My WM

• Free

Last verified 4 Sep 2026

4.5 74524 ratings · App Store

1. 1/5My experience thus far.

   It took 3 months to receive a trash can. When I called to check on my order status, I was told that it had been cancelled by local Evansville office. I was promised two different delivery dates… neither happened on time. During my 3 month wait, I was billed for service for the three months. It took about an hour of my time to get the charges reversed, and way to much work on my part. Then trying to pay my bill on time (because WM is very quick to stop service if even a day late) The WM app constantly wants billing their way (auto pay, which I refuse to do.) and makes it in - easy to get to the actual payment step. Then this past weekend, I tried to pay my bill, using the app. Each method that I put in was declined (as if I had no money in the accounts or whatever). Monday, I was able to put the payment in. If anyone asks me, I will definitely not recommend WM. It will take at least 6 months to a year after all these problems to even consider telling anyone a positive note. I am on my last chance. Just hope WM decides they would like me to know they Care about customer service. I have yet to be impressed or even okay with it.

   spyboy7979 · 4 Sep 2026

2. 1/5WM

   Worst company I have ever had to deal with my bill was never the same it was always different every time I got one with no notice every time I called and asked why my bill was so much more they would say it was cause of cost going up so had to pay more for gas to them and more for the pick up I asked why I never even get a notice about it no email nothing I just get my bill and it’s always higher each time they told me that was there way of telling me it went up they dropped off a trash can when I signed up for the service I never asked for it about a Yeager later we moved and they don’t offer pick up as our new home they charged me $129 to pick up the trash can when I called and asked why I was charged so much they said it’s for the trash can I was not happy the last I was on the phone with didn’t care cut me off and asked if there was anything else she could help me with and if not have a nice day bye wouldn’t recommend them to anyone worst trash company ever also I have never paid my bill late or not at all it was always paid on time every time it was due

   $&@ABCD · 4 Sep 2026

3. 1/5You’re Terrible!

   We’re SO EXCITED to be moving on from WM! Your customer service is horrendous! It’s almost impossible and takes forever to actually talk to a real live person. Your pricing increases every month! We’re switching to 5 Star Waste, just like it seems so many others are doing. They charge $12 less per month, they don’t increase their price every month. They also pick up additional items placed beside the trash bin. Most importantly, you can call them and actually speak to a real live person. It feels like they actually care a little bit about their customers. Perhaps you’ve grown too large to care about your customers and you have to pay for all your marketing and who knows how much money you spend on all your sponsorship deals? In our community I hear nothing but complaints about WM and how so many people are leaving y’all for better and less expensive service. You might not care, but hopefully eventually the wallets of all of us leaving you will speak and make a difference.

   grass2019 · 4 Sep 2026

4. 1/5Garbage app for a garbage company, the irony

   App is garbage and useless. Features don’t work and nothing updates properly. Only use is for you to be able to make a payment to them, which is all they care about. Only reason still with WM is our county(a big one too) has no choice since they are our only choice for provider since the county changed over from allowing people to be able to pick their own providers. We have to abide by yearly uncontested cost increases and multiple missed pickups where you can go on their website and watch their cameras on their truck and see them clearly drive by your house and mark you “serviced” and then when you report a missed pick up, they lie to you that they will pick up next day just to continue to insure you day after day they are coming to keep you going until your next week or two week pick up to final show up and mark you “serviced” every day you report it just so they don’t get in trouble. Do better, or just tell me ya ain’t coming till next week.

   Kazikage · 4 Sep 2026

5. 5/5Wow

   I only wish I could include screenshots. I never leave reviews but I was appalled by the service I received from waste management. Today marks the 3rd time in 6 weeks that my trash has not been picked up. I thought it could be an oversight at first until I actually witnessed for myself this morning the truck stop in front of my house so I closed the door with the assumption that I’d receive service today only to come outside to see a full can! When I checked the app it was stated that I received a pickup today which was obviously false. After searching for about 15 minutes I was finally able to locate a customer service number where I was told that my bin was too close to my mailbox. I have lived in this neighborhood for 3 years and not once has this ever been an issue. If there is another trash service in your area I’d suggest you use them!

   Dajshon · 4 Sep 2026

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