MyNovant

Name: MyNovant
Rating: 3.7 (733 reviews)
Author: Novant Health

by Novant Health

iPhone

Active Last checked 6 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Medical
Health & Fitness

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Free	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store

5 store screenshots

Pricing & paywalls

App Store

Free

Last verified 6 Aug 2026

Ratings & reviews

App Store

3.7 733 ratings · App Store

5/5Love this app!
Novant is by far the best! In 2019 I battled lymphoma with another hospital. They never kept me up to date with anything. In 2020 it came back. I was a wreck. I had test after test done and blood work every day. I downloaded the app and I see the results (most of them) the same day. Some requires longer. I could easily access everything while going through treatment. I kept up with it especially when I was worried. My husband was able to use the app with ease through the whole process. It’s been 3 years post treatment and I still love it it connects with my drs and I can easily send a message to them. They would reply fast. Their new update was confusing at first but I quickly figured it out and I think it’s better. It’s got it’s flaws but I really love it. All in all. I would recommend this app and novant to anyone. I’m alive thanks to them! 😃

Stacey Goodman · 6 Aug 2026
5/5Best Doctor
My review is about Dr Steven Poletti and his team. They are the best and I recommend anyone that is having problems with your back you need to see the specialist at Novant Health Spine Institute. To me Dr Poletti is the best, but all the doctors there are the best. Love you guys and thank you so much for everything you have done for me and my family and also friends of mine that have gotten treated there. God bless and keep up the good work.

Ms Jenks · 6 Aug 2026
1/5Very Slow
The mobile application is extremely slow and requires an unreasonable amount of time to load. It takes several minutes to open, and between each step the user is forced to wait up to five minutes, which significantly disrupts the overall experience. This level of delay is unacceptable for a healthcare-related application where efficiency and reliability are essential. I strongly encourage the team responsible for this application to prioritize performance improvements. Optimizing the app’s speed, stability, and usability would greatly enhance the patient experience and ensure that the service meets the standards expected of a modern healthcare system.

Wafa_Ismail · 6 Aug 2026
1/5App Not Secure!
Novant pretty much forces patients to use the app for everything. But it’s not that secure. No 2-Step Authentication or is that feature buried somewhere within the app? And the billing feature does not offer option to dispute or question a bill that is incorrect/needs to be reviewed for accuracy. BUT it or somewhere in the Novant/app stratosphere sends text messages and other reminders including snail mail ad nauseam to pay a bill. Not a problem except when a bill is disputed but what if I only want one type of billing notice which I prefer to be via the app. It really is upsetting that the app does not offer—to my knowledge—the “two-step authentication” option. Sigh.

Zxcoops · 6 Aug 2026
1/5Liked Previous App Better
I’m sure they had their reasons for changing their app, however, this app is terrible. I can’t book an appointment online for the same places that I’ve done before with no problem…for some reason it has me programmed for another state that I can’t switch…I couldn’t update that I got the Covid vaccine- the doctor had to do that…Went to chat to have them book an appointment and got timed out very quickly when the person was looking into setting up an appointment so now I have to call. This is actually my first review but I had to do it because I hate this app version that much

122255661 · 6 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Financial Info — Other Financial Info Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Health & Fitness — Health Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Sensitive Info Developer declared
Data Linked to You — App Functionality — User Content — Audio Data Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Product Personalization — Usage Data — Product Interaction Developer declared
Data Linked to You — Product Personalization — User Content — Photos or Videos Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Health & Fitness Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Sensitive Info Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — Product Personalization — Location — Precise Location Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

