in system

   Did you know that Norwegian cannot transfer your luggage to the next flight when you have booked separately a connecting flight with Norwegian? You have to take out the luggage in Oslo from Bergen and then recheck it again to continue with the same airline!! You also have to go through security again! Who designed this antiquated check in system? All other airlines can do this. Delta, AA, SAS, Southwest etc. it’s time Norwegian accepts there are 2000 century software systems available. I’ll try SAS next time

   Hook888 · 28 Aug 2026

2. 4/5Fairly happy

   I flew from LAX to Bergen, Norway, with a layover and plan change in Oslo. I checked my guitar (Epiphone Les Paul) in a hard case as I couldn’t bring it on the plane due to size. Got to carry it to to the gate at LAX, but had to leave it there. I then did not see it until Bergen, Norway. When I opened the case, the rhythm/treble switch had broken off. I ran around town the next day to find a replacement switch and finally found one for 250 NOKs and had a friend solder it on for free. I paid $93 at LAX to check my guitar as “special luggage” and I thought it would get special treatment. Other than that, the airline is reasonable and efficient and well worth considering.

   Pølsemaker'n · 28 Aug 2026

3. 1/5App and airline are the worst

   It would very nice to be able to see past booking even if it already happened. That would be handy when the airline cancels your ticket, ask you to do a refund claim then disappear and the flight information no longer appear in the app. I received an email saying that I will get my refund, it’s been over 2 month now and still nothing. Obviously this airline did not go out of business since I’m receiving email to book my vacation. App is useless, airline with horrible customer service and basically just gives lies to customer to keep them quiet. I prefer dealing with layover with other airline co., than dealing with no stop flight who provides horrible business.

   JustMe231279 · 28 Aug 2026

4. 2/5Barely Functional for Use During Travel

   The app wouldn’t let us add our boarding passes to the Apple Wallet, saying that you need to be checked in to do so, both ways. This was after we’d checked in. It had information updates after we received them by text message and had no new information on delayed flight times when the original delays had been extended. I don’t see the purpose of the app if you can receive texts with the same information. It was an easy way to access our confirmation numbers, but we never needed them as we had our passports. We had a pretty good experience with the actual airline—just not the app.

   Steveshooman · 28 Aug 2026

5. 1/5Does Almost Nothing

   I downloaded this app in order to track the status of a recent trip to Europe. Almost none of the features in this app work. You can’t book a seat (which I already booked, but the status says I haven’t), you can’t change your meal, you can’t book your luggage, and you can’t even contact customer service for help. I have booked three different flights on three separate budget carriers for this trip and the other two have none of these problems. I am already checked in to the other two legs with zero issues. Due to where I live there aren’t many carriers operating out of the nearest airport, but navigating through Norwegian’s app has rendered driving an extra two hours more convenient by comparison.

   phaedrus poe · 28 Aug 2026

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