NBS Benefits Mobile

• Free

Last verified 6 Aug 2026

4.7 2549 ratings · App Store

1. 1/5The worst Benefit company

   This is the worst benefit company I’ve ever had. I use them for commuter benefits. And the money I should have is never what they show. They have hidden a total of $378 which coincides 2 train tickets. I have taken screen shots and when they are confronted, they say “they’ll get back with me” and never do. I dread the new year coming up because I always have to pay out of pocket, which is why my balance is always off. They blame it on the “system updating”

   Davefree11 · 6 Aug 2026

2. 5/5Very convenient

   I use the app to buy eligible items at the end of the service year since you can only rollover $500. Anything over that I buy thru the FSA store. First aid supplies, menstrual supplies, readers, anything that’s eligible. That way I’m not losing my money and it’s stuff I have to buy anyway. I can upload receipts for medical services rendered. It’s awesome! Plus there is a gal I call locally if I have a problem. Well worth the money. For the service and the app just makes it that much easier to use the service. Keeps track in real time of my eligible medical transactions.

   Kalohe65 · 6 Aug 2026

3. 3/5About the app...

   The current year should be the first thing you see not the previous years first. You have to scroll to the right through all the past years to get to the present every time you log in. Why??? When I first started using the app I disliked it. I didn’t find it very user friendly. Now that I’m in my 3rd year (I’m late in the flexible spending world) of using it I know where things are so I’m used to it’s “flaws”. But it shouldn’t be like that...it needs to be made more user friendly. In addition, another thing I’d like to see change is that if there is a pending claim that needs my follow up info and I then submit it, there isn’t a place that says NBS sees where I have submitted more requested info. Why not have it say “for review” or “submitted” again instead of displaying the word “pending” because it was already “pending” in the first stage of my claim? I almost want to send a message that says “ok I’ve sent you more info”. I don’t do that because I THINK they see when I attach more documents... I do want to mention that anytime I’ve needed to call NBS with any questions that I may have (mostly has to do with what my company has set up for it’s rules) they have always been extremely nice and helpful! Thank you to the staff that work so hard in dealing with (possibly a lot of disgruntled people aka the public) you are always courteous and professional and it’s really awesome when you finally get someone on the line that is N.I.C.E and helpful like you all have been! THANK YOU

   kitt kitty · 6 Aug 2026

4. 5/5User Friendly and Fast

   I love both the website and app because it is really user friendly. My claims are processed fast and I usually see reimbursements within 2-3 days! I have never had a bad experience with them. Extremely happy with their service.

   Ajwalsh09 · 6 Aug 2026

5. 1/5App is horrible

   Horrible experience using the app. No transaction history. No eligible expenses listed. Wrong available dollar amount. Wrong used dollar amount. Wrong calendar year!! It’s 2019 and the app dashboard showed 2014. Searched transactions, changed dates, no information. There is no useful information on the app. No history. No informative information. Eligible services not listed. Saying, “There are no eligible services.” I contacted customer service. They offered no support and didn’t have access to the app. Saying they only offer support on the web browser version. It’s like they made an app to tell customers that they do have an app, but then the app is totally useless and no support. Working with NBS is always difficult and always a let down.

   801governor · 6 Aug 2026

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