4.3.2
We have released several minor updates to improve the overall MyNovant experience.
4.3.3
You can now enroll to receive text messages for important information related to your upcoming visits and medical care.
4.3.4
We have released several updates to improve the overall MyNovant experience including improved messaging when the app is not available and changing our timeout from 3 to 10 minutes. After the app times out, it will be restarted.
4.4.0
We made it easier to pay your Novant Health or Novant Health New Hanover bill without logging into MyNovant. We also made password management easier.
4.4.1
We have made it easier to get transportation to and from your appointment with links to Uber and Lyft. Check out our Transportation Assistance page from the Hamburger Menu!
4.4.3
Issue with selecting family members is fixed. You can now see more content on certain pages. In addition, we have made infrastructure changes to MyNovant that are required to continue using all of the features in the app.
4.4.4
We improved our messaging, improved navigation to the Lyft app, and updated the navigation for the Symptom Checker feature. Upgrade and check out the updates!
4.4.5
We made it easier for New Hanover patients to pay their bills and improved the Find a Doctor capability. There are also several updates to improve performance and enable future updates. Upgrade and check out the updates!
5.0.0
We are excited to welcome New Hanover patients to the logged in MyNovant experience. See the page that gives you access to everything you need as part of the MyNovant experience and our new Welcome page! We have also included the capability to provide us with feedback – Check out the Give Feedback feature. This release also includes several minor improvements.
5.1.0
We are excited to welcome New Hanover patients to the logged in MyNovant experience. See the page that gives you access to everything you need as part of the MyNovant experience and our new Welcome page!
5.2.0
We have made infrastructure changes to MyNovant that are required to continue using all of the features in the app. This release also includes the removal of our chatbot feature.
5.3.0
We are happy to announce that you can now mark Healthy Headline articles as favorites so you can read or refer to articles that interest you at your convenience.
5.3.2
Our newest required release contains many important infrastructure releases to improve the experience. We have identified an intermittent issue with this release. When navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience.
5.3.4
Our newest required release contains many important infrastructure releases to improve the experience. We have identified an intermittent issue with this release. When navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience.
5.3.5
Our newest required release contains performance improvements during the startup process and updates to consolidate the experience for our coastal patients. There is an outstanding issue - when navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience.
5.4.0
We have improved access to video visits and visibility to options for our South Carolina patients. In addition, we have changed the MyChart Terms and Conditions. There is an outstanding issue - when navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience.
5.4.1
Our newest required release contains many important infrastructure releases to improve the experience. We have upgraded MyChart to resolve some bugs related to page navigation.
5.4.4
We are continuously updating MyNovant to provide the best user experience possible and to be more accessible.
6.0.0
We have made some internal changes to our sign-in process. Please use your MyChart password when signing in to MyNovant. If you don't remember it, you can use the new "Forgot Password" link on the Sign in page to reset your password. Added changes to improve the security of the app.
6.0.1
We have fixed an issue that was preventing users from signing into MyNovant.
6.0.2
We have enhanced security. Get directions will now properly open your selected default maps app. Biometrics will now properly disable following a password update. After updating your password, re-enable it in the profile [top right corner of the home page] —> Login/Password page.
6.2.1
We've made changes to better improve our user experience. We've also made improvements to accessibility for more of our screens. Users can now click on push notifications and be redirected (after proper log-in, when needed) to the corresponding screen, even if currently logged out or if the app is closed or minimized. Additionally, we made fixes to user-reported bugs and improvements in app reliability.
7.0.0
We are continuously updating MyNovant to provide the best user experience possible and to be more accessible. Support for MyNovant versions below 7.0.0 has ended. If you're running an older version, please update to v7.0.0 or later to continue using the app without interruption.
7.0.1
Updated MyNovant to properly require iOS version 18.0 or later. We apologize to those affected by the 7.0.0 release that are experiencing app crashing. Please update your version of iOS, if necessary, to ensure that it meets this requirement.
7.1.0 · 4 Aug 2026
* Fixed an issue with login attempts and improved biometric/Face ID sign-in reliability. * Added a clearer error message for incorrect passwords. * Refreshed the main menu with updated options and icons for easier navigation. * General bug fixes and performance improvements.

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Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 6 Aug 2026
Sources: App Store

Independent summary has not been published yet.

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Compare this app with its closest alternatives.

