MLGW

Name: MLGW
Rating: 4.6 (7298 reviews)
Author: Memphis Light, Gas & Water

A utility bill payment and service management app.

by Memphis Light, Gas & Water

iPhone · iPad

Active Last checked 31 Jul 2026

App Store ↗

Quick verdict

What it is: The MLGW app allows customers to pay their bills, stop and transfer utility service, make payment arrangements, and go paperless.
Best for: someone who needs to pay bills
someone who needs to manage utility service
At a glance: Free to download

Categories and search queries

Official categories

Utilities
Business

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

No screenshots collected yet.

Pricing & paywalls

App Store

Free

Last verified 31 Jul 2026

Ratings & reviews

App Store

4.6 7298 ratings · App Store

5/5🤦🏾‍♂️
I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew

Kevin Askew · 31 Jul 2026
5/5Assistance with my own line account
I called in yesterday to get assistance with my new account with my new apartment Miss Banks reached out to me and assist me the best way she could I thank her so very much she’s very knowledgeable and hard worker and understanding me and having patience with me as a customer I thank you so very much Miss Banks for all your hard work and I hope your job sees the wonderful things that you’re doing I know you had spent more than enough time with me on the phone and you would not finish until it was completed until I get my account up and running thank you so very much for all that you’ve done you went above and beyond the call of duty to get me signed on with Memphis light gas and water have a wonderful day miss Banks and thank y’all Memphis light gas and water for having her as an employee🥰🥰🥰🥰🥰🥰😊😊😊😊😊 kudos for Miss Banks Go MSBanks Go MSBanks you are awesome 👏

Ms D Jones · 31 Jul 2026
5/5Rates
Well you know myself alone with plenty of your customers don’t like the increase in rates But we decided when we signed on with MLGW to pay our bill, I been through the pandemic and now I’m on dialysis for kidney failure and awaits my transplant date and I haven’t missed a bill payment at of yet thanks to God, I just want to say that God makes a way out of know where. Thank You MLGW for all you do David Rawlings

Oco50nyc · 31 Jul 2026
1/5Loading . . . Loading . . . Still Loading
Simply put this app does not work. When you open the app it reponds that it is “Loading.” Minutes later when it has loaded a pretty picture, you can finally choose an option like checking your account to which it responds, “Loading.” It will still be “Loading” after you open a web browser on your computer and pay your bill from the website. When your done on the website and go back to check the app, it will still be “Loading.” You can even delete the app, go to the App Store, install the app again, and when you open the latest version of the app, it will still be “Loading.” This is your tax dollar at work—still “Loading.”

Company Shark · 31 Jul 2026
2/5The App Features Are Ancient…
- the fact that’s the app exists in the first place & i can pay my bill in it is the ONLY reason i gave it 2 stars. other that that, it’s extremely outdated & cheap feeling. it does the absolute bare minimum!! i can’t view a copy of my actual bill or previous bills in the app, i can’t chat with customer service, i can’t view my payment history, I don’t receive push NOTIFICATIONS to my phone from the app about my services or outages in my area. To make things worse, these basic features aren’t even available on the actual website either. ITS BASIC.

bri. 🦋 · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Other User Contact Info Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Contact Info — Physical Address Developer declared
Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Financial Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

3.0
- The app has been rebuilt from the ground up with an improved layout and navigation. - Fully optimized for iOS 7.
3.1
Added Plus1 and Share the Pennies. Made Text Alerts and Payment Arrangements Native to the application
3.11
Added functionality that will allow MLGW customers to view account information and pay MLGW utility bill.
3.11.1
Added Terms and Conditions to Text Alert
3.3
Fixed Outage Phone Number in Dialer
3.4
Users can now switch between English and Spanish via Settings in side navigation panels. Fixed bugs in Text Alert
3.9
Added functionality that will allow MLGW customers to Opt-in or Opt-out of Share the Pennies.
4.0.0
This update provides an all-new interface that will give users the ability to view the MLGW outage map, nearby payment locations, and allow access to the MLGW My Account portal for customers to manage their MLGW account.
4.0.5
We are frequently updating the app in order to give you the best user experience. This update includes minor bug fixes and improvements to the Explore Usage option.
4.4.1
We are frequently updating the app in order to give you the best user experience. This update contains an enhancement to the My Account page that will allow the use of biometrics (if applicable). This release also contains minor bug fixes and updates to the outage map as well as new ways to reach out to you as our customer to provide important information.
4.4.2
This update gives you easier access to give a Gift of Comfort, color coded payment locations by fee/no fee/barcode, along with some minor maintenance to provide you the best mobile experience!
4.5.0
Minor updates and performance improvements
4.5.1
This release includes some minor bug fixes and performance improvements to help make your app experience better. Please allow notifications to stay up to date on the latest from MLGW.
4.5.2
Minor bug fixes and performance enhancements
5.0.0
Memphis Light, Gas and Water is updating its mobile app with a fresh look and additional features. Customers with more than one utility account can nickname the accounts (i.e. “Mom’s House” or “My Rental House”) for easy organization.
5.0.1
Stability and performance improvements.
5.1.1
MLGW customers can now apply online for Plus-1 utility assistance through the MLGW mobile app!
5.1.2
Stability and performance improvements.
5.1.3
Stability and performance improvements.
5.1.4
Stability and performance improvements.
5.1.5
Stability and performance improvements.
5.1.6
Stability and performance improvements.
5.1.7
Stability and performance improvements.
5.1.8
Stability and performance improvements.
5.1.9 · 8 Jul 2026
Stability and performance improvements.

