MYIO

- Updated the Verify Email button to more clearly indicate when an email has or has not been verified

We update MYIO as often as possible to make it faster and more reliable to you. -Squashed some bugs

- We’ve updated our magic link login emails to make logging in even smoother! Each email now includes a unique timestamp, which prevents email providers like Gmail from grouping them into a single conversation thread. - You can now enter the Telehealth waiting room 10 minutes before your scheduled session (previously 5 minutes). This gives you more time to get set up and ready—no rushing required. - We’ve improved our SMS invites for setting up your MYIO account. Now, when you tap the link in the text message, you’ll be taken directly to the right app store—no more landing pages or choosing between platforms.

- Username logins have been removed—use your portal email & password or Magic Link for a simpler, smoother experience

We update MYIO as often as possible to make it faster and more reliable to you. -Squashed some bugs

- Statement emails will now be sent in real time, so you can review your billing information right away—no more waiting until the next day - We’ve updated the login error messages to provide clear, actionable guidance so you know exactly how to regain access with minimal friction - Fixed an issue where users were intermittently experiencing session timeouts during telehealth visits, ensuring uninterrupted care sessions and a smoother experience

- Squashed some bugs

- Guardians can create their own portal accounts - easier for parents/caregivers to manage minors' appointments, messages, and payments. - Insurance card uploads now accept HEIC/HEIF for sharper photos from modern phones - no need to convert. - Documents can be shared from the clinical chart straight to My Documents, so they're easy to find. - Email fields now launch an email-optimized keyboard for faster, fewer-typo sign-ins.

Guarantor Portal Access - Guarantors now get their own MYIO access to track appointments, review billing/insurance, and submit payments. App Restart Fixed - Eliminated the loading screen freeze that occurred when reopening after force-quit

Bug fixes

Quick Page Refresh - Navigation links now reload their page even when you're already there. Tap Appointments, Billing, Messages, or any menu item to instantly refresh and see your latest information with a single tap.

Stay Connected During Telehealth Visits: Keep your audio and microphone active while checking your calendar or accessing other apps during your video visit—without losing your connection to your provider. Streamlined Biometric Login: Your biometric authentication now stays active much longer between logins, so you can access your information quickly without frequent re-verification.

- Squashed some bugs

Improved connection feedback during telehealth: You'll now see a clear "Reconnecting..." message if your connection drops during a session, so you know the app is working to restore your video visit. More reliable session joins: Fixed an issue where quickly tapping "Join" could occasionally cause connection problems. Faster, smoother performance: Under-the-hood improvements for quicker session loading and better app stability.

- Expanded Photo Attachments - Secure messaging now supports HEIF and HEIC image formats, so more photos from your gallery can be shared directly with your provider without issues. - Improved Reliability - Resolved errors that could appear when checking in for appointments, making payments, joining telehealth sessions, or viewing clinical forms.

- Smoother Audio Switching in Telehealth - Connecting or switching between Bluetooth headphones and your device speaker during telehealth sessions is now more reliable, with fewer disruptions when changing audio devices. - Under-the-Hood Improvements - Updated app compatibility for the latest iOS requirements, plus improved telehealth session stability.

- Telehealth Audio Controls — A new audio button lets you switch between speaker, earpiece, or Bluetooth during video visits, with improved Bluetooth connection reliability. - Updated Call Layout — Chat has moved to the More menu with message preview banners and unread notification badges, so you never miss a message during your visit. - Faster Biometric Login — Face ID and fingerprint now prompt automatically when you open the app — no extra tap needed.

- Your medications, all in one place — View what you're currently taking and what you've taken before, and request refills without having to call. Rolling out where supported by your practice. - A clearer billing balance — Your balance will reflect prepayment credits and any unapplied amounts, so what you see matches what you actually owe. Watch for an in-app announcement when this goes live for your practice. - Behind-the-scenes improvements to keep MYIO running smoothly.

Squashed some bugs

Requesting an appointment is now smoother We've resolved an issue that prevented some users from submitting an appointment request. Searching for available times and confirming your appointment now works reliably from start to finish

New & Improved - Request refills on inactive medications — Patients who are eligible to request medication refills can now submit a refill request for inactive medications, not just active ones. This makes it easier to restart a previous prescription without contacting the practice. Fixes - Improved the reliability of the "Join Session" banner so patients are promptly notified when their provider joins a Telehealth session.