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GET /api/v3/apps/1509989439

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        {
          "rating": 5,
          "title": "Love this app!",
          "body": "Novant is by far the best! In 2019 I battled lymphoma with another hospital. They never kept me up to date with anything. In 2020 it came back. I was a wreck. I had test after test done and blood work every day. I downloaded the app and I see the results (most of them) the same day. Some requires longer. I could easily access everything while going through treatment. I kept up with it especially when I was worried. My husband was able to use the app with ease through the whole process. It’s been 3 years post treatment and I still love it it connects with my drs and I can easily send a message to them. They would reply fast. Their new update was confusing at first but I quickly figured it out and I think it’s better. It’s got it’s flaws but I really love it. All in all. I would recommend this app and novant to anyone. I’m alive thanks to them! 😃",
          "author": "Stacey Goodman",
          "date": "6 Aug 2026"
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          "rating": 5,
          "title": "Best Doctor",
          "body": "My review is about Dr Steven Poletti and his team. They are the best and I recommend anyone that is having problems with your back you need to see the specialist at Novant Health Spine Institute. To me Dr Poletti is the best, but all the doctors there are the best. Love you guys and thank you so much for everything you have done for me and my family and also friends of mine that have gotten treated there. God bless and keep up the good work.",
          "author": "Ms Jenks",
          "date": "6 Aug 2026"
        },
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          "body": "The mobile application is extremely slow and requires an unreasonable amount of time to load. It takes several minutes to open, and between each step the user is forced to wait up to five minutes, which significantly disrupts the overall experience. This level of delay is unacceptable for a healthcare-related application where efficiency and reliability are essential. I strongly encourage the team responsible for this application to prioritize performance improvements. Optimizing the app’s speed, stability, and usability would greatly enhance the patient experience and ensure that the service meets the standards expected of a modern healthcare system.",
          "author": "Wafa_Ismail",
          "date": "6 Aug 2026"
        },
        {
          "rating": 1,
          "title": "App Not Secure!",
          "body": "Novant pretty much forces patients to use the app for everything. But it’s not that secure. No 2-Step Authentication or is that feature buried somewhere within the app? And the billing feature does not offer option to dispute or question a bill that is incorrect/needs to be reviewed for accuracy. BUT it or somewhere in the Novant/app stratosphere sends text messages and other reminders including snail mail ad nauseam to pay a bill. Not a problem except when a bill is disputed but what if I only want one type of billing notice which I prefer to be via the app. It really is upsetting that the app does not offer—to my knowledge—the “two-step authentication” option. Sigh.",
          "author": "Zxcoops",
          "date": "6 Aug 2026"
        },
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          "body": "I’m sure they had their reasons for changing their app, however, this app is terrible. I can’t book an appointment online for the same places that I’ve done before with no problem…for some reason it has me programmed for another state that I can’t switch…I couldn’t update that I got the Covid vaccine- the doctor had to do that…Went to chat to have them book an appointment and got timed out very quickly when the person was looking into setting up an appointment so now I have to call. This is actually my first review but I had to do it because I hate this app version that much",
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          "date": "6 Aug 2026"
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      "version": "4.3.2",
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    },
    {
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      "version": "4.3.3",
      "released_at": null,
      "notes": "You can now enroll to receive text messages for important information related to your upcoming visits and medical care."
    },
    {
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      "version": "4.3.4",
      "released_at": null,
      "notes": "We have released several updates to improve the overall MyNovant experience including improved messaging when the app is not available and changing our timeout from 3 to 10 minutes. After the app times out, it will be restarted."
    },
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      "version": "4.4.0",
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      "notes": "We made it easier to pay your Novant Health or Novant Health New Hanover bill without logging into MyNovant. We also made password management easier."
    },
    {
      "store": "apple",
      "version": "4.4.1",
      "released_at": null,
