MyDyson™

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.6 35809 ratings · App Store

1. 5/5App is amazingly frustrating

   I was really excited to be able to link my air purifier to my phone and see how the air quality in the room was since my son has allergies and asthma. The app is unable to link. About halfway... it just stops. In another review you see someone mention this as well and it makes sense. The unit is dropping connection with the phone and trying to connect to the home network... but isn’t working. Apparently this isn’t a new issue and seems to have been on going for a couple weeks now. I may give it a couple days and see but as the frustration builds, my excitement about this fan and cost is diminishing. Probably going to return it in a few days if this isn’t resolved. On another note. I purchased mine at Costco and noticed that there were a bunch of units there that seemed to have been returned units because the tape had been removed or visibly torn. In fact... it took me awhile to find a box where it looked like it was never opened. It now makes sense as to why so many of these were brought back.

   name_nick_ · 30 Aug 2026

2. 2/5Bad app worse service

   I really like Dyson products and just purchased the humidifier/air filter yesterday. Way more than I’m comfortable paying for a device like this but I think the brand is superior. After several tries I was able to get the app connected but any time I clicked a feature it said the software needed to update first (though the app says the software is up to date). It also said there’s some icon that should appear on my machine reflecting that it is updating. Neither of these things were accurate so I called support. That was one of the more frustrating calls I’ve ever made and it appeared the person on the other end had no knowledge of the product. Before we could get started he needed a lot of personal information, like my email address and address which I found odd since I was calling for help, not to return an item. Then he asked for the serial number. I asked if that would be in the app. He said no it would only be under the machine. Well this is a giant machine and I just installed it and added a gallon of water. I was frustrated and asked if he was sure it wasn’t in the app or anywhere else. I found the box and read it out to him. Still don’t know why he needs this info to do basic troubleshooting but after that he just told me to reinstall the app. When that didn’t do anything he said support would call back tomorrow. Honestly they didn’t seem to know anything about the product and it was a waste. When I got off the phone I started fiddling with the app and pretty quickly found the product serial number. This thing was $800+ I’d expect someone better on the other end (or fix your app).

   im not even that old · 30 Aug 2026

3. 1/5Used to always stay connected now it’s intermittent

   After an update about a year ago now when opening the app to control my air purifier it’s random now as to if the app can even find and connect to the purifier. This is absolutely unacceptable as the machines are 500+ not to mention that I’ve spent $80each on now 3 replacement filters totaling $240 just for those! And now I almost never can control the thing via voice commands or even the app. But the magic fix is if you unplug the purifier and plug back in it’ll connect right back to the app control this is utterly useless if I can unplug it then I can just use the little IR remote! Fix your software, or you should have to pay me a fine for inability to use already purchased features! Or refund my money for your defunct over priced machine! Dyson is so rich they absolutely could lower their prices they don’t have to profit the level they do that’s an active choice. One only needs keep their prices high just when founding a company after you gain notoriety and income you can lower your profit expectations. Get over yourself! I have other air purifiers in other rooms that are the price of just the dyson purifier and their app control has never once been unavailable, the others even have UV air sterilization which dyson doesn’t offer?!? Fix your junk dyson spend some of that money on good programmers!

   Aa3739 · 30 Aug 2026

4. 1/5SCAMMED BY DYSON

   Another edit: Dyson continues to ignore customer and astroturf their reviews. They ignore customer service emails after giving garbage copy paste responses. Possibly the worst company I have ever dealt with. I haven’t updated the app on my phone since they removed the ability to view run times and weekly data. Today I get a pop up in app saying they no longer support my version, and I’m forced to update. It was working fine yesterday. Dyson is a trash company filled with trash people who don’t care. I bought my air purifier FOR THOSE FEATURES. Dyson should be sued. Original: Out of the 101 reviews so far in 2021 the app has 48 1 star ratings vs. 18 5 star ratings. If they weren’t riding on their past reviews, just for this year it’s at a 2.3 star average. They continue to remove features and ignore customers. I love my V11 Outsize, and I really liked my HP04 until they needlessly gimped their app. We would have two more purifiers for our house had they not made their changes. I’ve been holding out in hopes that the historical features would be added back in, but it’s about time to move on. I don’t see myself purchasing any Dyson product in the future; not from a company that charges a premium to then simply dismiss their customers. The state of their app in relation to the published rating is disingenuous, at best. 2.3 stars seems about right, though.

   Quadband · 30 Aug 2026

5. 2/5Why am I using this app?

   The app itself is probably the best manufacturer-developed IoT control app I have used. I’ve never encountered a bug with the app, I don’t have to dig deeply to change a machine’s settings, there’s no popups or distracting elements, it’s reliable, and the hardware interaction is responsive. The new interface is also ostensibly an absolute improvement over the old one, so good job guys. The UI is great. The UX is not great. It’s deeply unfortunate how proprietary and underbaked the ecosystem is. No public API, no homekit integration, etc. There’s not even proprietary-friendly Shortcuts intents to at least support some non-naive automation. This was excusable maybe ten years ago when the app was released, but it’s definitely not in the age of Matter integrations being ubiquitous with modern-feeling ecosystems. Dyson should be the last company shipping software that invokes the same “Is this software being supported? Do they care?” anxiety that comes bundled a $15 network-connected camera. Sure, the app is good, but having to pull it up as much as I do is a weirdly regressive experience. It feels like being in 2026 and having a vehicle that requires a crank start. The starting handle might be pleasant to use, but that doesn’t fix the fact that you’re starting your car outside in the cold.

   uxvce · 30 Aug 2026

3.6 33484 ratings · Google Play

1. 1/5

   🦨 stinks

   Average Buck · 1 Aug 2026

2. 5/5

   yes I'm enjoying this app it shows me a map of were it did the cleaning and how long it dose the cleaning

   sandra boirier · 1 Aug 2026

3. 1/5

   I cannot login, I always get the error message stating either password or code is wrong. I reset my password, copy and paste and then guess what? Same message!

   İdris Tuğrul Gülenç · 1 Aug 2026

4. 5/5

   good

   Hasib Hasib · 1 Aug 2026

5. 5/5

   works perfectly.

   Jess (.9m) · 1 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

Accessibility

No accessibility labels collected yet.

• 6.4.26290 · 24 Jul 2026
• 6.4.26320 · 25 Aug 2026