Show more Show less

Availability by market

Data quality & evidence

Page completeness: Independent summary published
Last verified: 31 Jul 2026
Sources: App Store

Screenshots: not yet collected

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare this app with its closest alternatives.

View JSON

GET /api/v3/apps/431692613

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          "body": "I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew",
          "author": "Kevin Askew",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "Assistance with my own line account",
          "body": "I called in yesterday to get assistance with my new account with my new apartment Miss Banks reached out to me and assist me the best way she could I thank her so very much she’s very knowledgeable and hard worker and understanding me and having patience with me as a customer I thank you so very much Miss Banks for all your hard work and I hope your job sees the wonderful things that you’re doing I know you had spent more than enough time with me on the phone and you would not finish until it was completed until I get my account up and running thank you so very much for all that you’ve done you went above and beyond the call of duty to get me signed on with Memphis light gas and water have a wonderful day miss Banks and thank y’all Memphis light gas and water for having her as an employee🥰🥰🥰🥰🥰🥰😊😊😊😊😊 kudos for Miss Banks Go MSBanks Go MSBanks you are awesome 👏",
          "author": "Ms D Jones",
          "date": "31 Jul 2026"
        },
        {
          "rating": 5,
          "title": "Rates",
          "body": "Well you know myself alone with plenty of your customers don’t like the increase in rates But we decided when we signed on with MLGW to pay our bill, I been through the pandemic and now I’m on dialysis for kidney failure and awaits my transplant date and I haven’t missed a bill payment at of yet thanks to God, I just want to say that God makes a way out of know where. Thank You MLGW for all you do David Rawlings",
          "author": "Oco50nyc",
          "date": "31 Jul 2026"
        },
        {
          "rating": 1,
          "title": "Loading . . . Loading . . . Still Loading",
          "body": "Simply put this app does not work. When you open the app it reponds that it is “Loading.” Minutes later when it has loaded a pretty picture, you can finally choose an option like checking your account to which it responds, “Loading.” It will still be “Loading” after you open a web browser on your computer and pay your bill from the website. When your done on the website and go back to check the app, it will still be “Loading.” You can even delete the app, go to the App Store, install the app again, and when you open the latest version of the app, it will still be “Loading.” This is your tax dollar at work—still “Loading.”",
          "author": "Company Shark",
          "date": "31 Jul 2026"
        },
        {
          "rating": 2,
          "title": "The App Features Are Ancient…",
          "body": "- the fact that’s the app exists in the first place & i can pay my bill in it is the ONLY reason i gave it 2 stars. other that that, it’s extremely outdated & cheap feeling. it does the absolute bare minimum!! i can’t view a copy of my actual bill or previous bills in the app, i can’t chat with customer service, i can’t view my payment history, I don’t receive push NOTIFICATIONS to my phone from the app about my services or outages in my area. To make things worse, these basic features aren’t even available on the actual website either. ITS BASIC.",
          "author": "bri. 🦋",
          "date": "31 Jul 2026"
        }
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      "notes": "Added Plus1 and Share the Pennies. Made Text Alerts and Payment Arrangements Native to the application"
    },
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      "version": "3.11",
      "released_at": null,
      "notes": "Added functionality that will allow MLGW customers to view account information and pay MLGW utility bill."
    },
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      "version": "3.11.1",
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      "notes": "Added Terms and Conditions to Text Alert"
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      "released_at": null,
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    },
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    },
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      "version": "4.0.0",
      "released_at": null,
      "notes": "This update provides an all-new interface that will give users the ability to view the MLGW outage map, nearby payment locations, and allow access to the MLGW My Account portal for customers to manage their MLGW account."
    },
    {
      "store": "apple",
      "version": "4.0.5",
      "released_at": null,
      "notes": "We are frequently updating the app in order to give you the best user experience. This update includes minor bug fixes and improvements to the Explore Usage option."
    },
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      "notes": "We are frequently updating the app in order to give you the best user experience. This update contains an enhancement to the My Account page that will allow the use of biometrics (if applicable). This release also contains minor bug fixes and updates to the outage map as well as new ways to reach out to you as our customer to provide important information."
    },
    {
      "store": "apple",
      "version": "4.4.2",
      "released_at": null,
      "notes": "This update gives you easier access to give a Gift of Comfort, color coded payment locations by fee/no fee/barcode, along with some minor maintenance to provide you the best mobile experience!"
    },
    {
      "store": "apple",
      "version": "4.5.0",
      "released_at": null,
      "notes": "Minor updates and performance improvements"
    },
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      "version": "4.5.1",
      "released_at": null,
      "notes": "This release includes some minor bug fixes and performance improvements to help make your app experience better. Please allow notifications to stay up to date on the latest from MLGW."
    },
    {
      "store": "apple",
      "version": "4.5.2",
      "released_at": null,
      "notes": "Minor bug fixes and performance enhancements"
    },
    {
      "store": "apple",
      "version": "5.0.0",
      "released_at": null,
      "notes": "Memphis Light, Gas and Water is updating its mobile app with a fresh look and additional features. Customers with more than one utility account can nickname the accounts (i.e. “Mom’s House” or “My Rental House”) for easy organization."
    },
    {
      "store": "apple",
      "version": "5.0.1",
      "released_at": null,
      "notes": "Stability and performance improvements."
    },
    {
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      "version": "5.1.1",
      "released_at": null,
      "notes": "MLGW customers can now apply online for Plus-1 utility assistance through the MLGW mobile app!"
    },
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      "released_at": null,
      "notes": "Stability and performance improvements."
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