      "notes": "We have made it easier to get transportation to and from your appointment with links to Uber and Lyft. Check out our Transportation Assistance page from the Hamburger Menu!"
    },
    {
      "store": "apple",
      "version": "4.4.3",
      "released_at": null,
      "notes": "Issue with selecting family members is fixed. You can now see more content on certain pages. In addition, we have made infrastructure changes to MyNovant that are required to continue using all of the features in the app."
    },
    {
      "store": "apple",
      "version": "4.4.4",
      "released_at": null,
      "notes": "We improved our messaging, improved navigation to the Lyft app, and updated the navigation for the Symptom Checker feature. Upgrade and check out the updates!"
    },
    {
      "store": "apple",
      "version": "4.4.5",
      "released_at": null,
      "notes": "We made it easier for New Hanover patients to pay their bills and improved the Find a Doctor capability. There are also several updates to improve performance and enable future updates. Upgrade and check out the updates!"
    },
    {
      "store": "apple",
      "version": "5.0.0",
      "released_at": null,
      "notes": "We are excited to welcome New Hanover patients to the logged in MyNovant experience. See the page that gives you access to everything you need as part of the MyNovant experience and our new Welcome page! We have also included the capability to provide us with feedback – Check out the Give Feedback feature. This release also includes several minor improvements."
    },
    {
      "store": "apple",
      "version": "5.1.0",
      "released_at": null,
      "notes": "We are excited to welcome New Hanover patients to the logged in MyNovant experience. See the page that gives you access to everything you need as part of the MyNovant experience and our new Welcome page!"
    },
    {
      "store": "apple",
      "version": "5.2.0",
      "released_at": null,
      "notes": "We have made infrastructure changes to MyNovant that are required to continue using all of the features in the app. This release also includes the removal of our chatbot feature."
    },
    {
      "store": "apple",
      "version": "5.3.0",
      "released_at": null,
      "notes": "We are happy to announce that you can now mark Healthy Headline articles as favorites so you can read or refer to articles that interest you at your convenience."
    },
    {
      "store": "apple",
      "version": "5.3.2",
      "released_at": null,
      "notes": "Our newest required release contains many important infrastructure releases to improve the experience. We have identified an intermittent issue with this release. When navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience."
    },
    {
      "store": "apple",
      "version": "5.3.4",
      "released_at": null,
      "notes": "Our newest required release contains many important infrastructure releases to improve the experience. We have identified an intermittent issue with this release. When navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience."
    },
    {
      "store": "apple",
      "version": "5.3.5",
      "released_at": null,
      "notes": "Our newest required release contains performance improvements during the startup process and updates to consolidate the experience for our coastal patients. There is an outstanding issue - when navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience."
    },
    {
      "store": "apple",
      "version": "5.4.0",
      "released_at": null,
      "notes": "We have improved access to video visits and visibility to options for our South Carolina patients. In addition, we have changed the MyChart Terms and Conditions. There is an outstanding issue - when navigating to the MyChart Menu or other MyChart features accessed from the MyNovant Landing Page, if you cannot navigate back to the MyNovant Landing Page, please logout of MyChart (from your profile icon) and log back into MyNovant. Sorry for the inconvenience."
    },
    {
      "store": "apple",
      "version": "5.4.1",
      "released_at": null,
      "notes": "Our newest required release contains many important infrastructure releases to improve the experience. We have upgraded MyChart to resolve some bugs related to page navigation."
    },
    {
      "store": "apple",
      "version": "5.4.4",
      "released_at": null,
      "notes": "We are continuously updating MyNovant to provide the best user experience possible and to be more accessible."
    },
    {
      "store": "apple",
      "version": "6.0.0",
      "released_at": null,
      "notes": "We have made some internal changes to our sign-in process. Please use your MyChart password when signing in to MyNovant. If you don't remember it, you can use the new \"Forgot Password\" link on the Sign in page to reset your password. Added changes to improve the security of the app."
    },
    {
      "store": "apple",
      "version": "6.0.1",
      "released_at": null,
      "notes": "We have fixed an issue that was preventing users from signing into MyNovant."
    }
  ],
  "alternatives": [],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-06",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "us",
    "note": null
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "6 Aug 2026"
  }
}