AppCorpus
Market US

National Grid

by National Grid plc

iPhone · iPad

Active Last checked 30 Aug 2026

Quick verdict

What it is
Store information collected; independent summary not yet available.
At a glance
  • Free to download

Categories and search queries

Official categories

AppCorpus categories

Key functions

Function Availability Access Scope Evidence
Free app Yes Free Store published

Screens

App Store

21 store screenshots

National Grid ipad screenshot 1
National Grid ipad screenshot 2
National Grid ipad screenshot 3
National Grid ipad screenshot 4

Pricing & paywalls

App Store

  • Free

Ratings & reviews

App Store

4.8 11270 ratings · App Store

  1. 5/5Awful App

    I can’t view past bills. I can’t view usage history. I can’t even view my currently bill. It’s cumbersome to log in. When I sign in using my account I am immediately asked to enter my name and email again. What’s the point of logging in? Because you have saved my payment info? Except even then I’m not actually logged into my NationalGrid account, just logged into a SpeedPay payment portal. So SpeedPay has my payment info saved. I have to go to my email to see my bill and then come back to this app and enter the payment amount. Apps are supposed to improve efficiency. This app reduces efficiency. Devs, please use any cable/internet app or the PSEG or LADWP apps to see how an app of this nature is supposed to function.

    twoarmscollin · 30 Aug 2026

  2. 1/5I can’t log in anymore

    I can’t log in anymore and now I get , on the top of page it says “Account”. Then about a 1/4 of the way down it says “No Data”. With the way the prices go up for them to service us. You would think they could fix the app. You sent a reply for more info about this app. But in the reply you say that people are getting the same Problems as me. Just fix your app. In fact fix everything. You want paperless billing, so I signed up for it. The thank you we get is a bill with 1/2 the info. What are you people bidding. We have meters that are extremely old. My father bought this house in the 60’s and it’s never been changed. But keep giving yourselves more raises. In fact the town has contacted you about a tree in front of my home. Your wires run through it. This is a real big tree. Branches fall from it all the time. I have fixed my fence 4 times. I repaired my front lamp post, because of big branches. It’s hit my gate and front stairs. I repaired my brick stairs and fixed my walkway a few times. Next time you and the town will be sued.

    Usapower01 · 30 Aug 2026

  3. 5/5The WORST APP EVER!!!

    It’s absolutely maddening to even try and pay your bill on this app. Screens don’t load, you can’t view your bills, can’t view your energy usage, etc.. Can the developer of this garbage app explain why this app even exists like this? How is anything on this app fully informative for the user / customer ? How is this app, in anyway, user friendly? It’s a joke.

    AmIanidiot? · 30 Aug 2026

  4. 1/5Useless

    What is the point in using this app? I have used many apps from different utilities and this one is by far the worst. Apps are meant to improve the experience of the user by making it easier than doing an alternative action (i.e. google maps app is easier than using the google maps website on mobile) and this is true for most apps. However this app somehow make the user experience worse. I will stick to using the mobile website since it’s far most useful than this thing. No energy usage statistics, hard/difficult to sign in without the account number(why can’t you just use the login like the website), it’s not easier to pay your bill, and you can’t make edits to your account. I wish I could give this app less than 1 star.

    berto7500 · 30 Aug 2026

  5. 1/5Come on National Grid

    Man I don’t think I’ve ever written a review before good or bad but my god one star was 11 too many. This mobile app would be bad for 2009’s standards. Now it’s bad enough that it sunk below so bad it’s funny down to irritating. It’s almost but not quite tragic. Sign in is totally shattered, not even broken. Even more amazing than having to enter payment info into a company’s mobile app every month is having to re enter your actual account info into a company’s mobile app every month. It’s like someone in charge put up a 15% completed placeholder app and then the entire company just vanished. I am deeply, truly surprised by how stunningly bad this app is.

    Michaelh2382 · 30 Aug 2026

Privacy & accessibility

App Store

Privacy

  • Data Not Linked to You — Analytics — Identifiers — Device ID Developer declared
  • Data Not Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
  • Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
  • Data Not Linked to You — Identifiers Developer declared
  • Data Not Linked to You — Usage Data Developer declared

Accessibility

No accessibility labels collected yet.

Versions

App Store

  • 2.1.3

    Updated on-screen payment descriptions.

  • 2.2.0

    Upgrades to the payment system. Bug fixes.

  • 2.2.1

    Mobile app improvements

  • 2.4.0

    Mobile app improvements for National Grid Customers.

  • 2.4.1

    Bugfixes

  • 2.4.2

    More bugfixes

  • 2.4.3

    - UI changes for rich user experience - Bug fixed for newer iOS versions

  • 2.4.4

    - UI changes for rich user experience - Bug fixed for newer iOS versions

  • 3.0.0

    • Quickly report outages via text message • Bill payments remain at your fingertips • Register for outage text alerts to stay informed

  • 4.0.0

    • Sign in or register for online access to your account • View account and bill information • Review your recent payment activity • Sign in to Speedpay to make a payment

  • 4.1.0

    • Biometric Login

  • 4.2

    • View your current bill right in the app and download a PDF version when you’re signed in

  • 4.3

    • Enroll in paperless billing right in the app

  • 4.4.0

    • Now you can schedule a payment with a new or saved bank account — without having to leave the app.

  • 4.4.1

    • Now you can schedule a payment with a new or saved bank account — without having to leave the app.

  • 4.5.0

    • Fixed an issue where cash-only customers may have been incorrectly routed into the bank payment flow, causing an error. • If you're currently enrolled in a payment plan, you can now view your plan's details including plan status, total amount and installment amounts.

  • 4.6.0

    • Bug fixes and performance improvements

  • 4.6.1

    • Fixed an issue that was causing the Outage Map to not load for some customers.

  • 4.7

    • View up to 2 years of billing and payment activity right in the app • If there’s been a decrease or increase from the previous month’s bill to your current bill, it’ll now be noted in the Current Bill section of the Billing tab • Minor bug fixes

  • 4.7.1

    • Bug fixes and performance improvements

  • 4.7.3

    • Bug fixes and performance improvements

  • 4.7.4

    • Fixed an issue with Account Balance in the payment flow for some customers.

  • 4.8

    • View a graph of your energy usage and compare how it varies month to month in the new Usage tab.

  • 4.8.1

    • View a graph of your energy usage and compare how it varies month to month in the new Usage tab.

  • 4.9 · 7 Jul 2026

    • View a graph of your usage costs and compare how it varies month to month.

Alternatives

Availability by market

Data quality & evidence

Page completeness
Live store listing
Last verified
30 Aug 2026
Sources
App Store

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